bathroom could be cleaner given how expensive it is.

location, location, location.

Stayed in July 2025

The breakfast not included in hotel room price was very expensive

Beautiful view .Great luxurious feeling. Loved every minute

Stayed in July 2025

No A/C so that we need to open the door at night to let cool air get into the room!

Bath room is modern and great! Tap water is purified with great taste! Dinner restaurant is good. Whole environment inside the lodge is great!

Stayed in July 2025

Too expensive for what they offer - would have been nice if they included breakfast or included canoeing/kayaking or some other activities in this price.

Beautiful location. Stunning property. Friendly staff.

Stayed in August 2025

Tight but updated bathroom

Great property, setting, and staff

Stayed in August 2025

No aircon in the room, limited seating at the bar resulting in inability to go for drinks before evening meal. Check in process could be improved as not enough staff to cope with number of guests checking in.

Location was stunning, spa and pool facilities and the steak restaurant were fantastic.

Stayed in July 2025

Great

Stayed in July 2025

room was run down and bathroom way too small

Overall feel of the place, relaxed atmosphere, stunning views, good food options

Stayed in July 2025

Room was a bit small compared to the pictures (we booked the King bed room). No A/C (confirmed by concierge) for a room that costs 2500cdn for 3 nights.... unbelievable. Room got really stuffy when you visit Jasper in July. They give you a ceiling fan and a vertical fan but over the 3 nights of our stay we got woken up several times, sweaty. Bathroom had no ventilator and it was quite small as we could not even lay out the bath mat otherwise it'd get jammed under the door when you open it. Previously said service overall was good, though the reception at the Great Hall restaurant really need some improvement. Hostess had a stern look and serious manner. This is not a business hotel ... would help to have some smile when greeting guests. Luckily our waitress was friendly and approachable. Food was fine and we had the poke bowel and pull pork sandwich. Very reasonable portion but a bit too greasy and heavy so we did not finish.

Fairmont JPL is situated in a secluded, quiet area just about 2km outside the Jasper main town and it's got a lot to offer in terms of the things to do. I love the old luxury lodge feel and the way things are arranged in the Park - clean and comfortable. You can take leisurely trails and also engage in several types of water sports, or just casual boating. Check was easy just head to main lodge and did not take too long for us so it was efficient. Generally plenty of parking spaces for everyone though on busy holidays like the Canada Day when we were there we had to park farther away when returned late. Service overall is friendly and helpful. Good and comfortable bed. You can check-out quickly directly on TV using remote.

Stayed in July 2025

Food options could be better. Just one restaurant makes it hard to find a spot during peak periods of the day especially when you are travelling the town and get back at odd hours, the menu could also be more diverse to cater to different palates.

The facility is spread across 700 acres and that's a rare find. Beautifully managed by the staff, great options for people in all age groups. The canoe ride and kid activities are great options.

Stayed in July 2025

Very limited choice of food cuisine in both main restaurants. No vegetarian choice, no chicken dishes. Quality of certain dishes are over priced

Property location, staff are very courteous and prompt, very clean rooms.

Stayed in June 2025

The room was a bit warm because it has no air-con - relied on open windows and fans

Stayed in May 2025

Outside of the resorts control unfortunately but the devastation from the fires meant a number of the walking trails were inaccessible

Our room was superb overlooking the lake

Stayed in May 2025

The room was a bit tired, no parking at cabin, no air conditioning

Nice location, amazing, helpful staff, great breakfast

Stayed in April 2025

We found the room was a bit hot. I don't think it has any AC installed which might is understandable. You need to open the windows to let in air from outside to cool down the room. The bathroom is also quite small. i suggest you pay more to get a bigger unit - it is worth it.

Staff were very responsive and very helpful. Totally unmatched. Room was good and the location was easy to get to from the parking lots. Dinner at the the restaurant (Orso) was really good.

Stayed in April 2025

We were checked in with trainee and he did not know much about the activity in the accommodation on what is available at the time.

Lovely location and atmosphere. We saw some deer wandering around the accommodations. Excellent view.

Stayed in April 2025

Excellent staffs

Stayed in March 2025

Very high cost and taxes for stay. Menu is limited. Very few people at the Lodge but staff offer a number of activities which is nice.

Beautiful location surrounded by mountains. Pool and exercise facilities are excellent. Rooms were nice but small. Staff and food are wonderful and singer in lounge was exceptional.

Stayed in February 2025

The exorbitant extra charges that were not disclosed at any time.

Christmas theme.

Stayed in January 2025

Taxes

Location and views

Stayed in December 2024

Service was very slow, possibly due to lack of staff, but the hotel did apologise for this at the time.

A last minute booking as the lodge had not been reopened when we planned our trip. It was a nice addition. Clearly still recovering from the fires and we were pleased to see that the lodge was donating 100% of our fees to the funds to help rebuild the town. The room was spacious and we loved the log fire, we had bad weather so it was very welcome. We enjoyed the planetarium evening.

Stayed in October 2024

Very close to Lac Beauvert, had two enterances and chairs with a table to sit outside

Stayed in July 2024

Our room had no air conditioning. When I pay $800/night for a hotel room, air conditioning seems like a reasonable expectation. It was only after I was checked in and was ready to go to my room that they quickly mentioned, almost as an afterthought, that there was no air conditioning. The web site says nothing about this notable deficiency. At the hotel, they tried to defensively explain that the weather was unseasonably hot — that was true, but the hotel should have plans for that contingency, it happens every year. Not a valid excuse. Plus, there was a rotting dead magpie right outside our balcony — I told the front desk, and they didn’t seem to care and it was not removed. And it took many tries to make the wifi work. For such high-end hotel, there were too many weird and meaningful disappointments to rate it highly.

Lovely location. Mostly gracious staff — especially the parking staff.

Stayed in July 2024

Our room was cooled by a AC unit that was pulling air through our window. That window was therefore, unable to be used and the other window in the unit did not have a screen. We could not sleep with the windows open. Also the stand alone unit didn't cool the room enough. Its a shame that with all of the resort fees assessed, they charge additional for certain amenities such as kayaking or canoeing ($100 rental charge).

Staff was superb. Great stay because of the highly attentive and kind staff. They went out of their way to make my husband feel special on his 45th Birthday. The property is charming and is well kept.

Stayed in July 2024