Price and beds were small

Close to Roger’s centre

Stayed in September 2025

Excellent location with easy access from airport and train. Walk to everything

Stayed in August 2025

The location and service.

Stayed in August 2025

Little in the way of charm, but I knew that going in.

Very clean and modern.

Stayed in August 2025

Both the Restaurant and the gym were very cold. The AC is not needed when it is 19 deg C.

The location could not be better. We were there to see the Blue Jays. My family travelled in on the Go Train. Breakfast is fantastic. Dinner was very good. Service was always top!

Stayed in August 2025

Beds was comfortable the room was spacious and clean

My stay was wonderful great hotel staff was friendly and helpful hotel is in a great location

Stayed in August 2025

Nothing

Friendly service at front desk. Checked us in early and gave us beautiful room. Great location only few minutes walk from train station

Stayed in August 2025

Pool hours shut before midnight

Location

Stayed in August 2025

I did request a quiet room. Unfortunately the room was behind a wall of elevators, which we could hear constantly. We requested a different room and because we had booked through Booking.com, it was complicated to change rooms. We actually had to downgrade the room which the hotel was reluctant to do because of the third party booking company. But it all worked out fine in the end.

Stayed in August 2025

My only complaint and it is a small one is that I could hear the trains in the night. The price you pay for being close to Union Station though.

The location of this hotel is excellent. It is close to Union Station. We took VIA to Toronto and used the Subway. It is also close to Ripley’s Aquarium and the CN Tower. The room and bathroom were clean. The bathroom had lovely amenities. Robes and slippers were provided. The bed and pillows were comfortable. The Classic Double room was quite large with a sofa. All of the staff were friendly, efficient and went out of their way to help, including very early check in. This was a special grandmother/granddaughter trip and we loved staying at this hotel.

Stayed in August 2025

Friendly and extremely helpful staff! Beautiful hotel, beautiful rooms and fantastic location. Great vibe

Stayed in July 2025

Location, staff and facilities

Stayed in August 2025

The parking

Nice room with good view and friendly staff

Stayed in August 2025

When we checked out we were presented with an additional 25 + tax Canadian dollar "amenity fee" even though we had not used the pool, spa etc. and we were told this is standard and always added, As we had never been informed of this when we checked in, we challenged this and after speaking to the manager it was removed from our bill but as a one time only arrangement, if we stay at the hotel again we will have to pay it. This left a bit of a disappointing end to what had been a great stay. If this is the case why is it not in the quoted initial cost?

Great location in the middle of Toronto. Friendly helpful staff. We had an amazing view of the CN tower from our room Everything was clean and efficient..

Stayed in August 2025

Proximity to Rogers Centre

Stayed in August 2025

I specifically made myself clear on the first night I wanted the room bill split into three and the agent said she'd make notes on the reservation and make it happen. Well at the moment of check out it was a total mess. This other agent in the front desk got annoyed because I was giving her more work. It could've been managed in a more organized manner. How interesting sheets were not changed for a day and I realized that since I found out stains still on sheets. They made the beds even though the stains were pretty notorious. Not a good look!

Location is probably the best thing about the hotel. Beds and pillows were very comfortable. Room service was pretty quick and staff is very friendly.

Stayed in August 2025

The "amenity fee" is $25 / day and doesn't really get you much - pretty much a hidden fee. Valet parking is pretty expensive but not many other options that are reasonable.

Great location near Rogers Centre and within walking distance of many downtown attractions and restaurants. Hotel itself was very good with larger than normal rooms and a nice bathroom.

Stayed in August 2025

Nothing

Everything

Stayed in August 2025

Nothing.

Everything was perfect. Right at the Rogers center for the Jays game then CN tower tour and Aquarium. We had a blast.

Stayed in August 2025

$$$ 😒

Friendly staff, the concierge Ardiz was nice and very plaisant and the valet was welcoming also. Location was close to our main event.

Stayed in July 2025

N/A

Everything!

Stayed in July 2025

Location and staff

Stayed in July 2025

Location..near union station.

Stayed in July 2025

Prefer to take our own luggage then have a bellman do it. Vallet parking wasn’t easy to find.

The spa pool and hot tub were amazing and our son also got to enjoy them.

Stayed in July 2025