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Reviews of DoubleTree by Hilton Edmonton Downtown 4 stars

9576 Jasper Avenue, Downtown Edmonton, AB T5H3V3 Edmonton, Canada

#46 of 81 hotels in Edmonton

Guests' Choice

Review score

Based on 623 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    7.9

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    7.7

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 24 August 2025

    9.0
    Nice place to Stay
    • Business trip
    • Solo traveller
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I did not like thinking I was getting a great price on my room per night then finding out after my payment went through on the deadline to cancel that parking was an added 35 a night.

    The staff were friendly and the building was nice. The veuw frim the restaurant was pretty. Loved the large whirl pool hot tub. I had it all to myself two nights in a row. Parking was underground and easy to get in and out of.

    Stayed in August 2025

  • Reviewed: 18 August 2025

    9.0
    Clean and comfy! Will book here again!
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    The $35 per night parking is a bit much. Underground parking is always nice to have especially in the downtown area, but I would rather that be included in my room cost rather than an extra charge. $35 a night adds up quickly for even a few nights stay.

    The pillows at this hotel were amazing! We loved them! The cookies we received upon arrival were delicious, and a nice touch! Our room as well as the rest of the hotel was exceptionally clean which is much appreciated.

    Stayed in August 2025

  • Reviewed: 16 August 2025

    7.0
    Good but expected more for the price.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bar / restaurant staff were nice and helpful but food was mid.

    Check in was smooth

    Stayed in July 2025

  • Reviewed: 31 July 2025

    7.0
    Good
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Very clean, new and a lovely bar/restaurant and work space

    Stayed in July 2025

  • Reviewed: 28 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    My only critic is the cost per night and the additional cost for parking ($35 per night!)!

    It was clean, convenient location, and the beds were comfortable! Hot tub was a nice addition !

    Stayed in July 2025

  • Reviewed: 8 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Poor WiFi

    Fantastic service and very clean rooms

    Stayed in July 2025

  • Reviewed: 16 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Bit outdated, bed is soft worn out sagging

    Large room, location, fairly clean

    Stayed in June 2025

  • Reviewed: 5 June 2025

    9.0
    Brilliant stay, convenient facilities and fabulous staff
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Nothing, it was all fine.

    Breakfast was good. Enough variety to choose from.

    Stayed in May 2025

  • Reviewed: 19 April 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    No breakfast.

    The room was comfortable and spacious.

    Stayed in March 2025

  • Reviewed: 14 April 2025

    8.0
    Beautiful room and great staff
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Extra charge ($35.00) for parking is a bit too much .

    Stayed in April 2025

  • Reviewed: 11 April 2025

    8.0
    Clean beds, friendly staff.
    • Leisure trip
    • People with friends
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Shower could have been cleaned better, but overall good experience. Parkade is very cramped to get in & out of. But nice location close to many different bars & restaurants.

    Stayed in March 2025

  • Reviewed: 16 March 2025

    9.0
    Well worth the price. Great staff and great location, we will book her again when we have another concert in Edmonton
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    It would have been nice to have a few extra towels on hand and maybe the option of bath robes for visiting the hot tub.

    The property was well situated for the concert we came to see. The hotel is modern, clean and had everything we needed for a relaxing weekend away.

    Stayed in March 2025

  • Reviewed: 10 March 2025

    8.0
    Our stay was good, close to Roger’s Place which was perfect for us to get to the hockey game.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Our beds weren’t super comfortable, and the room was poorly lit. We could hear our neighbours quite clearly and sirens throughout the night, needs to be more soundproof

    The hotel staff were pleasant and accommodating. Our room was clean and spacious.

    Stayed in March 2025

  • Reviewed: 8 March 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The jacuzzi jets were not working!!!

    It was my second time staying here. I feel comfortable. I go to an event on Jasper Avenue. There is an excellent Wonton restaurant down the street!

    Stayed in February 2025

  • Reviewed: 8 March 2025

    7.0
    Good value for money.
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights

    The room has too big a bathrom, which makes the entrance part excessively long. The furniture in the room is quite old. The desk had some dust.

    The value for money.

    Stayed in March 2025

  • Reviewed: 2 January 2025

    7.0
    Good
    • Leisure trip
    • People with friends
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I liked the fact that it was close

    Stayed in January 2025

  • Reviewed: 2 January 2025

    8.0
    Pay extra for parking and breakfast?
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    That as a guest at this hotel, I had to pay an extra $32 for parking! A complimentary breakfast buffet would have been nice.

    The room was nice. The hot pool was great. The food in the restaurant was tasty.

    Stayed in January 2025

  • Reviewed: 16 December 2024

    8.0
    Great location and friendly staff
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bad experience with public parking next door. As over age we weren’t aware we would be ticketed after 6am nor were we warned at Front desk. Had to request extra blanket and there were 3 of us but only 2 bath towels. $32 for parking was overkill by hotel. Would have appreciated a free breakfast.

    Great location. Nice room with partial separation made it seem like a suite. Greeted with good warm cookies as we waited to ensure cleaning g staff hadn’t used chemicals to clean the room. They cleaned with vinegar and that made for a stress free stay,

    Stayed in December 2024

  • Reviewed: 2 December 2024

    8.0
    Great Stay
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The location was great. The staff were amazing. Checked in with us frequently throughout the stay to make sure we were comfortable and accommodated. We loved the jacuzzi area. Our room had everything we needed. Underground parking on site was wonderful. Tight entry but we fit fine.

    Stayed in December 2024

  • Reviewed: 29 November 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    I arrived quite late for Check in Only one staff was there to check me in But there was no security guard around ( kinda of a rough area) No one to help me with my bags but trolleys were in the lobby so its kinda of help yourself situation

    Location was great right near where I had to be LRT valley rail just a 2-3 min walk away as well

    Stayed in November 2024

  • Reviewed: 23 November 2024

    8.0
    Short and sweet stay with new clean rooms
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The surrounding area is a little bit sketchy. But it is up and coming so maybe it’ll get better soon

    Great brand new property, close enough to the Ice District to walk.

    Stayed in November 2024

  • Reviewed: 15 November 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    They did not give me breakfast even and they charged me

    Stayed in November 2024

  • Reviewed: 31 October 2024

    8.0
    We will be back
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing, it was great.

    The location was perfect for us. Some undesirable people around but didn’t bother us.

    Stayed in October 2024

  • Reviewed: 31 October 2024

    9.0
    Great location
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Onky thing I didn't like is the extra fee to park but I do understand cities and their property taxes. At least safe and secure.

    Location was great very close to Canada place

    Stayed in October 2024

Showing 1 – 25

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