When I booked on line I did not get told about the hot tub was broken & we travelled 7 hrs away! I really needed this Hot tub as I am bad with my arthritis! Next time I will call the hotel

It was clean

Stayed in August 2025

I had to go purchase my own paper products.. toilet paper & Kleenex. One ply is just no bueno. Also the tv kept cutting out, had to get the front desk to reset it then it cut out again the next day. I just used my iPad instead, maybe get the connections fixed

Staff was great and I had a corner room, it was perfect as I had my dog with me so less traffic past our door.

Stayed in July 2025

My only complaint was that the room smelled like it had once been a smoking room. Even though it's listed as non-smoking, it's easy to tell when a room hasn't always been one. Maybe another ozone bomb or something might help. I'm really sensitive to odours, so maybe it was just me.

The staff was incredibly friendly and efficient. The room was very clean. The breakfast had a lot of hot and cold options. The hotel has a homey feel to it. The bed was great and the pillows were outstanding!

Stayed in July 2025

Could use more seating in breakfast room.

Clean, quiet, comfortable room, friendly staff.

Stayed in July 2025

Good breakfast. Hot and cold items were fresh. Area was kept clean.

Stayed in July 2025

Didn’t have bacon at the free breakfast

Best value for price

Stayed in June 2025

it's in a commercial area, rather than residential or downtown

it was good for a one night stay

Stayed in July 2025

I did not get a receipt for my stay. Can you provide me one please????

Ok

Stayed in June 2025

We booked through Booking.com. My husband did the bookings for 3 rooms for my brother and sister. We did not notice any place to add their names although we didn't really look. Unfortunately, my husband ended up in the Emergency room of Foothills Hospital the day that my brother and sister travelled to Lethbridge. Even though they had the confirmation number and all our info, the reception was not going to allow them to stay. They tried to call us but there seemed to be dead zones in the hospital where my husband was held. A more experienced receptionist vouched for them which we were very thankful for. We are all in our 60's and 70's so it seemed a little ridiculous that it would be thought that they were trying to scam the hotel. I understand it is probably policy and next time we will be more cognizant of putting their names on the booking as well. Again, we are very thankful for the lady that allowed them to take their rooms.

I was in Lethbridge for a birthday/anniversary party. So I did not partake in any food or amenities that the hotel provided. It was quiet and I had a good sleep.

Stayed in June 2025

Breakfast area is a little small and crowded but the food was good.

Nice facility, very good staff.

Stayed in June 2025

It was fine, no issue. However daughter who had 2 teenagers was told that she could not order in food, as was her entire basketball team, and if had little kids would not have been rented room because they had new carpets. Find this completely absurd, certainly not good PR!

Very clean

Stayed in June 2025

I asked for a late checkout. They first asked me why I need it. Then said I can half an hour later, then they decided against it again. Long story short 10 minutes before I had to checkout staff members just walked into my room without knocking and said they were there to clean.

Location was good, room was clean and decent.

Stayed in May 2025

Lighting was a little dim

The staff are amazing

Stayed in April 2025

Building is showing its sge

Breakfast was good

Stayed in April 2025

being a senior something in shower for slippage would be good or bar to hold onto for safety

breakfast was very good, and plenty of things to choose from to have for breakfast. Room was nice and quiet for sleeping.

Stayed in February 2025

Kleenex box only had two tissues. Odor from local meat processing facility.

Cleanliness, included breakfast.

Stayed in January 2025

Room had a king and a sofa bed. Sofa bed was pretty uncomfortable.

Great staff. Good breakfast.

Stayed in December 2024

Pool water was over chlorinated and hard on eyes skin and lungs. Room was a little noisy - Door closers need replacing/adjusting as they slam shut.

Breakfast was good. Waterslide was fast and fun.

Stayed in November 2024

One of favorite places to stay

Stayed in November 2024

Mostly everything was great. The rooms do need a comfortable chair to sit. The desk chair and the kitchen/table chair is not good for an elderly person.

The staff

Stayed in September 2024

The AC units are really noisy, functioning, but loud for what we have experienced at other hotels. We actually turned it off because it was waking us up. More just due to age than anything else, since newer AC units are quieter.

Every staff member we encountered were all so friendly and focused on the guests. From the front desk staff to the cleaning staff everyone was very kind and helpful. We enjoyed the pool area with hot tub and waterslide, which is especially nice after a hot day exploring Southern Alberta. The hotel is easy to find with your car, has lots of parking, and it's quick to get on the road South if you are heading that way.

Stayed in August 2024

Nothing

It was clean and quiet. We had a newly renovated room.

Stayed in August 2024

The pool around the edge looked very dirty.

Very clean !

Stayed in August 2024

Business area, slow noisy elevator

Friendly, welcoming staff. Good size room. Great breakfast selection. Great location off highway. 25% off meals at Casino next door.

Stayed in July 2024