8.5

Reviews of Honeymoon Suite

892 Lloyd Jones Drive, V1Z 2X9 West Kelowna, Canada

  • Todd

    Reviewed: 7 June 2025 · Stayed in June 2025

    Verified review

    The view ,hot tub, and how clean the place was.

    To warm in the room.

  • Nasiri

    Reviewed: 21 May 2025 · Stayed in May 2025

    Verified review

    Hated this place !

    DO NOT BOOK – Serious Violations and Safety Concerns We had an absolutely terrible experience at this property during what was supposed to be our anniversary trip. The owner repeatedly violated our privacy and lied about it to both us and Booking.com. Here are four major violations we encountered: 1. Privacy Violation – The owner entered the house without permission through the back door to grab his cat. He also came into the private patio area every night for various excuses and could see directly into our bedroom while we were sleeping. Despite his claim on Booking.com that he doesn’t enter the property, I have video proof of these incidents. 2. Health Hazard – When we arrived, there was a cat locked inside the house for hours, despite my noted severe cat allergies and asthma. I was sneezing and had asthma symptoms the entire stay because of this irresponsible and inconsiderate act. 3. Unhygienic Conditions – The bed sheets were dirty and had two large stains. I immediately contacted the owner, and it took them until 7 PM to replace them — completely unacceptable. 4. Broken Amenities – The coffee machine was broken, and they brought us a replacement that was also dirty after more than an hour of waiting. We had video evidence of everything mentioned here. But to make matters worse, the host lied to customer service, and Booking.com showed zero accountability or support for these serious violations — even ones that involved unauthorized entry and guest safety. We were so uncomfortable, we slept with a knife next to our bed for safety. That’s how unsafe and invaded we felt. Who enters a private patio at night while guests are sleeping?! Avoid this place at all costs if you value your privacy, safety, and health. Do not ruin your vacation like we did.

    Property response:

    We are disappointed by this review and need to clarify that it was submitted after the guest had completed their entire stay, and subsequently requested a full refund. Booking.com conducted their professional thorough review and investigation, and rightfully denied their request. As hosts with a 4-year proven track record of hospitality excellence, including consistent 5-star reviews across multiple platforms, we prioritize safety and hospitality above all. We invite future guests to review our consistent history of satisfied visitors. We take every guest’s experience seriously and to heart. We continuously work to improve our service. Future guests can be confident in our dedication to providing safe, welcoming accommodations.

    We are disappointed by this review and need to clarify that it was submitted after the guest had completed their entire stay, and subsequently requested a full refund. Booking.com conducted their professional thorough review and investigati… Show more

    Honeymoon Suite
    28 May 2025
  • Yabin

    Reviewed: 26 March 2025 · Stayed in March 2025

    Verified review

    The place was peaceful with stunning views. The rooms were clean and comfortable, with well-separated sleeping areas for adults and kids. The host thoughtfully provided apples, yogurt, and welcome chocolates, which was a nice touch. The highlight was the large outdoor hot tub on the deck; soaking in the warm water while overlooking the sparkling lights of Kelowna at night was truly magical. We thoroughly enjoyed our stay and would love to return!

    Property response:

    Thanks for your review and kind words, welcome back anytime😊

    Honeymoon Suite
    26 March 2025
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  • Jason

    Reviewed: 4 February 2025 · Stayed in January 2025

    Verified review
  • Allen

    Reviewed: 20 January 2025 · Stayed in January 2025

    Verified review
  • Jillian

    Reviewed: 21 October 2024 · Stayed in October 2024

    Verified review
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  • Lance

    Reviewed: 1 October 2024 · Stayed in September 2024

    Verified review

    Superb views. Spa pool was magnificent. Very good apartment space. Secure address.

    Cooking was a problem. Would have liked to have had a hob cook top and oven. A security safe would be handy. Didn't have freeview TV

  • Dory

    Reviewed: 26 September 2024 · Stayed in September 2024

    Verified review

    It was a gorgeous suite with a pristine feel. The space was generous and the Spa is the perfect end to a day in Kelowna. There were ample linens and several complimentary items. such as personal care essentials and breakfast provisions. There were plenty of appliances and washer and dryer. They have iron board iron and hangers. The views are stunning and the security was excellent as it is a gated entry with a private entrance. respectively the host is like a ghost not seen unless granting a request. With granting a request they were communicative and responded promptly. It was a most hospitable stay.

    Having a couple day stay was nice but too short .

  • Danielle

    Reviewed: 24 September 2024 · Stayed in September 2024

    Verified review
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  • Mathew

    Reviewed: 19 August 2024 · Stayed in August 2024

    Verified review

    The view was outstanding, it was also very private

  • Shane

    Reviewed: 13 June 2024 · Stayed in June 2024

    Verified review

    Exceptional beyond measure. Quite possibly the nicest place I've ever spent the night.

    Property response:

    Thank you Shane, welcome back anytime!

    Honeymoon Suite
    23 June 2024
  • Joe

    Reviewed: 19 May 2024 · Stayed in May 2024

    Verified review
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  • Kg

    Reviewed: 25 March 2024 · Stayed in March 2024

    Verified review
  • Singla

    Reviewed: 6 November 2023 · Stayed in November 2023

    Verified review
  • Lorena

    Reviewed: 30 October 2023 · Stayed in October 2023

    Verified review
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  • Diana

    Reviewed: 24 May 2023 · Stayed in May 2023

    Verified review

    The property is exceptionally beautiful. The owner went all the above to accommodate our plans and make the stay unforgettable. The room included a huge private outdoor space with a jacuzzi and it was the best experience being there with a view. The room is very clean and spacious, we had everything needed. If I will get a chance to visit Kelowna again, I will definitely book the same hotel. The best experience ever, thank you so much again!

    Property response:

    Thank you so much for your kind review, we are so happy that you loved our place and enjoyed your stay. It was such a pleasure having you and sharing our home with you, and we had such a great time chatting with you. Whenever you’re visiting Kelowna again, please know that you are welcome back anytime!

    Thank you so much for your kind review, we are so happy that you loved our place and enjoyed your stay. It was such a pleasure having you and sharing our home with you, and we had such a great time chatting with you. Whenever you’re visitin… Show more

    Honeymoon Suite
    1 June 2023
  • Anonymous

    Reviewed: 16 January 2023 · Stayed in January 2023

    Verified review

    The hot tub, quite - remote location & friendly host.

    Aside from the obvious and not having control over the weather, the location has a beautiful view over looking Kelowna. The unfortunate down fall to our trip is that I didn’t check the weather. Unfortunately we were hit with fog the entire stay, however it did turn it into a nice snug weekend in the hot tub and potentially made us save money from being out every day 😬

    Property response:

    So sorry for the weather, thank you for booking and keeping our place so nice and clean ,,Please let me know next time when you are booking again, I will make it up for you! Take care!

    Honeymoon Suite
    17 January 2023
  • Justin

    Reviewed: 29 December 2022 · Stayed in December 2022

    Verified review

    nice place and a great hot tub

    We had one friend come to visit and woke up to a message from the owner complaining that our friend stayed too long and that he wasn’t allowed to stay, even though i had booked a family suite. I had taken the courtesy to message the owner prior to let them know I had a visitor coming, after spending money to enjoy our stay I did not appreciate being treated like a child that was trying to sneak a friend in for a sleepover. Waking up to multiple messages sent at midnight was extremely unprofessional. If I could request a refund I would.

    Property response:

    Our house is on a gated private road shared with neighbors. Any reasonable home owner would agree that any un-expected guests are not welcome to stay in your property, it is a safety issue and it is about respect, not to mention using any hot tub and facilities and staying overnight using our extra beds. It is common sense. Our printed house manual/rules booklet is also on the Sofa table under the key to the suite, the first thing you see when you wnter the suite, and no way for anyone to miss it since anyone would need to get and use the key. You understood that you needed to ask me first before you bring guests over, but somehow you didn't understand when you were partying with them until midnight in our private and quiet neighborhood and having them stay overnight? We sent you one, not multiple messages at 11:47pm, because you were still partying in the hot tub, I told you they could not stay over night, did I? Your logic was that you booked a family suite so you can have people stay over? People request bookings by number of guests, your booking was two adult, not three, not four. If the suite can technically host 100 people in it, do you think you are entitled to invite 100 people to stay over night when you only requested a stay for two? You acknowledged yourself in the exact same review that we have a “NICE PLACE AND A GREAT HOT TUB”, and you told me “Everything is amazing” and yet you chose to continue to say that our place lacks value and the facilities were bad! Giving us our first bad review on purpose when you’re the one violating our house rules knowing what you did and knowing that we are unhappy about it. Do better man

    Our house is on a gated private road shared with neighbors. Any reasonable home owner would agree that any un-expected guests are not welcome to stay in your property, it is a safety issue and it is about respect, not to mention using any h… Show more

    Honeymoon Suite
    3 January 2023
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  • Jonathan

    Reviewed: 18 October 2022 · Stayed in October 2022

    Verified review
  • Hoang

    Reviewed: 11 October 2022 · Stayed in October 2022

    Verified review
  • Singh

    Reviewed: 3 October 2022 · Stayed in October 2022

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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