Reviews of Holiday Inn & Suites Grande Prairie by IHG 3 stars
9816 107th Street, T8V 8E7 Grande Prairie, Canada
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewHad the pool to ourselves
No free breakfast or waterside
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewClose to a very good restaurant
Air conditioning was very loud. The windows are not very sound proof so we heard loud trucks all night long.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 April 2025 · Stayed in March 2025
Verified reviewThe hotel is very honest and good but the situation with breakfast left a bad impression.
When choosing a room at the hotel, breakfast was a must. How surprised we were when in the morning in the hotel restaurant we were told that breakfast was not included in the price and that we should contact Booking support. (To this day I have not received an answer about this confusion and I think that such problems should be solved by the hotel administration with Booking.com and not me). The hotel is very honest and good but the situation with breakfast left a bad impression.
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 29 March 2025 · Stayed in February 2025
Verified reviewI didn’t like how the tv was only on channels no option to go on Netflix
Dear Guest, We are delighted to know that you had pleasant stay experience and enjoyed this stay. We are however sorry to know that there were certain aspects of the stay that failed to live up to your expectations and would like to assure you that we have noted your constructive and valuable feedback which shall be take it on board as part of our continuous improvement of our services. Thanks
Dear Guest, We are delighted to know that you had pleasant stay experience and enjoyed this stay. We are however sorry to know that there were certain aspects of the stay that failed to live up to your expectations and would like to assure… Show more
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 January 2025 · Stayed in January 2025
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewThe breakfast was good
The housekeeper woke us up at 8 am the last day the bathroom wasn’t properly cleaned before we checked in The pool was ice cold did not look like the pictures shown
Dear Guest, I was very disappointed that we failed to extend the high standards of service, attention to detail and courtesy you expected and that we were unable to satisfactorily address and recover these shortfalls during your sojourn. Please accept my assurance that your feedback was duly actioned and issues were corrected at the time. We are constantly investing in all areas of the hotel and have a comprehensive programme to ensure all our rooms, suites are kept at the highest standard to meet our guest’s expectations, and I am very sorry that this was not the case on this occasion Thanks
Dear Guest, I was very disappointed that we failed to extend the high standards of service, attention to detail and courtesy you expected and that we were unable to satisfactorily address and recover these shortfalls during your sojourn. P… Show more
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 15 November 2024 · Stayed in November 2024
Verified reviewReviewed: 6 November 2024 · Stayed in August 2024
Verified reviewReviewed: 1 November 2024 · Stayed in October 2024
Verified reviewReviewed: 3 October 2024 · Stayed in September 2024
Verified reviewThe two queen suite with sofa bed was Amazing for a big family of 7. I highly recommend it for families and the staff are very kind. Our kids loved the pool too! We enjoyed our stay.
They should have laundry detergent and bounce sheets to purchase in their store so it’s more convenient for travellers.
Good Morning :) Thank you for taking the time to share your thoughts - we love the feedback! Regarding the laundry soap and dryer sheets, they are available at the front desk, free of charge for all guests using the complimentary washer and dryer. We will ensure that a sign is put up in the laundry room letting everyone know. Until next time - cheers! Elizabeth, GM
Good Morning :) Thank you for taking the time to share your thoughts - we love the feedback! Regarding the laundry soap and dryer sheets, they are available at the front desk, free of charge for all guests using the complimentary washer a… Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewcomfortable and quiet
pretty expensive for just an overnight stay
Hi Brian :) Thank you for sharing your feedback with us - it's important for us to know how we are doing! Our rates do fluctuate with demand and season - you'll find that our rates are less on the weekends as Grande Prairie is a busy city Monday-Thursday. We hope to host you again soon - take care! Elizabeth, GM
Hi Brian :) Thank you for sharing your feedback with us - it's important for us to know how we are doing! Our rates do fluctuate with demand and season - you'll find that our rates are less on the weekends as Grande Prairie is a b… Show more
Reviewed: 8 September 2024 · Stayed in September 2024
Verified reviewNot much
The hot tub wasn’t working. They advertise a queen suite & it is a double bed.
Hi Amanda :) Thank you for sharing your experience with us! We did have to put the hot tub our of order for a couple of days to repair a leak, but it is now up and running and ready for another visit from you! Our hotel does not have double beds in any of our rooms, but if you found the queen bed in your suite too small, I will happily give you a complimentary upgrade to a king bed suite on your next stay with us - please reach out to me if this is something you would like to take advantage of. Until then, have a great day! Elizabeth, GM
Hi Amanda :) Thank you for sharing your experience with us! We did have to put the hot tub our of order for a couple of days to repair a leak, but it is now up and running and ready for another visit from you! Our hotel does not have doub… Show more
Reviewed: 22 August 2024 · Stayed in August 2024
Verified reviewLocation to the Festival Comfortable beds
AC was really loud
Reviewed: 19 August 2024 · Stayed in June 2024
Verified reviewReviewed: 17 August 2024 · Stayed in July 2024
Verified reviewExcellent
Hi Clovie Mar :) Thank you for the great rating - we love hearing when we do a great job! Looking forward to seeing you again - cheers! Elizabeth, GM
Reviewed: 21 July 2024 · Stayed in July 2024
Verified review