Reviews of Clarion Hotel & Conference Centre 3 stars
2100 Premier Way, T8H 2G4 Sherwood Park, Canada
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNothing!!! Absolutely nothing! It was dirty and very old stuff & smelly!!!
The AC noise didn't let us sleep all night, but if we kept the AC off, then it's was burning hot! The pillows and sheets were stinks!!! The door cards never work, and we have to consistently go down to recharge the card! Around 10:00 PM we requested to have some pillows and blankets but the main desk said: to wait till next day morning, like seriously!!!! The worst part was the iron was so dirty and had some color and grassy, so when I used it, my wedding dress was all goneeee! The swimming pool water is dirty! There's was no soap and any shampoo in the washroom!!! Seriously, there were so many things that were wrong. It was incredibly disgusting!!! It was a hunting hotel!!! The most strange thing: during my checkout, I told the main desk everything and he was oh ok, we will look at.... Seriously, there was no apology o any recompense....etc or even anything!!! It was my worst experience!!!
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewStaff were friendly and very helpful.
TV that requires instructions and help to turn on. Very limited channel selection.
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewEasy to access and off of the main roads so noise during the nights is limited, beds and pillows were comfortable, good shower pressure. Check-in process was very quick and front desk staff were friendly. Climate control in the room was effective.
No air conditioning in lobby or restaurant made being outside of the room and the breakfast relatively uncomfortable. The TVs did not have cable or satellite - there is a smart box so you can sign into Netflix, Prime, etc but would be nice to have at least basic cable.
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewStaff and lobby
Dirty rooms and showers
Dear Valued Guest Thank you for your feedback. While we're glad you had a positive interaction with our staff and lobby, we're very sorry to hear about the cleanliness issues you experienced in your room and shower. This is not the standard we strive to uphold, and we will be addressing this with our housekeeping team immediately. We appreciate you bringing this to our attention and hope you'll consider giving us another opportunity to provide you with a better stay in the future. Sincerely, Clarion Hotel & Conference Centre
Dear Valued Guest Thank you for your feedback. While we're glad you had a positive interaction with our staff and lobby, we're very sorry to hear about the cleanliness issues you experienced in your room and shower. This is not the… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewFree breakfast + pool
Lacks toiletries, no microwave in room
Dear Valued Guest Thank you for your feedback! We're happy to hear you enjoyed the free breakfast and pool. We apologize for the inconvenience regarding the toiletries and lack of a microwave in your room. We appreciate your comments and will take them into consideration as we strive to improve. We hope to welcome you back soon! Sincerely, Clarion Hotel & Conference Centre
Dear Valued Guest Thank you for your feedback! We're happy to hear you enjoyed the free breakfast and pool. We apologize for the inconvenience regarding the toiletries and lack of a microwave in your room. We appreciate your comments a… Show more
Reviewed: 29 June 2025 · Stayed in May 2025
Verified reviewComfortable beds and good breakfast!
The pool was out of service and lot of steps to watch tv
Dear Valued Guest Thank you for your feedback. We're pleased to hear you enjoyed the comfortable beds and breakfast during your stay. We apologize for the inconvenience caused by the pool being out of service and the difficulty with the TV setup. Your comments are valuable to us and have been shared with our team as we work to improve the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back under better circumstances. Sincerely, Clarion Hotel & Conference Centre
Dear Valued Guest Thank you for your feedback. We're pleased to hear you enjoyed the comfortable beds and breakfast during your stay. We apologize for the inconvenience caused by the pool being out of service and the difficulty with th… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewWas mediocre at best ...cold eggs and bacon half raw in a pan of grease
Jsut about everything... no promised restaurant the garbage strewn about the property, in 6 days I never heard a vacuum once and only one elevator was in service. I was threatened with extra charges for a smell and they were utterly rude about it. I left after 6 nights and again rude. Stained furniture and ceilings ... dust so thick you could write your name in it ... The best part it's in the middle of an industrial park . I walked to the truck stop 2 miles away and had to dodge traffic jsut to get coffee
Dear Valued Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the negative experience you described during your stay. What you've outlined is far below the standards we aim to provide, and we take your comments very seriously. We deeply regret that the cleanliness, breakfast quality did not meet your expectations. Our goal is always to offer a comfortable, respectful, and well-maintained environment for every guest, and it's clear we fell short during your visit. We are currently reviewing your concerns with our housekeeping, maintenance to ensure these issues are addressed promptly and do not happen again. Please note we didn't mean to offend you - we just wanted to inform you that a guest reported a smell coming from your room and elevator also notified us of a smoking odor. We thought it was best to let you know in advance. We value all feedback, which allow us to improve. We hope for an opportunity to properly host you in the future. Sincerely, Clarion Hotel & Conference Centre Team
Dear Valued Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the negative experience you described during your stay. What you've outlined is far below the standards we aim to provide, an… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewBreakfast was good
It took a Lo g time for someone to come to the desk to check us in. Tv did not work. Had the front desk guy up to turn it on. Worked for 10 minutes then quit
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel & Conference Centre. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We apologize for the issue you may have faced during your stay. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Clarion Hotel & Conference Centre Team
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel & Conference Centre. On behalf of our entire team, I would like to apologize for failing to exceed your expectat… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewMore than 2 cups. Would have liked cups for drinking water, More than 1 face cloth. Both of us had to share the face cloth. A box of tissues would have bee nice too, Had to use toilet paper.
Dear Barb, Thank you for sharing your comments with us. We truly appreciate your feedback, as it helps us improve the guest experience. We’re sorry to hear that there were not enough amenities in your room during your stay. We've shared them with our housekeeping team to ensure these details are better addressed in the future. We hope to have the opportunity to welcome you back and provide a more comfortable next time. Warm regards, Clarion Hotel & Conference Centre
Dear Barb, Thank you for sharing your comments with us. We truly appreciate your feedback, as it helps us improve the guest experience. We’re sorry to hear that there were not enough amenities in your room during your stay. We've shar… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe wi fi and the t.v was very very poor. T.v box was replaced the first night and still was not working properly. T.v was freezing and losing signal every 30 seconds..not very pleased when a person has to try hooking to Moby box or going to wi fi..going back and forth..go back to telus please people.
The wi fi and very bad hallway from hotel to millennium place...boards on windows...blood on walls and floor...not safe at all for anyone..especially family with children...fix it people..
Dear Valued Guest, Thank you for sharing your feedback. We truly value your comments regarding the condition of the hotel and grounds. Please know that we take these concerns seriously and will immediately address them with our maintenance team to ensure future guests do not face similar issues. Providing excellent service is our priority, and we regret that we fell short during your visit. We appreciate your feedback and hope to have the opportunity to provide you with a better stay in the future. Front Desk Clarion Hotel & Conference Centre
Dear Valued Guest, Thank you for sharing your feedback. We truly value your comments regarding the condition of the hotel and grounds. Please know that we take these concerns seriously and will immediately address them with our maintenance… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewBreakfast was fine. Same as most hotels. Restaurant staff was very helpful and pleasant .
The Wi-Fi was not good. The TV was difficult to figure out, was unplugged for one thing and I think that was because the last patron couldn't figure out how to turn it off. Can not find the guide. TV system is outdated.
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel & Conference Centre. Thank you for your kinds about our staff. Your comments are duly noted. We apologize for the issue you faced during your stay with wifi and Tv. I assure you that we take your concerns seriously. We are committed to ensuring a better experience for all our guests We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Clarion Hotel & Conference Centre Team
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel & Conference Centre. Thank you for your kinds about our staff. Your comments are duly noted. We apologize for … Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewBreakfast was little disappointing, only eggs and bacon and toast, very little variety of anything
Air conditioner wasn’t working properly, extremely loud
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel & Conference Centre. Your comments are duly noted. We apologize for the issue you faced during your stay and for breakfast. I assure you that we take your concerns seriously. We are committed to ensuring a better experience for all our guests We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Clarion Hotel & Conference Centre Team
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel & Conference Centre. Your comments are duly noted. We apologize for the issue you faced during your stay and f… Show more
Reviewed: 9 May 2025 · Stayed in April 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewDespite being an older hotel, they keep it very clean and inviting. The beds are very comfortable. They are also doing some work on one wing but it’s labeled clearly.
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified review