Reviews of Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG 3 stars
18520 100 Ave NW, T5S 0K6 Edmonton, Canada
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewArriving at the property we were met with a very polite and helpful staff at the reception Mikee, she was full of smiles and had answers to all questions asked
Would suggest water fountains or complimentary bottles of water
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewlOcation
Toilet did not work. Very noisy guests on same floor
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewlots of variety. tasted good. for breakfast
crowded. not enough space for people to get to what they wanted without pushing someone else out of the way.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewClean room , staff was very professional and helpful, lots of variety in breakfast
Nothing
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewStaff services
Wi-Fi networks
Dear guest, Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon! Sincerely, Aryan Khangura - Guest Experience Champion Holiday Inn Express and Suites West Edmonton Mall Area
Dear guest, Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon! Sincerely, Aryan Khangura - Guest Experience Champion Holiday Inn Express and Suites … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewGreat for a pre or post flight. Very clean and comfortable. Only a 30 minute drive to the airport. We had a great night's sleep. Good selection of breakfast items.
Disposable cups, cultulary and plates at breakfast seemed like a huge waste and not environmentally friendly.
Dear Guest, Thank you for taking the time to leave a kind review. We are delighted to hear that you enjoyed your stay and found it clean, comfortable and convenient. We appreciate the concern regarding the environmentally-friendly kitchenware, we will take your comments into serious consideration. Thank you for the kind review and we hope to see you again. Sincerely, Aryan Khangura - Guest Experience Champion Holiday Inn Express and Suites West Edmonton Mall Area Sincerely, Aryan Khangura - Guest Experience Champion Holiday Inn Express and Suites West Edmonton Mall Area
Dear Guest, Thank you for taking the time to leave a kind review. We are delighted to hear that you enjoyed your stay and found it clean, comfortable and convenient. We appreciate the concern regarding the environmentally-friendly kitchenw… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewRoom good
Dear Guest, Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon! Sincerely, Aryan Khangura - Guest Experience Champion Holiday Inn Express and Suites West Edmonton Mall Area
Dear Guest, Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon! Sincerely, Aryan Khangura - Guest Experience Champion Holiday Inn Express and Suites … Show more
Reviewed: 7 August 2025 · Stayed in May 2025
Verified reviewBeautiful hotel from the minute you step into the lobby, to the hallway and up the elevator to our rooms. Vibrant Colors of doors and the furnishings all around is just pleasing to the eye. My sister was travelling back from NZ and she lives in Frog Lake (3hr drive from Edmonton). My daughter's team was travelling for Volleyball from BC Canada. We decided to book 2 rooms to meet, catch up and recuperate before she drives home while we stay for our games that weekend. The beds were very comfortable, the indoor pool was great and the Continental breakfast was excellent with lots of options. It was the perfect place gearing up for the Nationals Volleyball Tournament for girls in the U15 Division. It was the perfect place for our mini reunion and catch up. Location is perfect with the shopping centre nearby, Walmart is just behind the hotel, and Timmy's etc. Staff were very friendly and we enjoyed our stay very much. We'll definitely be back!!
Dear Guest, Thank you so much for sharing your experience with us. We’re thrilled you chose our hotel for your mini family reunion and as a home base before the volleyball tournament. It’s wonderful to hear you enjoyed the beds, pool, and our breakfast selection. We’re glad our location made things easy for you and that our team helped make your stay even more enjoyable. We truly appreciate your kind words and can’t wait to welcome you back the next time you’re in Edmonton. Sincerely, Aryan Khangura - Guest Experience Champion Holiday Inn Express and Suites West Edmonton Mall Area
Dear Guest, Thank you so much for sharing your experience with us. We’re thrilled you chose our hotel for your mini family reunion and as a home base before the volleyball tournament. It’s wonderful to hear you enjoyed the beds, pool, and … Show more
Reviewed: 6 August 2025 · Stayed in June 2025
Verified reviewIt was nice and modern for most of the part.
TV is outdated. Very few boring channels. No option for netflix.
Dear Guest, Thank you for sharing your feedback. We’re glad you enjoyed the modern feel of our hotel, and we appreciate your comments regarding the TV and entertainment options. Your input is valuable and will help us explore ways to provide a better in-room experience for our guests. Sincerely, Aryan Khangura - Guest Experience Champion Holiday Inn Express and Suites West Edmonton Mall Area
Dear Guest, Thank you for sharing your feedback. We’re glad you enjoyed the modern feel of our hotel, and we appreciate your comments regarding the TV and entertainment options. Your input is valuable and will help us explore ways to provi… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewI like everything great service 😁😁
Dear Guest, Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon! Sincerely, Aryan Khangura - Guest Experience Champion Holiday Inn Express and Suites West Edmonton Mall Area
Dear Guest, Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon! Sincerely, Aryan Khangura - Guest Experience Champion Holiday Inn Express and Suites … Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewFacilities and breakfast
Hello, Thank you for staying with us. We appreciate your feedback. Have a great evening!
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe room was poorly cleaned by the cleaner and day aftwr I checked in.Room 339. She didnt clean the tiolet. Just dressed the beddings
the room should have been cleaned better
Dear Anosike, Thank you for bringing this to our attention. I’m very sorry to hear that the cleanliness of your room did not meet expectations. This is not the standard we aim to provide, and I will follow up with our housekeeping team to ensure it is addressed. We apologize for the inconvenience and we hope to provide you with a better experience in the future. Sincerely, Aryan Khangura - Guest Experience Champion Holiday Inn Express and Suites West Edmonton Mall Area
Dear Anosike, Thank you for bringing this to our attention. I’m very sorry to hear that the cleanliness of your room did not meet expectations. This is not the standard we aim to provide, and I will follow up with our housekeeping team to … Show more