Reviews of Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG 3 stars
18520 100 Ave NW, T5S 0K6 Edmonton, Canada
#8 of 81 hotels in Edmonton
Guests' ChoiceReview score
Based on 806 hotel reviews
8.6Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
8.9
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Facilities
8.9
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Staff
9.0
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Value for money
8.6
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Free WiFi
8.5
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Reviewed: 1 September 2025
Adesanya
Canada2 reviews10“First time in any Holiday inn, the breakfast was amazing and was restocked immediately”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 6 nights
Would suggest water fountains or complimentary bottles of water
Arriving at the property we were met with a very polite and helpful staff at the reception Mikee, she was full of smiles and had answers to all questions asked
Stayed in August 2025
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Reviewed: 30 August 2025
Shuttleworth
Canada2 reviews10“Great stay.Will definitely use again”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Everything
Stayed in August 2025
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Reviewed: 26 August 2025
Nagender
Canada5 reviews9.0“Loved it”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Nothing
Clean room , staff was very professional and helpful, lots of variety in breakfast
Stayed in August 2025
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Reviewed: 22 August 2025
Chan
Canada1 review8.0Very good- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 2 nights
- • Submitted via mobile
Wi-Fi networks
Staff services
Stayed in August 2025
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Reviewed: 14 August 2025
Ruby
Ireland40 reviews6 helpful votes9.0“Great for a pre or post flight”- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
Disposable cups, cultulary and plates at breakfast seemed like a huge waste and not environmentally friendly.
Great for a pre or post flight. Very clean and comfortable. Only a 30 minute drive to the airport. We had a great night's sleep. Good selection of breakfast items.
Stayed in August 2025
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Reviewed: 10 August 2025
Thi
Canada2 reviews10“Excellent”- • Leisure trip
- • Group
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Room good
Stayed in August 2025
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Reviewed: 7 August 2025
Bertharene
Canada6 reviews10“Perfect Catch Up Place”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Beautiful hotel from the minute you step into the lobby, to the hallway and up the elevator to our rooms. Vibrant Colors of doors and the furnishings all around is just pleasing to the eye. My sister was travelling back from NZ and she lives in Frog Lake (3hr drive from Edmonton). My daughter's team was travelling for Volleyball from BC Canada. We decided to book 2 rooms to meet, catch up and recuperate before she drives home while we stay for our games that weekend. The beds were very comfortable, the indoor pool was great and the Continental breakfast was excellent with lots of options. It was the perfect place gearing up for the Nationals Volleyball Tournament for girls in the U15 Division. It was the perfect place for our mini reunion and catch up. Location is perfect with the shopping centre nearby, Walmart is just behind the hotel, and Timmy's etc. Staff were very friendly and we enjoyed our stay very much. We'll definitely be back!!
Stayed in May 2025
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Reviewed: 5 August 2025
Haele
Canada1 review10Exceptional- • Leisure trip
- • Couple
- • Suite with Two Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
I like everything great service 😁😁
Stayed in August 2025
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Reviewed: 3 August 2025
Marc
Canada26 reviews8.0Very good- • Family with young children
- • Suite with Two Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Facilities and breakfast
Stayed in August 2025
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Reviewed: 26 July 2025
Austina
Canada1 review8.0Very good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
The breakfast was just okay not the best
Not only was this property, newly updated. Clean, they also provided all toiletries.
Stayed in July 2025
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Reviewed: 22 July 2025
Janet
Norway22 reviews3 helpful votes9.0“Convenient, modern and welcoming hotel”- • Leisure trip
- • Group
- • Suite with Two Beds - Non-Smoking
- • Stayed 2 nights
Sadly the hot tub jets were not working the days we were there.
We had a family suite and the room was large enough to accommodate the 5 of us very well. Had an extra sitting area that was a sofa bed. Could have also fit in an extra bed with no problem. Lots of power outlets that were easy to access. The bathroom had a shower as well as bathtub. Breakfast was good, with a number of options to choose from. Plenty of parking as well as underground for extra safety. Pool area was nice and had lots of towels available. Getting to west Edmonton mall was straightforward and only about 10 minutes away.
Stayed in July 2025
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Reviewed: 7 July 2025
Chukwuma
Canada1 review9.0Superb- • Leisure trip
- • Family with young children
- • Suite with Two Beds - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
The room services need to show up earlier.
Good location and neat/secure environment.
Stayed in July 2025
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Reviewed: 3 July 2025
Markie
Canada2 reviews9.0Superb- • Leisure trip
- • Couple
- • King Suite
- • Stayed 2 nights
- • Submitted via mobile
Continental breakfast was awesome. Staff were always pleasant and very helpful.
Stayed in June 2025
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Reviewed: 3 July 2025
Susan
Canada9 reviews1 helpful vote10“Flawless”- • Leisure trip
- • Family with young children
- • Suite with Two Beds - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
Price.
Amenities, parking, staff and location
Stayed in July 2025
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Reviewed: 24 June 2025
Lynn
United Kingdom40 reviews1 helpful vote9.0“Good short stay”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 3 nights
No bus stop nearby.
Hotel itself was lovely, very comfortable and clean. Facilities good. Staff very friendly and the breakfast was OK. Walmart was 10 minutes walk. Nearest bus stop is 20 mins (approx.) walk away. Edmonton shopping Mall 40 mins (approx.) walk.
Stayed in June 2025
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Reviewed: 18 June 2025
Darlene
Canada21 reviews10Exceptional- • Leisure trip
- • Group
- • Suite with Two Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
As the hotel tried to put my credit card through before we checked in I think they put it in wrong because I got an email from you guys saying there was a problem with my credit card phone the hotel and they were surprised. I got an email from book.com. I think they were trying to give my rooms away because they were getting very busy they were full that night. Because when I checked in, there was no issue with my credit card.
Nice location, very clean and friendly staff.
Stayed in June 2025
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Reviewed: 12 June 2025
Sherry
Canada2 reviews1 helpful vote8.0“Our go-to hotel in Edmonton!”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
The floors are thin and you can hear people walking above. Our room was by the elevator and you could hear the people talking loudly. We called to report the noise and the staff did well to tell them to be quiet. The gap on the doors need to be covered. It would be nice to have fresh fruit and veggies during breakfast, and a water station by the 24 hr complimentary coffee in the common area.
Good breakfast, comfortable and clean rooms. Excellent location and nice staff. There is a new service where they will provide complimentary toiletries such as toothpaste and razors! Along with kitchen supplies (utensils, plates, etc.) upon request. We've stayed here before and it's the only hotel we will stay at in Edmonton and preference when traveling. Great value for a great stay.
Stayed in June 2025
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Reviewed: 1 June 2025
Donna
Canada6 reviews9.0Superb- • Leisure trip
- • Family with young children
- • King Suite
- • Stayed 3 nights
- • Submitted via mobile
Front desk clerk at check in and whoever put room through on visa after being told we would be paying with debit at check out. This was also requested when we booked and they knew because when we checked in she read it to us.
Location,breakfast and overall cleanliness.
Stayed in May 2025
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Reviewed: 29 May 2025
Egharevba
Canada2 reviews9.0“Overall, it was a lovely experience.”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
I had a bit of issue that was immediately rectified which l appreciated.
My family loved the breakfast, the location, the pool and amenities, the staff were all amazing. I had a bit of issue with my room but it was immediately rectified and everything was well taken care of within a very short time time. Overall my family enjoyed all aspects within the facility.
Stayed in May 2025
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Reviewed: 23 May 2025
Jackie
Canada34 reviews2 helpful votes10“A good place for both parents and volleyball players”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted via mobile
Paper coffee cups
Very comfortable rooms with everything we needed. The beds were excellent, very good complementary breakfast, very pleasant helpful staff and pleasant environment.
Stayed in May 2025
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Reviewed: 15 May 2025
Herb
Canada74 reviews5 helpful votes10“Overnight near edmonton mall”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
A little difficult to find at first and view not the greatest as room looked over roofs of nearby strip mall
Beds were comfortable but a little high good breakfast, location,parking very close to west edmonton mall
Stayed in May 2025
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Reviewed: 8 May 2025
Shera
Canada3 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Clean, quiet, and comfy
Stayed in May 2025
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Reviewed: 27 April 2025
Jing
Canada6 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
Loud conversations and laughter from other guests in the hallway have been audible after quiet time. The noise level made it difficult to sleep.
The breakfast was fantastic! We also loved other recreational rooms.
Stayed in April 2025
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Reviewed: 11 April 2025
Corrine
Canada5 reviews8.0“Really enjoyed my stay, best restful sleep in a long time; beds were amazingly comfortable.”- • Leisure trip
- • Family with young children
- • King Suite
- • Stayed 4 nights
- • Submitted via mobile
The pool and hot tub could be bigger.
Breakfast was great and amenities were excellent!
Stayed in April 2025
