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  5. Reviews of Holiday Inn Express & Suites Victoria-Colwood by IHG

Reviews of Holiday Inn Express & Suites Victoria-Colwood by IHG 2 stars

318 Wale Road, V9B0J8 Victoria, Canada

#31 of 47 hotels in Victoria

Guests' Choice

Review score

Based on 311 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.7

  • Location

    8.2

  • Facilities

    8.1

  • Staff

    8.7

  • Value for money

    7.9

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 30 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    You can hear the noise out side

    The breakfast and the locations

    Stayed in August 2025

  • Reviewed: 27 August 2025

    9.0
    Be sure to check out prices .
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Their summer prices are kinda out of control . Summer time is busy , however we rented a car for a week cheaper than the 2 nights we stayed .

    Very accommodating staff . Friendly and very good communication .

    Stayed in August 2025

  • Reviewed: 26 August 2025

    8.0
    Basic hotel, but was clean and comfortable. A bit pricey but the breakfast made up for it.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Had to go downstairs to the check-in counter to ask for more towels (we had 2 towels, but 4 people), only 1 staff members was available for check-in so it took a while, only 1 elevator so we had to use the stairs as the wait was getting long.

    Beds were comfortable, rooms were clean, breakfast (especially the pancakes) was great. We were able to get a table quickly even though we arrived for breakfast around 8am. Nice shower with Dove soap/shampoo.

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    The hotel was clean, location was great to a lot of amenities. Would stay there again!
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The pool was small and there were very few towels available at the pool. However when going to the desk to ask, the attendant was courteous and gave us regular towels.

    The location was close to alot of amenities. Fast food and grocery store, etc

    Stayed in August 2025

  • Reviewed: 26 July 2025

    7.0
    I was ok, could be better for the price.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast room was small, very basic breakfast, not enough space to fit people in and the staff in the kitchen wasn’t very friendly either.

    Cleanliness

    Stayed in June 2025

  • Reviewed: 20 July 2025

    8.0
    Enjoyed my stay
    • Leisure trip
    • Solo traveller
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Love this property and the complimentary EV charger

    Stayed in July 2025

  • Reviewed: 2 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Although the room was comfortable and neat, I felt it was not as clean as it should be. I found hair and dirt gathered on the floor of the bathroom from a previous guest, I am sure the carpet was not vacuumed at all as I found crumbs as well as a lone shoe by the bed from a previous guest, and there was a towel on top of the shower head. I thought it would be better after the daily housekeeping, unfortunately it was not.

    We have stayed at other Holiday Inns before and it really is our hotel of choice and one of the reasons is because the included breakfast is always a treat; our kids enjoy it. The gym was nice and the pool was good although a bit small. Onsite laundry was very useful and thankfully I did not have to wait as there was only one washer and one dryer.

    Stayed in July 2025

  • Reviewed: 26 June 2025

    7.0
    Good
    • Solo traveller
    • Queen Suite with Two Queen Beds - Mobility Accessible
    • Stayed 2 nights
    • Submitted via mobile

    I look close to Downtown, but not at all. Need 🚌 or you need on your 🚗. The pictures show the 🏰 but not . Thec clean is not. The last person who used a coffee capsule is an ice bucket. bathroom was sobyeon naemsae urine smell around the toilet. The floor is a cleaning solution, sticky feeling. After using the bathroom,

    Work is kind and 😃

    Stayed in June 2025

  • Reviewed: 25 May 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    A little too busy at breakfast. The entrance door issue with street people which of course is no fault of the hotel.

    Clean, quiet, spacious room. Convenient location for walking and food and drinks.

    Stayed in May 2025

  • Reviewed: 5 May 2025

    8.0
    Good breakfast clean rooms all around good stay
    • Leisure trip
    • People with friends
    • Two Bed Suite With Wet Bar
    • Stayed 4 nights
    • Submitted via mobile

    A few facilities were down like ice machine and pool.

    Nice place very clean

    Stayed in April 2025

  • Reviewed: 4 May 2025

    8.0
    Nice hotel, great location.
    • Leisure trip
    • Solo traveller
    • Queen Suite with Two Queen Beds - Mobility Accessible
    • Stayed 3 nights

    Sound proof is poor, could not sleep well as occupants above my room were extremely noisy they had little kids who were constantly skipping, jumping and playing ball.

    Good location , clean and has access to so many nearby stores and restaurants.

    Stayed in April 2025

  • Reviewed: 3 May 2025

    9.0
    Superb
    • Business trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Expensive when you consider the location.

    Nice and clean with a decent breakfast!

    Stayed in May 2025

  • Reviewed: 14 April 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The hair left on the floor in the bathroom from previous guests and the extremely slow wait for elevators.

    Free car charging on site. Except with only 2 spots could only use the one night. Quiet and couldn't hear other guests around.

    Stayed in April 2025

  • Reviewed: 11 April 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    good and a lot of food

    Stayed in April 2025

  • Reviewed: 29 March 2025

    9.0
    I will definitely choose Holiday Inn Express and Suites for future holidays.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The pool, looks a bit too small for the size of the hotel, was under renovation.

    The entrance was clean and welcoming. The rooms were comfortable and clean. The complimentary breakfast was really good.

    Stayed in March 2025

  • Reviewed: 24 March 2025

    9.0
    We loved it.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We were happy. We filtered for pools and the pool was getting renod so that was a little disappointing but the value was to much it did not effect the quality of our stay.

    Really good breakfast. Not a ton of plant based options but really good for dairy and meat eaters!

    Stayed in March 2025

  • Reviewed: 18 February 2025

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    All good

    Cleaningness

    Stayed in February 2025

  • Reviewed: 17 February 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The pool and hot tub not open

    Breakfast was great!

    Stayed in February 2025

  • Reviewed: 10 February 2025

    7.0
    Nice one
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Water fountain only in the lobby , pool was out of order , can add more choices to the breakfast

    Clean rooms , nice staff , nice breakfast

    Stayed in February 2025

  • Reviewed: 15 January 2025

    8.0
    A "Great Stay" would have been an "Excellent Stay" if not for the elevator issues!
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    The elevator appeared to be in disrepair and unsafe. It grinded and we felt unsafe taking it to the 5th floor!

    Great location with fantastic staff.

    Stayed in January 2025

  • Reviewed: 29 December 2024

    9.0
    Overall it was good. Reception was very helpful and courteous!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 10 nights
    • Submitted via mobile

    Outside noise, low lighting and not enough lighting and room rugs look old and worn.

    Stores close by, for eating, banking, shopping and purchase of food. Easy access to main highway and facilities. Good breakfast.

    Stayed in December 2024

  • Reviewed: 21 November 2024

    8.0
    Overall the stay was good.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    I was expecting sleeper and water in the room. It is just my opinion only.

    Yeah breakfast was good. And the location wise I like the most.friendly receptionist and welcoming.

    Stayed in November 2024

  • Reviewed: 4 November 2024

    9.0
    Very clean, great staff
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Would be nice to have some non perishable breakfast items out a bit later (maybe 1130am?).

    The staff took excellent care of my husband's parents who are elderly.

    Stayed in November 2024

  • Reviewed: 27 October 2024

    9.0
    Our stay with our grandson was a lot of fun.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Everything as advertised.

    Stayed in October 2024

Showing 1 – 25

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