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Reviews of Best Western PLUS Mirage Hotel and Resort 3 stars

9616 Highway 58 East, T0H 1Z0 High Level, Canada

#2 of 5 hotels in High Level

Guests' Choice

Review score

Based on 111 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    8.1

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 30 August 2025

    9.0
    Great, comfortable, clean hotel in a convenient location with an excellent breakfast.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in July 2025

  • Reviewed: 18 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Two Queen Bed and Sofa Bed - Pet Friendly
    • Stayed 1 night
    • Submitted via mobile

    No issues

    Pool & hot breakfast

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    The bed was a glorious respite after a day of travel.
    • Leisure trip
    • Group
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Due to a change in my credit cards, which i used to book through a third-party app, I arrived to learn my room wasn't reserved. The staff member booked me into a room near my friend's room and signed me up for the points program to reduce the room's cost.

    Stayed in July 2025

  • Reviewed: 11 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was no water in the room and the vending machine took our money and would not give it back. We put $3 in and the machine said we had $1 credit but would return no change and dispense no water.

    The staff were friendly to the point of being charismatic. The breakfast was very good and the beds were super comfortable. The best sleep I had on the whole trip.

    Stayed in August 2025

  • Reviewed: 8 August 2025

    8.0
    Nice stay
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The room was crowded, and the A/C was not working well

    Great options for breakfast,

    Stayed in August 2025

  • Reviewed: 2 August 2025

    7.0
    Perhaps the best hotel in High Level
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was told that our room was not yet ready, but I would receive a phone call when it was. I returned one hour later after no phone call to see a new staff person at the check in desk. Communication could be tightened up.

    Stayed in August 2025

  • Reviewed: 13 July 2025

    8.0
    Comfortable hotel on our journey from Yellowknife to Edmonton.
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night

    This was a great little hotel. The staff were friendly and attentive, the rooms clean and the breakfast appetizing. I would recommend, without hesitation.

    Stayed in July 2025

  • Reviewed: 29 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool is kinda dirty

    Breakfast was so good and plentiful!

    Stayed in June 2025

  • Reviewed: 10 June 2025

    9.0
    My go to stop in High Level
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Always friendly staff. Really good breakfast. Clean. Comfortable beds.

    Stayed in June 2025

  • Reviewed: 29 April 2025

    9.0
    Great welcoming, very comfortable and just really nice people!
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The cost is high and while I recognize it costs money to give such good service, esp in High Level, it is hard in these times. If you could either reduce price without affecting staff salaries (as they weee exceptional). Also , if pool hours could be extended until 11pm for those doing long drives that would be great. Kudos to the pool staff as well.

    Very clean, great breakfast, very caring positive staff. Esp Teresa (?- in the breakfast area) a housekeeper cleaning in our hall the day we checked out (do not remember her name but she has one blue eye and one brown eye- she was very kind, efficient and made us feel comfortable), Damian and the other gentleman at the main desk were welcoming it felt like being welcomed by friends. It was a lovely stay after a long drive. Kudos to the pool staff as well.

    Stayed in April 2025

  • Reviewed: 3 April 2025

    7.0
    Good
    • Family with young children
    • Two-Bedroom Apartment with Two Queen Bed and Sofa Bed - Pet Friendly
    • Stayed 1 night
    • Submitted via mobile

    Everything was good the only thing was someone who had stayed before us had stuck gum on the wall behind the door to go outside not blaming the cleaning staff just thought I’d mention it was not in a good place to have caught it. Who ever was there before us was trying to be ignorant. Otherwise pool was good breakfast was awesome .

    Stayed in March 2025

  • Reviewed: 1 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Convenient and comfortable

    Stayed in February 2025

  • Reviewed: 1 February 2025

    8.0
    Great breakfast.
    • Leisure trip
    • Family with young children
    • Two Room Suite with Three Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great breakfast, good customer service.

    Stayed in January 2025

  • Reviewed: 5 January 2025

    9.0
    Hostess Moon was the best!
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was great! Host Moon was very helpful and kind.

    Stayed in January 2025

  • Reviewed: 27 June 2024

    8.0
    Staff is top notch, breakfast is good and kids loved the pool!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Beds could use an upgrade

    The breakfast was pretty good, but found the hashbrowns pretty greasy. Kids loved the pool.

    Stayed in June 2024

  • Reviewed: 12 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Long weekend so dining room closed.

    Clean friendly.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    9.0
    Great stay! Will definitely be back!
    • Family with young children
    • Two Room Suite with Three Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Could have used some updates. The carpet was pretty worn and some of our lights flickered. Nothing too crazy - just things wearing out is all.

    Great for families! Pool was awesome, breakfast was incredible, suite was spacious. Overall, great hotel!

    Stayed in May 2024

  • Reviewed: 31 January 2024

    7.0
    Great Location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The fire alarm was pulled which was very confusing for our kids, otherwise everything would have been 5 stars, but between that and the power being out when we woke up in the morning, it was just a bit tough keeping the kids happy and unworried. Not the staff nor the hotels fault.

    Everything was great. Food was amazing, staff super friendly and helpful. No complaints.

    Stayed in January 2024

  • Reviewed: 18 January 2024

    7.0
    Great place to stay with kids
    • Leisure trip
    • Family with young children
    • Two Room Suite with Three Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The rooms could use a renovation

    Excellent pool. Really good breakfast.

    Stayed in December 2023

  • Reviewed: 7 November 2023

    8.0
    Expensive but comfortable.
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 2 nights

    Breakfast and location were excellent.

    Stayed in November 2023

  • Reviewed: 25 April 2023

    8.0
    kids enjoy the pool
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    this hotel is a little outdated and the most expensive

    good breakfast and swimming pool

    Stayed in April 2023

  • Reviewed: 17 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast, while a nice selection of hot foods, were not as warm as I would like

    Outside access for ground floor rooms. Rapid checkout

    Stayed in March 2023

  • Reviewed: 11 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I loved the cleanliness, good smelling rooms. The best of all.. the eggs are freshly cooked I means it's like home cooked eggs unlike with other hotels it was frozen then re heat but here it was so good! Overall all we will definitely return here. Look at the eggs 😍👍👍👍

    One of the reason why we booked in this hotel is because of pool, but then pool only open 4-10pm..we came late night at check out in the morning. Wasn't able to swim so it's kinda disappointing to us.

    Stayed in April 2023

  • Reviewed: 2 September 2025

    10
    Would definitely stay here again and would recommend to others coming down from the north.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Two Queen Bed and Sofa Bed - Pet Friendly
    • Stayed 1 night

    The pull out couch was a little difficult to open. The second bedroom without an air conditioning unit was stuffy and too warm. It would be nice if the pool was opened earlier for the kids.

    Breakfast was wonderful. Devine was so helpful with our grandkids. Front desk staff was extremely helpful and accommodating when we were uncertain whether highway 3 would reopen for us to get home to yellowknife.

    Stayed in September 2025

Showing 1 – 25

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