Reviews of Best Western PLUS Mirage Hotel and Resort 3 stars
9616 Highway 58 East, T0H 1Z0 High Level, Canada
Loading
Guests also reviewed these properties:
Redding, United States
Charlotte, United States
Adeje, Spain
Jackson, United States
Mariánské Lázně, Czech Republic
Noto Marina, Italy
Torrita di Siena, Italy
Tocumwal, Australia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe dinner the Mirage restaurant preisted was outstanding!
A/C was too cold for breakfast.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewEverything
Nothing
Dear Annette Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Mahesh Iyer Hotel Manager Best Western Plus Mirage Hotel & Resort
Dear Annette Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are h… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewPool & hot breakfast
No issues
Dear Marlene, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Mahesh Iyer Hotel Manager Best Western Plus Mirage Hotel & Resort
Dear Marlene, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are h… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewDue to a change in my credit cards, which i used to book through a third-party app, I arrived to learn my room wasn't reserved. The staff member booked me into a room near my friend's room and signed me up for the points program to reduce the room's cost.
Dear Kerry, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please note that we had to release your booking as the credit card declined and new credit card was not furnished when it was flagged. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely, Mahesh Iyer Hotel Manager Best Western Plus Mirage Hotel & Resort
Dear Kerry, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be u… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe staff were friendly to the point of being charismatic. The breakfast was very good and the beds were super comfortable. The best sleep I had on the whole trip.
There was no water in the room and the vending machine took our money and would not give it back. We put $3 in and the machine said we had $1 credit but would return no change and dispense no water.
Dear Denis, Thank you for taking the time to complete the survey regarding your recent stay at our property. Your feedback is invaluable to us, and we appreciate your insights. We sincerely apologise for not meeting your expectations during your visit. Your satisfaction is our top priority, and I assure you that we will utilise your comments to enhance our services and provide our guests with a more enjoyable experience in the future. We apologize for any inconvenience this may have caused you. We truly hope that you will consider staying with us again, as we would love the opportunity to provide you with a more exceptional experience. Warm regards, Mahesh Iyer Hotel Manager Best Western Plus Mirage Hotel & Resort
Dear Denis, Thank you for taking the time to complete the survey regarding your recent stay at our property. Your feedback is invaluable to us, and we appreciate your insights. We sincerely apologise for not meeting your expectations duri… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe in house restaurant for dinner and breakfast was excellant!
Room was so far away from the main entrance or lobby
Dear Michael, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Mahesh Iyer Hotel Manager Best Western Plus Mirage Hotel & Resort
Dear Michael, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are h… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewGreat options for breakfast,
The room was crowded, and the A/C was not working well
Dear Courage, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely, Mahesh Iyer Hotel Manager Best Western Plus Mirage Hotel & Resort
Dear Courage, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewI was told that our room was not yet ready, but I would receive a phone call when it was. I returned one hour later after no phone call to see a new staff person at the check in desk. Communication could be tightened up.
Dear Craig, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely, Mahesh Iyer Hotel Manager Best Western Plus Mirage Hotel & Resort
Dear Craig, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be u… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewVery nice, clean friendly staff at front desk and at the water park.
Dear Melisa, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Mahesh Iyer Hotel Manager Best Western Plus Mirage Hotel & Resort
Dear Melisa, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are he… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThis was a great little hotel. The staff were friendly and attentive, the rooms clean and the breakfast appetizing. I would recommend, without hesitation.
Dear Keith, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely, Mahesh Iyer Hotel Manager Best Western Plus Mirage Hotel & Resort
Dear Keith, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be u… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewBreakfast was fantastic and the wide outdoor style areas with many plants were lovely.
N/A
Dear Mathews Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 780-821-1000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Mahesh Iyer Hotel Manager Best Western Plus Mirage Hotel & Resort
Dear Mathews Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are he… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewClean Pool looked great
Dear Nick Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Mahesh Iyer Hotel Manager Best Western Plus Mirage Hotel & Resort
Dear Nick Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helpi… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewBreakfast was so good and plentiful!
Pool is kinda dirty
Dear Gerani, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely, Mahesh Iyer Hotel Manager Best Western Plus Mirage Hotel & Resort
Dear Gerani, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be … Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewMy friend and I loved the room. Separate rooms, big fridge as we were loaded with many items to unload.
Dear Ashley Rose, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Mahesh Iyer Hotel Manager Best Western Plus Mirage Hotel & Resort
Dear Ashley Rose, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you a… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewClean room, location, delicious breakfast and the breakfast area setting.
My room, breakfast, and the plants in the breakfast area and natural light shining in the breakfast areas. It’s like eating outside but we are inside.
Dear Mathews, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Mahesh Iyer Hotel Manager Best Western Plus Mirage Hotel & Resort
Dear Mathews, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are h… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewBreakfast was excellent The dining room excellent Location good Room huge and liked the fireplace. Even though we didnt use it.
Nothing
Dear Lise Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Mahesh Iyer Hotel Manager Best Western Plus Mirage Hotel & Resort
Dear Lise Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helpi… Show more