Reviews of Hampton Inn & Suites by Hilton Lethbridge 3 stars
4073 2 Avenue South, T1J 1Z2 Lethbridge, Canada
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat room with a comfortable bed and a nice big shower.
Didn't get to stay as long as we would have liked because we arrived late.
Dear Ben, Thank you for choosing to stay with us and for sharing your feedback. We're thrilled to see your perfect ratings, especially your comments about the comfortable bed and spacious shower! We’re sorry to hear your stay was shorter than you’d hoped due to a late arrival. Hopefully next time you’ll have more time to enjoy everything our hotel has to offer. Looking forward to welcoming you back soon!
Dear Ben, Thank you for choosing to stay with us and for sharing your feedback. We're thrilled to see your perfect ratings, especially your comments about the comfortable bed and spacious shower! We’re sorry to hear your stay was shorte… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewComfy bed, roomy, nice bathroom, good wifi, good tv, breakfast, nice pool facilities
No notepaper or pen, no directory in the room with information. I guess the assumption is everyone uses the scan code for the phone.Not me.
Dear Jackie, Thank you for staying with us and for taking the time to share your detailed review. We're thrilled to see your feedback and to hear that you enjoyed the comfort of your room. We also appreciate your feedback regarding the room view and the absence of notepaper, pen, and a printed directory. While many of our resources have moved to digital formats for convenience, we understand that not all guests prefer using QR codes. Your comments are valuable, and we’ll be reviewing how we can better accommodate different preferences moving forward. We hope to welcome you back again soon for another enjoyable stay.
Dear Jackie, Thank you for staying with us and for taking the time to share your detailed review. We're thrilled to see your feedback and to hear that you enjoyed the comfort of your room. We also appreciate your feedback regarding the … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat staff extremely curious. Breakfast was delicious
N/a
Dear Darren, Thank you for staying with us and for sharing your review. We’re thrilled to see your perfect ratings. It’s wonderful to hear that our staff made a great impression and that you enjoyed the delicious breakfast. We truly appreciate your kind words and hope to welcome you back again soon for another excellent stay.
Dear Darren, Thank you for staying with us and for sharing your review. We’re thrilled to see your perfect ratings. It’s wonderful to hear that our staff made a great impression and that you enjoyed the delicious breakfast. We truly appreci… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewRoom was clean and comfortable. Breakfast was more than expected.
Pool was too cold. Would have liked to be able to turn off the water slide since no one was using it
Hi Dianne, Thank you so much for your review and for staying with us at the Hampton Inn & Suites by Hilton Lethbridge! We’re glad to hear you found the room clean and comfortable, and that breakfast exceeded your expectations—those are wonderful compliments we’ll be sure to share with our team. We also appreciate your feedback regarding the pool and water slide. Thank you for your concern about turning off the slide when not in use. The switch is located in our mechanical room, and rest assured, it was turned off once the pool area was vacated. We’ll continue to monitor the pool temperature and look into ways to improve guest comfort. Thanks again for sharing your experience, and we hope to welcome you back soon!
Hi Dianne, Thank you so much for your review and for staying with us at the Hampton Inn & Suites by Hilton Lethbridge! We’re glad to hear you found the room clean and comfortable, and that breakfast exceeded your expectations—those are … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewComfortable
Dear Cheryl, Thank you so much for your outstanding 10-star review! 🌟 We're absolutely delighted to hear that every aspect of your stay, from our staff and cleanliness to comfort and value, met your expectations. Your kind words truly mean a lot to us, and we're so glad you had a comfortable and enjoyable experience. We hope to welcome you back again soon!
Dear Cheryl, Thank you so much for your outstanding 10-star review! 🌟 We're absolutely delighted to hear that every aspect of your stay, from our staff and cleanliness to comfort and value, met your expectations. Your kind words truly… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in June 2025
Verified reviewLocation was perfect for a family members graduation. Staff was excellent. Pool was ok
Night light in the bathroom and a fan in the bathroom. Breakfast eggs and sausage just did not taste good.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe room was gorgeous and the breakfast was wonderful
I booked the room on booking.com and it clearly said check-in was 3:00 pm. We drove quite far to arrive at 3:00 and then we were told check-in was 4:00 pm, which is very late in my mind. I showed the staff the booking.com app and they did not do anything for us. We had to go waste another hour
Dear Elaine, Thank you for taking the time to share your feedback, and for your kind words about the cleanliness of the room and the breakfast, we’re glad to hear you enjoyed both! We sincerely apologize for the inconvenience you experienced regarding the check-in time. Our standard check-in time is 4:00 PM, and due to full occupancy the night before, along with some delayed check-outs, we unfortunately did not have a room ready earlier when you arrived. We understand how frustrating that must have been, especially after a long drive. While we always do our best to check guests in early when possible, room availability can sometimes limit our ability to do so. We also appreciate you pointing out the discrepancy on Booking.com. As we do not control the information displayed on third-party platforms, we will be contacting them to ensure the check-in time listed is accurate going forward. Thank you again for your comments—we truly value your feedback, and we hope to have the opportunity to welcome you back for a smoother experience in the future.
Dear Elaine, Thank you for taking the time to share your feedback, and for your kind words about the cleanliness of the room and the breakfast, we’re glad to hear you enjoyed both! We sincerely apologize for the inconvenience you experience… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewBreakfast was great. Wide selection
Dear Sherri, Thank you so much for your kind words! We're thrilled to hear you enjoyed the breakfast and appreciated the wide selection—we take pride in offering something for everyone to start the day off right. We hope to welcome you back again soon!
Dear Sherri, Thank you so much for your kind words! We're thrilled to hear you enjoyed the breakfast and appreciated the wide selection—we take pride in offering something for everyone to start the day off right. We hope to welcome you … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewCheck in was fast and easy. Our room was clean and the beds were very comfy. The whole family had a great sleep. There was a arcade close that we really enjoyed as well as the pool and water slide at the hotel. The adults also enjoyed the casino across the street. The hotel also had free breakfast that was very good. It was a win win for the whole family, we will defiantly stay there again.
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewI tried to change from.a king to queen room and they wouldn't accommodate it because it wasn't booked directly through them. Also had issues with the toilet and the room smelt wierd we all woke up congested the next day.
Hi Jada, Thank you for your feedback. We’re sorry for the inconvenience regarding your room change request. While our front desk tried to assist, unfortunately, our system won’t allow us to modify reservations booked through third-party sites because we don’t have access to their app or system. As mentioned at the time, any modification requests need to be handled directly with the third party before arrival. We also apologize for the issues you experienced with the toilet and room odor. Please be assured that we take guest comfort very seriously and will address these concerns with our maintenance and housekeeping teams. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.
Hi Jada, Thank you for your feedback. We’re sorry for the inconvenience regarding your room change request. While our front desk tried to assist, unfortunately, our system won’t allow us to modify reservations booked through third-party sit… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewGreat location. Bed was comfortable. Shower was good.
Pool & hot tub area were very dirty.
Hi Croseca, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our great location, comfortable bed, and shower. Regarding the pool and hot tub area, we maintain a strict cleaning schedule to ensure a pleasant experience for all guests. However, it’s possible that the area was busier than usual during your visit, especially with many kids using the pool. We apologize if this affected your enjoyment and will continue working to keep the facilities in top condition. We appreciate your comments and hope to have the opportunity to welcome you back for an improved stay.
Hi Croseca, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our great location, comfortable bed, and shower. Regarding the pool and hot tub area, we maintain a strict cleaning schedule to ensure a pleasa… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewLoved the room, breakfast and early check in!
n/a
Hi Crystal, Thank you so much for your wonderful 10/10 ratings across the board! We’re delighted to hear you loved your room, breakfast, and especially the early check-in. It was our pleasure to accommodate you, and we look forward to welcoming you back for another great stay!
Hi Crystal, Thank you so much for your wonderful 10/10 ratings across the board! We’re delighted to hear you loved your room, breakfast, and especially the early check-in. It was our pleasure to accommodate you, and we look forward to … Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified review