Reviews of Fantasyland Hotel 4 stars
17700 87th Avenue, T5T 4V4 Edmonton, Canada
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Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in June 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewConvenient Location. room, staff
Being awakened by loud neighbors at 3am
Thank you for your feedback. We’re glad you enjoyed our location, room, and staff, but we’re sorry to hear about the noise disturbance during your stay. Your comments are appreciated and will be shared with our team to help ensure a more restful experience in the future.
Thank you for your feedback. We’re glad you enjoyed our location, room, and staff, but we’re sorry to hear about the noise disturbance during your stay. Your comments are appreciated and will be shared with our team to help ensure a more re… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewExcellent service and very clean hotel
Thank you for your kind words! We’re delighted you experienced excellent service and enjoyed our clean hotel. We look forward to welcoming you back.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBeing right in the mall is always the highlight. I usually get theme rooms which are always fun to stay in.
The room wasnt a thene room and it seemed old and for the amount of money it costs to stay there l could have stayed in a much nicer room for a 100 dollars less within a kilometer of the mall
Thank you for your feedback. We’re glad to hear you enjoy our location and themed rooms. We’re sorry this stay didn’t meet your expectations and appreciate your comments on value and room condition. Your feedback will be shared with our team as we continue to improve.
Thank you for your feedback. We’re glad to hear you enjoy our location and themed rooms. We’re sorry this stay didn’t meet your expectations and appreciate your comments on value and room condition. Your feedback will be shared with our tea… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewRooms were very clean and quiet. Beds were very comfortable.
Hallway carpet very dated. With family but was restricted to my floor because of the way key card worked
Thank you for your feedback! We’re glad to hear you enjoyed the clean, quiet rooms and comfortable beds. Regarding key card access, please note that for security purposes, access is limited to your assigned floor. We appreciate your comments about the hallway carpet and will share them with our team for review.
Thank you for your feedback! We’re glad to hear you enjoyed the clean, quiet rooms and comfortable beds. Regarding key card access, please note that for security purposes, access is limited to your assigned floor. We appreciate your comment… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewRoom was spacious and bed was decent.
The view was terrible, it was of the heating duct and roof. The outside the room noise was absolutely terrible. Other people staying there were constantly going in and out of their rooms with the door slamming behind them, and hollering to each other from down the hallway. $250 for a night viewing a roof with ducting and the noise is completely not worth it.
Thank you for your feedback. We’re glad you found the room spacious and comfortable, but we’re truly sorry to hear about the view and noise disturbances. Your comments will be shared with our team to improve future stays.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewLocation for shopping at west Edmonton Mall
Parking
Thank you for sharing your feedback. While we’re happy to hear you appreciated our convenient location for shopping at West Edmonton Mall, we’re sorry to learn you felt the value did not meet your expectations. Your comments are important to us and will be shared with our management team for review.
Thank you for sharing your feedback. While we’re happy to hear you appreciated our convenient location for shopping at West Edmonton Mall, we’re sorry to learn you felt the value did not meet your expectations. Your comments are important t… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThey had a problem with their computer system so that our room keys didn’t work and they solve the problem tight away
Nothing
Thank you for your feedback! We apologize for the inconvenience caused by the computer system issue with your room keys, but we’re glad our team was able to resolve it right away. We appreciate your understanding and look forward to welcoming you again.
Thank you for your feedback! We apologize for the inconvenience caused by the computer system issue with your room keys, but we’re glad our team was able to resolve it right away. We appreciate your understanding and look forward to welcomi… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewI became sick and was able to just stay in the room, whereas I didn't have to drive anywhere and the kids got to come and go as they please
We had a small technical difficulty with the elevator but that was the only problem for us
Thank you for sharing your experience! We’re pleased to know our location made it easier for you to relax while the kids enjoyed their time. We apologize for the small elevator issue and appreciate your patience. We’re glad the rest of your stay went smoothly.
Thank you for sharing your experience! We’re pleased to know our location made it easier for you to relax while the kids enjoyed their time. We apologize for the small elevator issue and appreciate your patience. We’re glad the rest of your… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat location!!!
Nothing
Thank you for sharing your feedback with us. Our location is one of the best reasons why guest book with us. The Fantasyland Hotel has indoor access to the West Edmonton Mall, which makes it very convenient for our guest to shop over 800 stores, dine at various restaurants and food court that offer different delicacies, as well as enjoy the indoor attractions that the mall has to offer such the World Waterpark, the Galaxyland, Professor Wem’s Mini Golf and many more. We are happy that you enjoyed your stay with us, and we hope to see you again soon
Thank you for sharing your feedback with us. Our location is one of the best reasons why guest book with us. The Fantasyland Hotel has indoor access to the West Edmonton Mall, which makes it very convenient for our guest to shop over 800 st… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe valet Rom was amazing always smiling, always asking if we needed anything always made sure we were happy
App needs work Better TV channels easier system to use.
Thank you for your kind words! We're glad to hear the valet team made your stay more enjoyable. We also appreciate your feedback about the app and TV system and will share it with the appropriate team for improvement.
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewBed is very comfortable
Room temperature control is not accurate. Set at 20c, it became very warm.
Thank you for your feedback! We're happy to hear you found the bed very comfortable. We apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing Fantasyland Hotel and we hope to have the chance to welcome you back in the future.
Thank you for your feedback! We're happy to hear you found the bed very comfortable. We apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and un… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified review