Reviews of Fairmont Chateau Whistler 5 stars
4599 Chateau Boulevard, V0N 1B4 Whistler, Canada
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Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewEpitome of Fairmont quality and service!
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe accommodation was very clean and the staff were friendly, which I really appreciated. The facilities were also very satisfying.
However, considering the price, the soundproofing was almost nonexistent. I kept waking up throughout the night because of the noise. I’m not sure if it was due to the room location or the neighboring guests, but the sound from the next room and the hallway was extremely loud.
Thank you for sharing a review of your recent getaway to Fairmont Chateau Whistler. We appreciate you sharing your feedback with our team, both positive and constructive. Please know that we will share your feedback with our Director of Rooms for further internal review and discussion. We hope to welcome you back soon for another mountain getaway!
Thank you for sharing a review of your recent getaway to Fairmont Chateau Whistler. We appreciate you sharing your feedback with our team, both positive and constructive. Please know that we will share your feedback with our Director of Roo… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewFacility, location , pool and hot tub and rooms
Service ( late check in , suitcase delivery and missing bathrobes which we never received after 2 times reaching out
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe pool was not clean, and there were only two bathrooms at the pool area — one of which was out of order. There was also no soap available in the pool bathrooms. We had to wait about 45 minutes to receive our luggage. The telephone in our room was not working, there were not enough bathrobes, and no drinking water was provided in the room, so we had to call for each of these items. Compared to other Fairmonts, I would rate this stay a 6 out of 10.
Thank you for sharing your feedback regarding your recent stay with us. We understand how important these aspects are for our guests' comfort and satisfaction. If you could please reach out to our team at cwr.mod@fairmont.com we would love the opportunity to discuss your experience further. We hope to have the opportunity to welcome you back for an improved experience in the future.
Thank you for sharing your feedback regarding your recent stay with us. We understand how important these aspects are for our guests' comfort and satisfaction. If you could please reach out to our team at cwr.mod@fairmont.com we would l… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewBeautiful room with a great view of the mountain. Lovely and friendly staff. Very clean throughout the hotel and in the room. Great pool and health facilities.
Check in line up was long and took quite a while.
Thank you for your kind words about our beautiful accommodations and attentive staff. We appreciate your feedback regarding the check-in process and will consider it as we strive to enhance our guest experience.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewIt was fine although a little dated and worn. The location is great.
Too expensive for what you get, spend a few more dollars and stay at the Four Seasons next door
Thank you for your feedback. We appreciate your comments regarding our location. We continuously strive to provide value and ensure a comfortable experience for our guests. Your insights will be taken into consideration as we work on enhancing our offerings.
Thank you for your feedback. We appreciate your comments regarding our location. We continuously strive to provide value and ensure a comfortable experience for our guests. Your insights will be taken into consideration as we work on enhanc… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe lounge was very nice as a Gold member
There wasn’t any shower caps in the bathroom
Thank you for your kind words regarding the lounge experience as a Gold member. We appreciate your feedback regarding the amenities in your bathroom, a shower cap is our standard offering. We will share your review with our housekeeping team.
Thank you for your kind words regarding the lounge experience as a Gold member. We appreciate your feedback regarding the amenities in your bathroom, a shower cap is our standard offering. We will share your review with our housekeeping tea… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewOleksander works in reception is very helpful and make our stay pleasant and memorable
Hospitality beauty of hotel
Thank you for your kind words regarding Oleksandra and our hospitality. We are delighted to hear that your stay was pleasant and memorable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewAmazing views, access to gondolas, and only a short walk into the village where there are many beautiful gift shops and walks. The food was delicious, particularly breakfast and dinner. Beautiful wildlife and very natural. the staff were lovely and accepting to dietary requirements. I am sure to come again.
Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us, from the stunning views to the accessibility of the mountains and village. Our culinary team takes great pride in accommodating dietary needs, and it is heartening to know that you appreciated their efforts. We look forward to welcoming you back for another memorable visit.
Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us, from the stunning views to the accessibility of the mountains and village. Our culinary team takes great pride in accommodating diet… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLocation. Atmosphere.
Nothing
Thank you for your kind feedback! We are delighted to hear you enjoyed your stay, particularly the location and atmosphere of our hotel. We look forward to welcoming you back in the future.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewIt had lots of good services, pool, restaurants and was close to the village. The bed was very comfortable and the room was a great size, as well as lots of storage. The hotel was very accessible. We had two separate bookings and the lady behind the counter was very helpful in aligning it so we could keep the same room. We really appreciated this.
A lot of interruptions in the room by hotel staff. They seem to come to the room at least three times a day if you don’t have the do not disturb sign up. The hotel is getting a bit dated. There’s also silly charges like a “resort experience” fee (not optional) and food service can be quite slow. The breakfast was rather bad, most things were stale or lukewarm and for $50 a person you’d expect better. These are things I do consider picky, but when you’re paying this kind of money up front for a hotel room you do expect these things to be spot on.