Check in line up was long and took quite a while.

Beautiful room with a great view of the mountain. Lovely and friendly staff. Very clean throughout the hotel and in the room. Great pool and health facilities.

Stayed in August 2025

Too expensive for what you get, spend a few more dollars and stay at the Four Seasons next door

It was fine although a little dated and worn. The location is great.

Stayed in August 2025

There wasn’t any shower caps in the bathroom

The lounge was very nice as a Gold member

Stayed in August 2025

Hospitality beauty of hotel

Oleksander works in reception is very helpful and make our stay pleasant and memorable

Stayed in August 2025

Amazing views, access to gondolas, and only a short walk into the village where there are many beautiful gift shops and walks. The food was delicious, particularly breakfast and dinner. Beautiful wildlife and very natural. the staff were lovely and accepting to dietary requirements. I am sure to come again.

Stayed in July 2025

Nothing

Location. Atmosphere.

Stayed in July 2025

A lot of interruptions in the room by hotel staff. They seem to come to the room at least three times a day if you don’t have the do not disturb sign up. The hotel is getting a bit dated. There’s also silly charges like a “resort experience” fee (not optional) and food service can be quite slow. The breakfast was rather bad, most things were stale or lukewarm and for $50 a person you’d expect better. These are things I do consider picky, but when you’re paying this kind of money up front for a hotel room you do expect these things to be spot on.

It had lots of good services, pool, restaurants and was close to the village. The bed was very comfortable and the room was a great size, as well as lots of storage. The hotel was very accessible. We had two separate bookings and the lady behind the counter was very helpful in aligning it so we could keep the same room. We really appreciated this.

Stayed in July 2025

Gold lounge could have had a better range of food

Everything. We will be back again and again

Stayed in July 2025

Had the best time at the fairmont chateau whistler! The staff was amazing and made our stay truly feel so special.

Stayed in July 2025

None

None

Stayed in July 2025

Nothing.

Everything. Beautiful hotel in stunning location with excellent service.

Stayed in July 2025

Prices of liquor (tequila, whiskey) are very high.

Very friendly and helpful staff, we had a wonderful time!

Stayed in July 2025

Nothing

Our room looked directly to the snow capped mountains. It was an excellent view.

Stayed in July 2025

The property was a little old and needed a face lift

The location was great , service was great

Stayed in June 2025

Our view of the roof-and there was a broken glass outside of our window? Which also made us worry that it was not secure .

Loved everything about the staff - but we got “upgraded” on arrival , without being asked. I had picked an alpine suite with superior view - said recently renovated and high floor superior view… our room may have been bigger? But it was just us - and I purposefully stayed with my 3rd party booking , booking.com because though FAIRMONT offered huge discount rates this summer? That reserved room was not available. Our low floor , lovely though it was room, showed mostly the mini golf and the roof and we kept our curtains closed because of it. Very disappointed for the full price money we paid booking.com

Stayed in June 2025

The shuttle’s are the best

Stayed in June 2025

All good!

Stayed in June 2025

Weather....it rained :)

Room and view is excellent, and close to facilities. Breakfast in the Wildflower is one of the best. Walking distance from upper village to lower village is 10mins and very convenient.

Stayed in May 2025

For a 5 star hotel and what we paid I was disappointed with a few things. The sheets were dreadful - so thin and came off both beds as soon as you got into bed. The bed itself was comfortable but the sheets were terrible. There are dogs everywhere - staying in rooms. It’s a North American thing but it was strange in this stunning 5 star hotel to have dogs everywhere. The pool Is not that big and it was absolutely packed. You couldn’t even see the hot tubs - people everywhere. I watched my sons in the pool for 30 mins and not one staff member cleaned the plastic glasses etc all Around the pool. It was filthy. The pool was so loud with music and didn’t stop until 11pm. We were on the 6th floor and it kept us up. I personally think it is a completely overrated hotel and we would not stay there again for that price.

It’s a lovely hotel within a lovely backdrop of Whistler. I liked the location - and there was a free shuttle every 15 mins into the village or it was an easy 5-10 minute walk. The belt staff were Great and efficient and the man who checked us in was excellent.

Stayed in May 2025

Staying at the Fairmont Chateau Whistler was an unparalleled experience. The staff went above and beyond to ensure my comfort and satisfaction. They even coordinated the delivery of a special collectible teddy bear 🥹 I wanted from their Whistler location to the Fairmont Vancouver, making my stay truly memorable. The level of care and attention to detail was exceptional, and every interaction with the staff was warm and professional. This is by far the best hotel experience I’ve ever had, and I can’t recommend it highly enough.♥️

Stayed in May 2025

I could here the noise form the other rooms late at night (after 10pm there was a lot of loud talk and laughter and music )

The decor was lovely and it was very clean . The staff were professional and friendly

Stayed in May 2025

Location

Stayed in May 2025

Not a thing

Resort was fantastic, staff were super friendly and helpful, location was superb

Stayed in May 2025

Excellent room and views. Attentive staff. Beautiful location and facilities.

Stayed in April 2025