Reviews of Royal Hotel West Edmonton, Trademark Collection by Wyndham 3 stars
10010 178 Street, T5S 1T3 Edmonton, Canada
Loading
Guests also reviewed these properties:
České Budějovice, Czech Republic
Weston-super-Mare, United Kingdom
Seingbouse, France
Florence, Italy
Yepes, Spain
Perloja, Lithuania
Rust, Germany
Split, Croatia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewWe love the comfort of the room, we love the breakfast and we love the lounge
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewNothing
I stayed here for the weekend and was extremely disappointed. • Room & Cleanliness: The room and mattress had a strange odor, and the furniture was dusty. The bathroom was tiny—only one person could fit at a time—and there were hairs on the shower wall and curtain, which was disgusting. • Noise & Comfort: The walls that were advertised as “stone” were actually cinder blocks. You could hear people outside constantly unless the loud AC was on to drown out the noise. • Breakfast: The “amazing breakfast buffet” mentioned in reviews was very sad—only one fruit, one type of egg, one protein, and pancakes. No pastries, muffins, or cereal. Quality was poor, and the restaurant walls were sticky with what I hope was syrup. • Customer Service & Maintenance: Some of the staff were indifferent. I reported a sticky spill in the elevator, and four hours later when I checked out, it was still there. I didn’t expect a luxury experience, but basic cleanliness is not too much to ask. I will not be returning
Reviewed: 2 September 2025 · Stayed in June 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewCleanliness... all the staff is very kind and good and the location is good
Wifi very slow esp if your room is at the 3rd flr. Very weak
Thanks for the rating and your comments
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewIt is great place to stay with my pets easy access to outside
Good location
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback. I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback. I did share your comments with our team, who were encouraged… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewVery clean, nice full breakfast
No microwave in room
Thanks Gail for the rating its greatly appreciated. Please note that we have microwaves available upon request
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewClose to everything I wanted to do
Check in
Thanks for the rating and your comments, they are greatly appreciated!
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewGood location for the places we were going to. Complimentary breakfast was great. Staff were friendly Had wet carpet by ac so were switched to a better room
Guests were smoking close to the front doors, not there 5 metres away. Discussing Don’t make the beds everyday or towels. Never checked if there was toilet paper
Thank you for your feedback. I do apologize on the housekeeping oversight. It is certainly not typical of guests to experience such issues while staying with us. We strive to provide the best customer experience possible to all our guests and I am sorry we failed to meet this expectation. I am confident you will see a marked improvement on your next stay with us.
Thank you for your feedback. I do apologize on the housekeeping oversight. It is certainly not typical of guests to experience such issues while staying with us. We strive to provide the best customer experience possible to all our guests a… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe breakfast is good, staff is nice
The gym facility could be better
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback. I will be sharing your survey with my team, who I am certain will be encouraged by the scores. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback. I will be sharing your survey with my team, who I am certain… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewFriendly staff. Quiet room.
Very basic amenities. Low choices of breakfast.
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback. I will be sharing your survey with my team, who I am certain will be encouraged by the scores. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback. I will be sharing your survey with my team, who I am certain… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe location is easy to navigated as it is situated in corner. The room is clean and cosy with amenities available for your consumption. Having a breakfast buffet. For some reason, the door card did not work couple of times but this was amended quickly in the reception. The staff are also on time with their room service.
The hotel only provided 1 towel per guest which the size is bit smaller, they will provide you with additional towel once you asked them. Also, there is no microwave in the room.
Thanks Faye for the rating and your comments. I am glad that our housekeeping team was able to provide you and your family with the extra towels. Microwaves are also available upon request - just ask at time of booking or when you check in
Thanks Faye for the rating and your comments. I am glad that our housekeeping team was able to provide you and your family with the extra towels. Microwaves are also available upon request - just ask at time of booking or when you check … Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified review