The front desk and the breakfast.

The view of the falls was excellent. The room was perfect. The breakfast was terrible,same thing every day,there was no cooked to order as advertised by your web site. Better buffet at comfort suites! Most of the front desk needs further training. When asked about Niagara Falls international airport, one told me there was no airport in Niagara Falls. While there the only intelligent information was consistently given by kitch the Bell Capton.

Stayed in August 2025

Breakfast

Location and view

Stayed in August 2025

Price

Location

Stayed in August 2025

The hotel didn’t feel luxury at all, they tried to upsell you as soon as you arrived. The hotel is massive and yet only had one elevator for the floor we were on which serviced about 15 floors so you waited ages for it to come every time. The lobby is chaotic and so is breakfast!

The view from our room was great. You also got a free drinks voucher and snacks too.

Stayed in August 2025

I booked two rooms and requested for close rooms as I have kids but staff said they could not find another bookings though I booked with one single booking. They gave me two rooms in different floors and I had to buy upgraded rooms to stay close and paid over 500 USD plus taxes to stay close. Very unprofessional.

Location and comfort

Stayed in August 2025

Parking was far from hotel but expensive.

Rooms were expensive. Breakfast was good.

Stayed in August 2025

The fridge was not cold, we had a technician came to adjust the temperature but it was still not cold the next night. We pay the upgrade to the high floor. We change credit card to pay the full balance on the day, could someone please confirm my initial deposit has been return to my card? I would really appreciate it - Thank you - Henri -

Loved it there.

Stayed in August 2025

The view

Enough space

Stayed in August 2025

The breakfast was terrible. Super crowded, disorganized. The good itself was really bad and low quality. And you are asked to put away the dishes and put the uneaten rests in the trash yourself. Really not what you’d expect from Embassy Suites

Stayed in August 2025

The breakfast was horrible! Over crowded! We had to have breakfast in one of the conference venues downstairs. They didnt even have cream cheese for breakfast!!! It was my grandma’s 90th birthday and considering the price, we really didnt get what we were expected

The staff were amazing. They could upgraded our room for a fee.

Stayed in July 2025

For the price i expect more in the room than just 6 beds. I was told 4 beds and a living room, when I was asked to upgrade. Did not want to waste time at the front desk more than i had too.

Location

Stayed in August 2025

the breakfast was horrible

Fantastic view with clean and comfortable bed.

Stayed in July 2025

The breakfast item was minimal. Instead of pork sausages, chicken or beef sausages would be better options for all religious clients.

Everything was perfect and excellent. Enjoyed the locations and the view. The staff were so helpful and amicable. I would love to recommend my friends to book this hotel if possible. I loved every facility that I had and expected.

Stayed in August 2025

The price was pretty high for an outdated room.

The view and convenience.

Stayed in July 2025

The breakfast served was pathetic as if it was given free of cost. In other Hiltons and other hotels the breakfast is always well organized and all items are there for the guests to eat and enjoy. Here it was all served in bulk with paper cups and eggs served to general public and no fried eggs with jam, bacon or any other meats were surely missing. Please improve upon this

Overall the stay at the Hilton was good but not as we had expected to be great like all Hilton hotels we stay around the globe.

Stayed in August 2025

Elevators too crowded all the time. The breakfast is pretty average and bellow expectations for a so expensive place.

Superb location near the falls. Staff is very helpful and kind.

Stayed in August 2025

1) Given its location the hotel can give at least a one time round-trip pass for the Falls Incline Railway as a complementary gift to the guests. 2) Parking related info were very minimal on the website. Offsite parking location wasn't disclosed for unknown reasons. People need this info to plan their visits and make their parking choices! 3) Parking charges are very high (onsite) 4) No snacks or drinks provided in the unit, fridge was empty! Not even a bottle of water!! 5) Bath tub wasn't draining well. 6) Breakfast non-veg meal options aren't enough. Also breakfast time needs to be extended at least until 10am. 7) Intercom to the Front Desk wasn't working.

Great location and view!!

Stayed in August 2025

Rate per night is high and not even water in the room. Pressured to upgrade by telling guests that their current room has a bad view of the falls and the fireworks. Upgrade rate was explained to be for the whole stay, turned out it was per night. The confusion between US$ and CA$ made me not realize this right away. Tried to charge us for internet while free wifi was advertised. After making a remark about it we got the passcode. Breakfast experience was negative. You have to put an alarm and come downstairs at 6.30 am to avoid the long lines. I was here in 2018 and nothing changed regarding this matter as back then there were also long lines in the morning. Happy Hour was not worth it. Parking was very expensive.

Location, room was big (but outdated), amazing views.

Stayed in August 2025

Expensive parking

Location

Stayed in August 2025

Room was so simple for the price you pay - other hotels not as “luxury” have more features . The room needs some colour. The king bed was not a true king - definitely smaller!

Good location

Stayed in June 2025

Breakfast feels like a school dorm line up. Very poor quality of food and choices. Our bathroom plug was broken, maintenance had to come out. Our aircon didnt work for 2 days, maintenance also had to come out twice. There was hair all over the bathroom on check in.

View is fantastic.

Stayed in August 2025

Very slow elevators, room was small because it was divided in two with a sleeoing and sitting area. They should have been reversed. . Very oushy parking/ drive up attendant, very expensive additional parking fees.

Check in was easy. Dreindly door men.

Stayed in August 2025

Waiting for the elevator

Stayed in August 2025

When we arrive there, we upgraded our room and I was told I would get a certain view of both the American and the Canadian side and a PERFECT view of the fireworks. When we got up to the room, we realized it was just the Canadian side so we were sold something completely wrong from what the staff told us we were upgrading to. We then ate on property because we wanted to see the fireworks from our room as we were told. It was the perfect view. Only to get a view of the fireworks and a reflection of the hotel next to us. We ended up missing fireworks both days because of this, even after paying for the Upgrade. I felt very misled, considering the cost difference. Both of my boys heard him give us the explanation on the room and was the reason why we upgraded to it. He attempted to make it right, but we had to pack up our room after already unpacking it and then they were going to transfer all of our stuff the next day to go to said room. They attempted to make it right by camping our valet, but we still missed the one thing the boys were excited about at night time which was the fireworks. However, the staff by the elevators and during breakfast were phenomenal. They were the best part of our stay.

Very clean and loved the location

Stayed in July 2025