Reviews of Embassy Suites by Hilton Niagara Falls/ Fallsview 4 stars

Front desk staff was very rude in answering question

The veiws were amazing and the location was amazing.

The price was so high, price is different for parking than what was mentioned on booking website and the room view i booked was not the view I got. So I had to pay even more when I checked in for the room I was already paying a lot for.

The location. It was close to the falls and many other attractions.

The way my group and I were treated considering this to be a 5 star hotel is totally unacceptable

Of course. Here's your message translated and professionally written in English: --- **To the Management of Embassy Suites by Hilton,** Greetings, I am writing to express my deep disappointment with my most recent stay at your hotel, which, unfortunately, will be my last after several previous visits that I had once appreciated. Upon my arrival for check-in, I was received by a staff member named *Akshay*, whose behavior was extremely unprofessional and disrespectful. When I asked to speak to the manager due to his unacceptable attitude, he falsely claimed to be the manager and refused to proceed with my check-in. I then asked to cancel my reservation, but he refused that as well, in a manner that I felt was both discriminatory and completely lacking in professionalism. Eventually, after insisting to speak with someone from the actual management team, a few staff members stepped in and tried to calm the situation. I was finally checked in within two minutes, but the unwelcome attitude and unprofessional conduct from that employee left a lasting negative impression. It felt as though I was staying at the hotel without being a paying guest, which was both insulting and disappointing. It is unfortunate to see such a noticeable decline in the quality of service at a hotel under the Hilton brand—a name that usually reflects high standards and guest satisfaction. I sincerely hope this complaint reaches someone in a position of responsibility and that appropriate actions will be taken to ensure such experiences are not repeated for future guests. Sincerely, Hayder Alshareefi

Of course. Here's your message translated and professionally written in English: --- **To the Management of Embassy Suites by Hilton,** Greetings, I am writing to express my deep disappointment with my most recent stay at your hotel, which, unfortunately, will be my last after several previous visits that I had once appreciated. Upon my arrival for check-in, I was received by a staff member named *Akshay*, whose behavior was extremely unprofessional and disrespectful. When I asked to speak to the manager due to his unacceptable attitude, he falsely claimed to be the manager and refused to proceed with my check-in. I then asked to cancel my reservation, but he refused that as well, in a manner that I felt was both discriminatory and completely lacking in professionalism. Eventually, after insisting to speak with someone from the actual management team, a few staff members stepped in and tried to calm the situation. I was finally checked in within two minutes, but the unwelcome attitude and unprofessional conduct from that employee left a lasting negative impression. It felt as though I was staying at the hotel without being a paying guest, which was both insulting and disappointing. It is unfortunate to see such a noticeable decline in the quality of service at a hotel under the Hilton brand—a name that usually reflects high standards and guest satisfaction. I sincerely hope this complaint reaches someone in a position of responsibility and that appropriate actions will be taken to ensure such experiences are not repeated for future guests. Sincerely, Hayder Alshareefi

Location

Worst 4 star hotel i’ve ever been to. The staff is impolite, crazy cues and lines for breakfast. Room was dirty, food was bad. Not advised, save your money and book someplace else

Views

Staff want it to sell sell sell, even if your reservation includes the best view they will convince you didn’t have the right view just with the only purpose to add more charges and “upgrade” your room

The cleanliness

Elevator took too long😏

Location and view

Breakfast

Location

Price

room

veiw

The view from our room was great. You also got a free drinks voucher and snacks too.

The hotel didn’t feel luxury at all, they tried to upsell you as soon as you arrived. The hotel is massive and yet only had one elevator for the floor we were on which serviced about 15 floors so you waited ages for it to come every time. The lobby is chaotic and so is breakfast!

Location and valet parking staff kind and helpful

The relentless idea of upgrading me no matter how, people in reception is abrasive and rude.

Room and view

Unfriendly staff, cleanliness

Everything except the breakfast

Breakfast