Elevator was a little slow at times We were on the top floor and I think the HVAC system needed servicing or something because there was a rattling noise off and on throughout the night that was loud.

Overall a good stay! We were in town for a music festival and this location was walking distance. Spacious suite that felt like our own little apartment on the top floor. Enjoyed the coffee maker and mini kitchen amenities. Nice attentive staff Great Shower, Nice bathtub Separate bedroom with a door was nice in our suite.

Stayed in September 2025

Good location, friendly staff

Stayed in September 2025

Room right next to ice machine. Fire alarm went off at 11:30pm, had to evacuate

Location was good, staff friendly

Stayed in August 2025

City centre has a number of homeless people that make the general area somewhat uncomfortable. Bed quality was not outstanding.

City centre location with walking access to many tourist attractions and excellent restaurants.

Stayed in August 2025

No exhaust fan in bathroom.

Everything was nice and clean and tidy.

Stayed in August 2025

Beds getting a bit soft

Nice hotel easy parking nice bathtub and bedding

Stayed in August 2025

Bathtub and shower need safety bars. The tub is very deep and unsafe to enter and exit.

Stayed in August 2025

Set more in the business area.

Nice room and restaurant.

Stayed in July 2025

We walked around downtown Edmonton all day and where looking forward to sitting in the lounge and having a nice drink before going up to our room for the evening, however, the drinks we received were well below our expectations and our previous experiences elsewhere. The Margarita we ordered was rimmed with sugar instead of the traditional salt, a nasty surprise! The Moscow Mule that we received was flat, watered down, and overly sweet. In fact, we did not even finish our drinks, we left very disappointed.

The breakfast in the morning was very good with a variety of items. Price was not included with the room, but if you ask, the front desk will give you a discount on the regular price when you check in.

Stayed in July 2025

Tv remote only had a set volume on it, and sometimes we could hear next doors conversations clearly through the walls.

The Matrix hotel was wonderful for the both of us, and we stayed for a whole week! Spacious rooms and comfortable to sleep in, with a great location for us both to travel in and out of town. We had breakfast on two occasions and it was fresh and delicious. Coffee, hot eggs and bacon as well as lots pastries, yoghurt and more. Staff were always helpful and I would recommend staying here.

Stayed in July 2025

Parking was confusing. Definitely park up front by the doors before check in so you can get informed on all the spots available.

Great location close to many restaurants and big venues such as concerts. Easily accessible from main road. Breakfast was very good and the times offered were great.

Stayed in July 2025

The price was a little high, and as I was leaving, I was waiting for a table out front and had to wait for a while till the cab got there due to some complications and we were hastled by security staff and told to leave the area except we couldn’tve gone anywhere due to all our luggage. Also, there was very little ability to find a convenient or comfortable and accessible place outside the hotel for people who smoke cigarettes and there was not really any alternative options as there was no balcony in our room and I’m assuming there wasn’t any another rooms with desk either Assuming that it is the same deal with all the other rooms.. so the only choice really is to smoke out side the hotel, I was also told by security staff to not sit where I was sitting to have a cigarette so I end up walking all the way across the street to where the picnic tables were in this little park, which was at least pretty cute anyways, but wish there was more space closer to the hotel. Also… i never did eat a breakfast from the hotel and was unsure if there was even a continental breakfast or not as there were no signs when it opened or closed. And I wanted to mention that they should have instructions on how to use the coffee machine in the rooms.

The hotel, very comfy, who is located a very convenient area close to places to shop. Was right across the street from a subway, which is where we had breakfast a couple times. There was a thing of cold water in the lobby, which was nice. The hotel was beautiful from the outside. The colours were vibrant and had a very appealing look to it. In the bathroom, there was really shampoo conditioner, they’re also was a thing of bath salts, which is something I’ve never seen before for complimentary hotel toiletries.

Stayed in June 2025

Elevators are very slow. Thought I was stuck, but just took that lomg for the door to open.

The location is great! 1 block off Jasper Ave so walking distance and a short cab or Uber ride to whyte Ave.

Stayed in July 2025

Staff were very friendly. The gym was excellent. Quiet and the room was quite large. The bed wasn’t as comfy as I would have liked. I could feel the springs after laying on the bed for awhile even though there was a mattress topper.

Stayed in June 2025

Some of Downtown Edmonton is run down but the hotel itself is good quality.

Spacious rooms , clean and well equipped. Friendly and helpful staff, particularly receptionist Nicole. Would recommend the Matrix as a good place to stay in Downtown Edmonton.

Stayed in June 2025

Nothing

Friendly and accomodating staff, walk to eateries

Stayed in May 2025

The last time I stayed at the Matrix, parking and breakfast was included in the cost. This time I had to pay extra for parking, while the staff gave me a voucher for breakfast.

The bed was very comfortable; I slept very well.

Stayed in May 2025

Nothing

The property was close to the stadium where the NHL was. It was also close to the pubs and shopping.

Stayed in May 2025

The first night there was some people nearby that spoke quite loudly in the hallway. It woke me up and I barely slept the whole whole night. The noise came a few times. There were a few coffee pods provided. We did not use. But there was only one tea bag for both nights. Also there was only one bottled water for us to share. I wish there was a water kettle too. We ended up purchasing a traveling kettle and some bottles of water from London Drugs.

We both like the restaurant, even though we had to pay for the breakfast.

Stayed in May 2025

Located near downtown Edmonton the hotel is within reach to everything you need. The room was big and clean and the bed comfortable, just the drain of the bathtub did not work that well. Moreover, I was surprised that you actually had to pay for the breakfast, so it is a little bit expensive in my opinion. All in all I had nice stay.

Stayed in April 2025

Elevator was a bit finnicky. But I’m just being nitpicky.

Very clean, large room, big bed, let me bring my dog. Location is excellent for someone like me who prefers to walk everywhere. Parking is plentiful. Didnt get a chance to try the restaurant or bar.

Stayed in May 2025

Our pillows were very small. During the night twice there was a clanging or banging in the pipes around midnight and 3 am. Must have been some air or something in pipes. Not sure how to fix that. Have always enjoyed Matrix. Staff and place clean.

Staff were awesome on check in and check out.

Stayed in May 2025

Pillows were lumpy! And the complimentary shampoo etc were very small.

Breakfast was ok but a little expensive.

Stayed in May 2025

Bathroom toilet didn’t flush very well

Location and being able to pay with debit

Stayed in April 2025