Nothing

Great view, spacious rooms. Breakfast at the restaurant was great, and it was nice to have a Starbucks in the hotel.

Stayed in August 2025

Parking fees. And other fees. Fees fees fees. When you realize you’ve spent more then $150+ in just fees. Up at the desk all I kept hearing was. Fee here. Fee there. Fee this. Just give me my key already. Thank you.

Very clean from the moment you walk in. Staffs very nice. Complimentary warm cookies for everyone. Hallways to the rooms are clean. Clean smell throughout the hotel. Rooms are spacious and clean too.

Stayed in August 2025

Nice, immaculate, and friendly staff

Stayed in August 2025

Need smile on the face of Check in Staff.

Neat clean

Stayed in August 2025

I liked the location and clean rooms. And parking on site.

Stayed in August 2025

I think breakfast and parking should have been included in the price.

Breakfast was not included in the price, so we chose not to eat at the hotel. Location was little far from the downtown.

Stayed in August 2025

Parking price mentioned wrong price on booking.com website at hotel it’s 35$

Location

Stayed in August 2025

No

Bed, pillow, TV, swimming pool, sauna room, laundry room, ice vending machine.

Stayed in August 2025

Today, when I am writing the review, 28 days after my stay, I still have blocked amounts from my credit card. Blocking sums for potential damages or checking the card validity ism very unconvenient during intensive travel changing the hotels each night.

good and clean hotel

Stayed in July 2025

Not enough handicap spaces in front of entrance and confused where they were ( why were they near the spa area?

Nice, clean 👌

Stayed in August 2025

Nothing

Friendless of staff, free cookies, location, cleanliness

Stayed in August 2025

We picked a super busy check in time/date and had to wait a long time with a lot of impatient people, not us, and the staff seemed overwhelmed. They were all extremely friendly! I

The location to the Clifton Hills was perfect walking distance. The also utilized the spa downstairs and loved that and the fact there was Starbucks in the lobby!

Stayed in July 2025

Everything was great.

Good location, very clean, friendly staff, two pools and two hot tubs. Very beautiful hotel.

Stayed in August 2025

Some areas of the room were not cleaned properly. I liked the two queen size beds, sheets, and pillows.

I liked the complimentary cookies I received at the front desk. I liked really liked that there was on-site parking.

Stayed in August 2025

Everything was amazing

Hotel and our stay was amazing. Front desk gave warm cooking during our check in were so delicious

Stayed in August 2025

Nil

Clean, perfect location, comfortable

Stayed in July 2025

The only complaint was how incredibly low the toilet was in our room 504. We have never had this experience. Perhaps something to look into

Excellent customer service. John helped us to arrange closer parking as we had mobility issues. Front desk very kind and accommodating. This is always our go-to hotel in Niagara Falls@

Stayed in July 2025

Everything closes at around nine pm. and despite the great location, there is no way to have an actual dinner after that time. You have to call a delivery service outside the hotel. We are a family of 5 and had to sleep in two big beds, since, despite the reservation for 5 and chance to ask for 5th bed availability for free, there was no couch extra bed and we have been asked an extra fee for an additional cot. Getting into the room, we found a crib for our almost 5 years old kid! What seemed to be the reception manager hasn't been as nice and caring as the girls and questioned the reservation process

The place is great and the reception girls and concierge very nice. Awesome view on the falls and spacious room. Very nice swimming pool with hot jacuzzi as well. Starbucks bar at the entrance open till late

Stayed in July 2025

The rooms were tidy and upkept. The only thing I would say of improvement would have been the bathroom. The tub , sink, and areas surrounding could have used some more scrubbing.

The service was friendly and efficient. The rooms and the view were nice. The complimentary cookies were a nice added touch. The location of the hotel was central to other amenities and was walkable.

Stayed in July 2025

I didn't like that there was not a complimentary coffee area in the lobby.

The room was beautiful The View was beautful.

Stayed in July 2025

Parking is expensive. Close to $40 after tax for 1 night.

There's a nice view, but not fabulous. I could see the Niagara river from a corner. 10 min walk to the river n Fall, not too far. Every room has a view overlooking the Skylon n park, n river. Clean n comfortable room.

Stayed in July 2025

Car parking should be free of charge or discounted for the hotel guests. They are charging few times more than the parkings next to the hotel.

Walking distance to falls. Rooms were comfortable.

Stayed in July 2025

No slippers.

Good hotel, nice location, kind personnel

Stayed in July 2025

I like children but I couldn't enjoy the pool because of the amount of kids, teenagers, birthday parties, etc. Even at breakfast it show up a big noisy family, with lots of people for a kids birthday ! I could be an amazing stay, but overall it was very nice !

Everything was enjoyable, a very cosy and nice hotel.the staff very very friendly, amazing!

Stayed in July 2025