Cleaning staff cleaned our room but threw out several travel sized items(face products) that we were using. They also threw out the bar of soap that was provided and didn't give us a replacement. It was strange that there was a card on our night table that referenced delta branded water that was of high quality but we were given plastic bottled from a case of water. The tissue paper also had 3 tissues in it and some paper towel stuffed in the bottom to make it look full. We did have 2 adults and a child listed on our booking but were only given 2 towels.

Rented a suite, lots of space for toddler to play. Bed and pillows were comfortable. Bathroom was nice.

Stayed in July 2025

Bottled water only given on day 1. I was there for 5 nights. No extra blankets. Towels and glasses taken during cleaning and not replaced.

Food was good. No issues.

Stayed in March 2025

we stayed more than one night and the complimentary water, lotion and makeup removing wipes were not replenished daily...

quiet, clean, breakfast was fantastic

Stayed in February 2025

Super clean and quiet. The food at the restaurant was amazing. Lots of delicious options. Also loved having the option of ordering room service the night before by simply filling out a checklist. Out food arrived exactly on time in the morning. The bathroom was spacious with plenty of countertop space. The general family room was a great place for our older children to hang out and meet other tweenies.

Stayed in January 2025

We had picked th hotel for the airport shuttle but they did not have a shuttle for the early morning flight so keep that in mind if you are booking there for that reason.

It is clean and quiet. The restaurant was pretty good

Stayed in December 2024

Mattress was too hard!

Very well done!

Stayed in November 2024

Mattress was okay but not great. My back was a little sore in the morning.

Stayed in October 2024

My bed was too soft for my liking ~ comfortable and clean though. The prime rib dinner was a great price but not excellent in quality. Beef was tough and veggies were hard to cut and chew. Breakfast delivery however, oatmeal with raisins and pecans and a large starbucks cafe latte were fabulous, top notch !!

I loved the location closer to beaverlodge then most hotels, parking was a little challenging as it was a weekend and the north has lots of big trucks !!

Stayed in September 2024

nothing

the hotel was near our grand son place to visit, close to stores, walking distance it was nice .

Stayed in July 2024

The only downside we had at this location was the tv and remote did not work. Not the biggest problem, although would’ve been nice to use.

We really enjoyed the underground parking and how accessible it was using the elevator. The pool was small, but the slide was exceptional. We had many hours of fun. Also the hotel was very clean and smelt like fresh rain!

Stayed in August 2024

Room service was poor. The fist day they offered a door knocker menu where I could order my breakfast and when it was delivered they forgot my bacon. When I returned from work the first day I had to call the front desk because I was not left another. Then they did not bring my order at the set time the following morning and luckily they were able to get my order before I left for work. Again my third night no menu was left for me to place my order for the following day so I didn’t even ask for it this time. The person that brought my meals was brilliant on both days. The first day my room was cleaned beautifully but on my second day house keeping took all my towels that I had hung up and did not replace them. I had to call the front desk and ask for some to be brought up so I could shower. Also I had brought a plate from home for my breakfast and housekeeping took to be lost forever and when I told the front desk they did nothing to replace it or offer to go find it. I did say to just keep it because I seen how big of a problem it would’ve been.

The hotel was beautiful and modern and very clean.

Stayed in July 2024

Check-in staff weren't very friendly or welcoming. They should realize what a difference this makes to guests at your hotel.

We often stay here ... and came back for a birthday celebration. it's a great location altho the summer rates are quite a bit higher. The beds and bedding are sublime and its always clean. This time we didn't eat from the restaurant as we disappointed to notice that the menu had gone so mainstream 🙄.

Stayed in June 2024

We looked for a wifi password in our room but couldn't find one.

We ate at the restaurant 3 times during our stay and all 3 meals were excellent. The proximity to hwy 43 was perfect for getting in and out of town.

Stayed in June 2024

The front desk staff are pleasant but need more training

Everything

Stayed in June 2024

The noise in hallway after 10:30

The breakfast was great! The hotel was super clean even with the slushy sidewalks, staff was super friendly!

Stayed in March 2024

I was checked in improperly and over charged by an employee. I had made & cancelled a booking a few months ago, then rebooked online & paid in full the morning of February 13th. I checked in just after 6pm and was advised I needed to give a $100 deposit for incidentals on my credit card. I have her my credit card and to my surprise I later saw that she had charged $1158.50!? I called the front desk and not much help was given. The next day I received a phone call stating they released the money and now it was up to my bank to release the money back to my card. It is now the 17th and the hold is still on my credit card. I was very upset by the lack of understanding or apology for charging an extra $1000 to my credit card. Upon check out my frustrations and over charge we’re finally acknowledged by Loubna. She was kind, professional and even provided a free, breakfast buffet voucher. I would recommend better customer service training for your front end staff, as I spoke with 4 staff members and Loubna was the only one who acknowledged my problem, and apologized for the error.

Beautiful, clean, modern and spacious

Stayed in February 2024

The Mini Fridge was really loud.. I think it was on the way out.

I like the underground parking.. room is new and modern

Stayed in December 2023

The price point.

The hotel as a whole. Feels clean, safe and new. Food was very good also.

Stayed in October 2023

Everythinggggggg

Stayed in October 2023

We booked a room with a sofa bed and had no sofa bed but an exercise bike. They should have asked if we wanted that room. We would have like the sofa bed for the couch.

Very clean hotel

Stayed in September 2023

The hotel was great, our only complaint were the pillows were not good, they went completely flat.

Stayed in September 2023

Rooms in need of repair. Bathroom had water stains throughout and wall paper peeling from the walls

Location is great. Very quiet hotel. Restaurant and lounge area are very nice

Stayed in July 2023

Noisy vent/fan in my room, running even when I set the system to off position.

Steam room is great. Breakfast is ok.

Stayed in June 2023

Customer.Service was so much better during our last visit where staff were all amazingly friendly and helpful.- sadly was not the same this time around. Restaurant food was also disappointing. Didn't use the pool.or gym. Was a good stay but not great.

Great location, lovely and clean, our room was great.

Stayed in June 2023