Reviews of Courtyard by Marriott Edmonton Downtown 3 stars
One Thornton Court 99 Street and Jasper Avenue, T5J 2E7 Edmonton, Canada
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewOutdoor dining overlooking river
Dear Tracy, It's outstanding that you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Chris Short General Manager
Reviewed: 24 August 2025 · Stayed in May 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewlocation, close to Edmonton Marathon starting line
Our experience at this hotel was not just disappointing; it was genuinely disgusting. The receptionist's behavior was a masterclass in practiced lying and what appears to be targeted, racial discrimination. We arrived early and were informed that checking in before 3:00 PM would incur a fee. We understood and patiently waited. When we approached the desk again at 2:30 PM, the receptionist adamantly refused to check us in without the fee, insisting we wait until 3:00 PM sharp. In the half-hour that followed, we witnessed this same employee warmly check in several other non-Asian guests without any mention of an early check-in fee. When we confronted her at 3:00 PM about this blatant double standard, she looked us in the eye and brazenly lied, claiming they had all paid the fee. Our suspicions were confirmed when we spoke directly with another guest who had just checked in. She was shocked to hear our story and verified that she was never asked to pay any fee. Let us be perfectly clear: we were the only Asian couple in the lobby, and we were the only ones subjected to this deplorable treatment. This employee is a disturbingly skillful and habitual liar who practices discrimination as if it were hotel policy. It is absolutely shameful for this hotel to place such a prejudiced and dishonest individual on its front line. This experience was humiliating and unacceptable. Minorities Beware: You Are Not Welcome Here.
Dear Lei, I’m so sorry we disappointed you; we are proud of the diversity of both our staff and visitors, and I assure you that we value you as our Guests. Please know that I'm always at your service if you want to discuss your thoughts in more detail. Your feedback is an important reminder of the responsibility we have to ensure every person feels valued and respected. We thank you for sharing your thoughts, and I hope to speak with you soon. Sincerely, Chris Short General Manager
Dear Lei, I’m so sorry we disappointed you; we are proud of the diversity of both our staff and visitors, and I assure you that we value you as our Guests. Please know that I'm always at your service if you want to discuss your thoughts in… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe view was amazing and the staff goes out of there way to make you happy and enjoy your stay
The beds were horrible. Felt like a low grade mattress for what you pay. Didn't sleep well
Dear Grant, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize that the bed prevented you from a restful night's sleep. We hope this will become the first of many visits. Best, Dounia Acimovic General Manager
Dear Grant, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize that the bed prevented you from a restful night… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewNothing
I hated it all
Dear Thomas, We want to provide every guest a pleasant stay, so we're sorry we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Dounia Acimovic General Manager
Dear Thomas, We want to provide every guest a pleasant stay, so we're sorry we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for stay… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewThere was no pool, which seems inadequate for the price.
Dear Kristian, Thank you for choosing to stay with us. We are sorry to hear of your dissatisfaction that our property does not have a pool. We regret if there was any confusion regarding our amenities. We value your feedback and hope to welcome you again for a WOW experience. Best, Dounia Acimovic General Manager
Dear Kristian, Thank you for choosing to stay with us. We are sorry to hear of your dissatisfaction that our property does not have a pool. We regret if there was any confusion regarding our amenities. We value your feedback and hope to wel… Show more
Reviewed: 12 May 2025 · Stayed in April 2025
Verified reviewReviewed: 2 May 2025 · Stayed in March 2025
Verified reviewReviewed: 2 May 2025 · Stayed in February 2025
Verified reviewReviewed: 2 May 2025 · Stayed in March 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in March 2025
Verified reviewBeautiful building. Close to Roger’s Place so we could walk for our event.
Having to pay $35 to park outside. Booking online, and having the price increase once I arrived. These additions resulted in a very expensive stay and will be shopping around more next time.
Dear Amber, I'm glad that our location was convenient to your event. In Downtown Edmonton, as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future. Sincerely, Dounia Acimovic General Manager
Dear Amber, I'm glad that our location was convenient to your event. In Downtown Edmonton, as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separa… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewGreat location, clean, great views. Staff very helpful. Safe have to use card to get to upper floors. Parking underground heated. Great views in restaurant.
Breakfast took a long time, it’s nice to be able to order, food was ok. Buffett looked ok, but usually one for a hotel. Such a beautiful restaurant view need to improve food quality. Was not busy for a reason. Staff at bar and evening very friendly.
Dear Holly, We appreciate you taking the time to write a review. I'm pleased to learn that your stay was enjoyable. We appreciate your compliments highlighting what we are doing well and your recommendations for improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again, and we humbly request a return visit. Best, Dounia Acimovic General Manager
Dear Holly, We appreciate you taking the time to write a review. I'm pleased to learn that your stay was enjoyable. We appreciate your compliments highlighting what we are doing well and your recommendations for improvement. Your review is … Show more
Reviewed: 18 April 2025 · Stayed in March 2025
Verified reviewHuge room, very cozy and comfortable beds
Dear Krista, Thank you for this 'perfect ten' review! I’m thrilled that every aspect of your stay met the highest standard. Our team is grateful for your kind words, and we’d be excited to have you back for another flawless experience. Best, Dounia Acimovic General Manager
Dear Krista, Thank you for this 'perfect ten' review! I’m thrilled that every aspect of your stay met the highest standard. Our team is grateful for your kind words, and we’d be excited to have you back for another flawless experience. Best… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewEverything was nice and clean. Staff were very friendly.
Dear Kim, Thank you for highlighting our staff’s efforts! I’m thrilled their commitment to excellent service enhanced your time with us. Your words will mean a lot to us, and we hope to see you return for more of their exceptional care. Best, Dounia Acimovic General Manager
Dear Kim, Thank you for highlighting our staff’s efforts! I’m thrilled their commitment to excellent service enhanced your time with us. Your words will mean a lot to us, and we hope to see you return for more of their exceptional care. Be… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewLocation
Pillows were very lumpy
Dear Jessica, Our convenient location is a major benefit that separates us from our competitors. Thank you so much for being our guest and taking the time to let us know that you had a great stay overall. Your honest feedback on areas we can improve is welcomed and fosters change for future visits. We appreciate your review and hope to host you again should you return to the area. Best, Dounia Acimovic General Manager
Dear Jessica, Our convenient location is a major benefit that separates us from our competitors. Thank you so much for being our guest and taking the time to let us know that you had a great stay overall. Your honest feedback on areas we ca… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 March 2025 · Stayed in February 2025
Verified reviewBreakfast was better than 99% of breakfasts that come included with a room!! Lots of options to pick from!!
Dear Shannon, Thank you so much for taking the time to review our hotel! We are thrilled to hear that you enjoyed your stay and our delicious breakfast. We truly appreciate your support and look forward to welcoming you back in the future! Best, Dounia Acimovic General Manager
Dear Shannon, Thank you so much for taking the time to review our hotel! We are thrilled to hear that you enjoyed your stay and our delicious breakfast. We truly appreciate your support and look forward to welcoming you back in the future! … Show more
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewThe staff are nice, but the price is way far from expectations.
The policies are weird and not clear, for instance they take 200 cad as an insurance however it’s not written in the policy, and before asking about my name or reservation or anything they asked for my credit card which is really weird. Imagine before hello they asked for the credit card!!!! Without checking if I already paid or not or what is my name and it wasn’t individual act no it is the policy !!!!
Dear mohamed, Thank you for taking the time to share your review. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management, I apologize. Sincerely, Dounia Acimovic General Manager
Dear mohamed, Thank you for taking the time to share your review. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this… Show more