I’m a disabled individual with ALS so I need a shower that allows me to shower with some help. My wife and I have stayed at your hotel many times. The best of our stay has been the view of the inner harbor. Your disability rooms are all on the other side of the building.

Stayed in August 2025

Fabulous view of the very active harbour and city. The room was large, clean and the the king size bed very comfortable. Unfortunately employees were on strike, therefore the restaurants were closed, however they managed to provide a continental breakfast with coffee, fruits and muffins.

Stayed in August 2025

Nothing really. It’s a pretty great place for a family or just a getaway if I were to go back with my husband.

It was a nicely renovated property. The rooms were very nice with modern finishes. My kids got a kick out of the bidet. They have a fantastic shuttle service they offer to and from downtown for free. The driver Reid was fantastic and helpful. I suggest tipping of course- it is a service. We used it often when our kids were tired from walking as we had already rented bikes for 3 days and our kids didn’t want to bike anymore. It was also great to get to and from dinner instead of getting an Uber or Lift. The pool is heated and is both indoors and out. There is a nice area by the pool to sit and see the marina. We took the pathway upstairs along the marina - there is a large chess set my kids enjoyed & the gardens are beautiful in the summer. We were there in late July. There is a little Fisherman’s Wharf nearby with restaurants for more food options. It was a couple minute walk. It was less expensive than the hotel food and there are cute floating homes. There is also ice cream.

Stayed in August 2025

There was a strike going on and no housekeeping for 3 nights but the hotel made up with free light continental breakfast in the morning and also drinks and snacks for everyone available in the afternoon.

Loved the location. Downtown and Fisherman's Warf is walkable. It has nice walkways along the ocean with wonderful views. The manager amd staff was super nice. Had a great stay at the hotel

Stayed in August 2025

Given that a strike was going on, I must say that the employees who stepped into the vacant roles were wonderful. The accountant who checked us in was incredible and tired! I look forward to when both elevators are working that would certainly help with wait times. And I missed being able to eat the delicious food that your restaurant is known for. It is too bad that it was closed during out stay.

Given that a strike was going on, I must say that the employees who stepped into the vacant roles were wonderful. The accountant who checked us in was incredible and tired! I look forward to when both elevators are working that would certainly help with wait times. And I missed being able to eat the delicious food that your restaurant is known for. It is too bad that it was closed during out stay.

Stayed in August 2025

I only got to stay1 night…

Fantastic location and incredible views of the harbor.

Stayed in August 2025

A bit outdated. Lifts being renovated. Threadbare carpets.

Location and the view were great.

Stayed in August 2025

Only one elevator was working during our 2 day stay. And on our final day we couldn’t get breakfast at their restaurant because there was a strike going on. They did provide a little continental breakfast but not what we wanted.

The view was spectacular! Everything you needed was within walking distance. The water taxis have a pick up/drop off right there. You have a Whale watching tour right below. The room was beautiful and clean.

Stayed in August 2025

Everything

Stayed in August 2025

Only one elevator was inconvenient.

Stayed in August 2025

They promised a birthday gift and it never happened. The cost of the room was high.

Room overlooked the busy harbour which was fun to watch! Seaplanes, water taxis and other vessels were all on the water!

Stayed in August 2025

Elevator issues.

Great location

Stayed in August 2025

Location and comfort room.

Stayed in July 2025

View for the pricie

With our early reservations, and the price, we should have had view of the harbor, rather than the street.

Stayed in July 2025

replace fancy toilets in ensuite with standard ones and provide a decent shower. Shower not powerful enough

lovely hotel in beautiful part of Victoria, walkable to centre. Comfortable rooms with great view. Free shuttle service was excellent! highly recommend

Stayed in July 2025

The room was spacious and included a comfortable couch for sitting. We had booked a sea view, which was definitely worth it. The restaurant is highly recommended — the food was excellent and a real culinary highlight.

Stayed in June 2025

This room had a connecting door to the next room. There is no sound proofing between the 2 doors so I was able to hear the use of the microwave, cutlery being placed on the counter, walking around and conversations. Every word. The massage chair is operated by a remote. The only problem is, if the person in the next room is pointing their remote towards your chair, your chair will recline. This was resolved by turning the power off to my chair.

View was good, it was a corner room with a wrap around balcony with sliding glass doors to either side of the balcony. The view was partial to the harbour and surrounding neighbourhood. Location was excellent as it was close to everything. Air conditioning was great. Nice to have amenities in the room such as a microwave and kettle etc. Parkade was good, large enough so that you were able to easily find a space. The bathroom was large and had a Toto toilet which was great. There was also a large separate sink to rinse bathing suits in or do hand laundry in. Good flip flops provided to going to the pool. The pool area was nice and the women's locker room was clean. I like that the pool and exercise area opens at 6am.

Stayed in July 2025

need to have outside seating to enjoy views

location great- tucked just outside of touristy area to be in quiet neighborhood but still very convenient- views great

Stayed in July 2025

One of the two elevators was down for repair, not a big issue, but at prime time in the lobby, it got a bit backed up. Additionally, the trash can in the lobby was overflowing both of the days we were there. It is literally across the room from the reception desk so it should not be a problem to see that it needs attention. The restaurant was a bit pricey, but the food was great.

Fabulous view over the harbor! Bathroom toilets were high-tech and wonderful. Others have mentioned noise issues from the float planes--the planes are there but they are only active during the day and do not impact sleeping at all. Staff was friendly, drinks were nice.

Stayed in July 2025

One elevator was broken and the other was slow slow slow.

Location was fantastic, right on the harbor with a small deck which was so nice at sunset. The linens were great, the amenities were wonderful: pool, hot tub, sauna, workout room, and a giant chess ♟️ game board. Excellent customer service and quiet. Restaurant was great. Highly recommend!

Stayed in June 2025

The elevators are slow.

Fantastic view and location. Parking onsite.

Stayed in June 2025

Nothing

The location was excellent and the hotel was beautiful

Stayed in June 2025

Clean and very comfortable beds. Outstanding views of the water

Stayed in June 2025

Air Con in the room very noisy

Close proximity to Fisherman's Wharf and the little tug (ferry) to take you into town. easy walking around the area to local restaurants and sights

Stayed in June 2025