Opiniones del Coast Coal Harbour Vancouver Hotel by APA 4 estrellas

Dear Liliana, Gracias por compartir su experiencia con nosotros. Nos alegra saber que nuestra ubicación le resultó conveniente. También apreciamos mucho sus comentarios sobre la iluminación y las instalaciones; tomamos nota de ello, ya que siempre buscamos maneras de mejorar la comodidad de nuestros huéspedes. Nos alegra que en general haya disfrutado de su estancia y esperamos tener la oportunidad de darle la bienvenida nuevamente. Thank you for sharing your experience with us. We're glad to hear that you found our location convenient. We also greatly appreciate your comments about the lighting and amenities; we've taken note of them, as we're always looking for ways to improve our guests' comfort. We're glad you enjoyed your stay overall and look forward to welcoming you again. Warm regards, Nicole Hoffman Front Office Manager

Dear Liliana, Gracias por compartir su experiencia con nosotros. Nos alegra saber que nuestra ubicación le resultó conveniente. También apreciamos mucho sus comentarios sobre la iluminación y las instalaciones; tomamos nota de ello, ya que… Mostrar más

Dear Carmen, Thank you so much for your kind words! We're thrilled to hear you enjoyed our friendly team, hearty breakfast buffet, and spacious rooms. It's great to know you had a chance to take advantage of the pool and gym too—and that our location worked out perfectly for your visit. We’d love to welcome you back again soon for another great stay! Warm regards, Nicole Hoffman Front Office Manager

Dear Carmen, Thank you so much for your kind words! We're thrilled to hear you enjoyed our friendly team, hearty breakfast buffet, and spacious rooms. It's great to know you had a chance to take advantage of the pool and gym too—an… Mostrar más

Dear Juan, Thank you for your kind review and for rating your stay a 9 out of 10! We're so glad to hear you enjoyed our location and breakfast — two things we’re very proud of. It was a pleasure having you with us, and we hope to welcome you back again soon for an even more perfect experience. Warm regards, Coast Coal Harbour Vancouver Hotel Team

Dear Juan, Thank you for your kind review and for rating your stay a 9 out of 10! We're so glad to hear you enjoyed our location and breakfast — two things we’re very proud of. It was a pleasure having you with us, and we hope to welc… Mostrar más

Greetings Roberto, Thank you so much for sharing your feedback with us. We're delighted to hear that you enjoyed our location and the attention you received from our team, that truly means a lot to us. We also appreciate your honest thoughts about the absence of a free coffee service in the lobby and a common workspace. We understand how important those little comforts are, especially for guests needing a quiet spot to work or recharge. Your comments give us valuable insight as we continually look for ways to improve the experience for everyone. Please know we’re taking this on board and exploring options to better meet these needs in the future. We hope to have the opportunity to welcome you back soon, and make your next stay even more comfortable. Take care. Best, Genesis D. Duty Manager

Greetings Roberto, Thank you so much for sharing your feedback with us. We're delighted to hear that you enjoyed our location and the attention you received from our team, that truly means a lot to us. We also appreciate your honest … Mostrar más

Dear Marga, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed our location. However, we're sorry to learn that the bed size and pillows did not meet your expectations. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable stay. Best, Diana Mayled Duty Manager

Dear Marga, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed our location. However, we're sorry to learn that the bed size and pillows did not meet your expectations. We hope to have … Mostrar más

Dear Alexandra, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your room and found our staff to be friendly and welcoming. It’s always a pleasure to know that our efforts helped make your stay a positive one. We truly appreciate your feedback and look forward to welcoming you back in the future. Warm regards, Diana M Duty Manager

Dear Alexandra, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your room and found our staff to be friendly and welcoming. It’s always a pleasure to know that our efforts helped make your stay a positive o… Mostrar más

Greetings Jose Luis, Thank you very much for your detailed and thoughtful feedback following your recent stay with us. We’re thrilled to hear that you enjoyed your time on the 18th floor and that the spacious terrace, living room, bedroom, and especially the comfortable bed all contributed to a memorable stay. It’s wonderful to know the views and layout of the suite met your expectations. We also truly appreciate your constructive comment regarding the shower. While we’re glad the overall bathroom space was generous, we understand how important comfort and practicality are in every detail. Your feedback has been shared with our team as we continuously look for ways to enhance our guest experience. It was a pleasure to have you with us, and we hope to welcome you back again soon. Best, Genesis D. Duty Manager

Greetings Jose Luis, Thank you very much for your detailed and thoughtful feedback following your recent stay with us. We’re thrilled to hear that you enjoyed your time on the 18th floor and that the spacious terrace, living room, bedroo… Mostrar más

Greetings Marcia, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you appreciated our location! it's always great to know when our setting enhances our guests' experience. We also take note of your comment regarding the price-quality ratio, and we’ll continue working to ensure we deliver the best possible value for our guests in line with the standards of our city. Should your travels bring you back to Vancouver, we would be honored to welcome you again. Best, Genesis D. Duty Manager

Greetings Marcia, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you appreciated our location! it's always great to know when our setting enhances our guests'… Mostrar más

Greetings Emigdio, Thank you for taking the time to share your experience. We're glad to hear you appreciated our location near the port and downtown—it's certainly one of our most convenient features. We also appreciate your comment regarding the mattress. Your comfort is important to us, and I’ll be sure to pass your feedback along to our housekeeping and maintenance teams for review. On behalf of the entire ambassadors of Coast Coal Harbour Vancouver Hotel by APA, it was a pleasure to serve you! We hope to have the opportunity to welcome you back again soon. Best, Genesis D. Duty Manager

Greetings Emigdio, Thank you for taking the time to share your experience. We're glad to hear you appreciated our location near the port and downtown—it's certainly one of our most convenient features. We also appreciate your com… Mostrar más

Hello Fernando, Thank you for sharing your feedback! We are delighted to hear that you enjoyed our rooms, as well as the Toto bath. We also appreciate you bringing the issue with the curtains to our attention. We apologize for any inconvenience this may have caused. Our team will address this immediately to ensure it does not affect future stays. We look forward to welcoming you back to Coast Coal Harbour Hotel soon! Kind Regards, Diana M Duty Manager

Hello Fernando, Thank you for sharing your feedback! We are delighted to hear that you enjoyed our rooms, as well as the Toto bath. We also appreciate you bringing the issue with the curtains to our attention. We apologize for any inconve… Mostrar más

Hello Maria, Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. At Coast, we strive to deliver a refreshing stay each and every visit, and we are disappointed that we fell short on your time with us. We truly appreciate knowing about your experience so we can share with our team and work to continually improve. Regards, Samuel Barnes Duty Manager

Hello Maria, Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. At Coast, we strive to deliver a refreshing stay each and every visit, and we are disappointed that we fell short on your time wit… Mostrar más

Hello Arnaldo, We are disappointed to hear about your experience while you were here. I'm so sorry that this plumbing issue detracted from your stay, and that our response was not more forthcoming. I've spoken with my colleague who was on duty during the incident, and apparently nothing was reported as faulty or unusual until the time of your departure. If we had been made aware of such an issue earlier, we would have arranged for you to move rooms immediately. Again, my sincerest apologies to you for the inconvenience. If there has been some oversight or error, or if you would like to share further details regarding your stay, I encourage you reach out to us at the hotel directly. Kind regards, Samuel Barnes Duty Manager

Hello Arnaldo, We are disappointed to hear about your experience while you were here. I'm so sorry that this plumbing issue detracted from your stay, and that our response was not more forthcoming. I've spoken with my colleague who … Mostrar más

Hello Liliana, Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon. Regards, Samuel Barnes Duty Manager

Hello Liliana, Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. We are so glad to hear you enjoyed your time with us! We truly appreciate your feedback and we hope to see you again soon. Regar… Mostrar más

Dear Sotelo, Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. At Coast, we strive to deliver a refreshing stay each and every visit, and we are disappointed that we fell short on your time with us. If you would like to share more details about your experience with us, please reach out directly to the hotel and ask to speak with a manager. In the meantime, we truly appreciate knowing about your experience so we can share with our team and work to continually improve. Regards, Rayan A Duty Manager

Dear Sotelo, Thank you for sharing your experience about your stay at the Coast Coal Harbour Vancouver Hotel. At Coast, we strive to deliver a refreshing stay each and every visit, and we are disappointed that we fell short on your time wi… Mostrar más

Dear Helmut, Thank you for taking the time to share your feedback with us. We've reviewed your reservation details, and it appears that you booked a pre-paid reservation, and our Booking.com policy stipulates that the credit card provided will be automatically charged for the reservation. We apologize if this policy caused any inconvenience. If the individual who was supposed to pay for this room, reaches out and provides a credit card authorization to charge their card for this reservation, we will gladly refund you once we have received payment from them. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. Regards, Rayan A Duty Manager

Dear Helmut, Thank you for taking the time to share your feedback with us. We've reviewed your reservation details, and it appears that you booked a pre-paid reservation, and our Booking.com policy stipulates that the credit card pr… Mostrar más

Dear John, We are very concerned by your statement regarding the issue in our restaurant during your stay with us and we take these situations very seriously. I am sorry that you found our teammates were not accommodate and that we were not able to provide a service in the restaurant. Please rest assured that we have taken immediate action and necessary training will be taken place. I understand that we may not always get it right, but I can assure you that when we do make a mistake, we make every effort to correct it during our guests' stay so that they leave us happy and relaxed. Please get in touch with us so we can help you feel better about your stay with us. We look forward an opportunity to welcoming you back again in the future. With warm regards, Yolanda Siu Duty Manager

Dear John, We are very concerned by your statement regarding the issue in our restaurant during your stay with us and we take these situations very seriously. I am sorry that you found our teammates were not accommodate and that we were n… Mostrar más