Reviews of Hotel Chez Swann 4 stars
1444 Drummond, H3G 1V9 Montréal, Canada
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation. Friendly staff.
The room had an untidy, beaten sink that was leaking. There was tea, but there was no teapot. There was no water to drink. There were no napkins. There was also no cleaning during the stay.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe location is great! Friendly staff. The room was spacious and the bed was comfortable.
The only thing I didnt like was the shampoo and balsam provided in the shower. It made my hair really sticky, and it felt awful afterwards. Bring your own soap!
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLuxurious bathroom, incredible bed, great design, gorgeous skylight (with a diffusing curtain) let me wake up to the sun.
There isn't actually a fitness room, despite it being listed.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat location and atmosphere. Staff was very polite and went above and beyond to make our stay a memorable one..
Price was a bit steep but what isn’t these days
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGreat location and decor, comfortable bed
Room was dirty - hair balls left in the shower and some crumbs. AC didn’t work in the first room and they upgraded me which I appreciated
Dear Talia ! Thank you for sharing your review! We are glad you enjoyed location of hotel and liked our decor. Please accept our sincere apologies for your disappointment with AC in the first room.We are extremely concerned to read your comments about your experience. We do encourage our guests to let us know right away if there is an issue this way we can rectify the situation without delay like we did in your case. It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. We have shared your observations with our team and apologize for inconveniences! We hope that your next stay at the Hotel Chez Swann will exceed your expectations! Best regards, Reception.
Dear Talia ! Thank you for sharing your review! We are glad you enjoyed location of hotel and liked our decor. Please accept our sincere apologies for your disappointment with AC in the first room.We are extremely concerned to read you… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewNICE STAFF
LOCATION
Dear Hargovind Singh Bhasin! Thank you for sharing your high rating with us. We are glad you liked the location. We hope to have the opportunity to welcome you back! Best regards,
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewLocation was good. It was comfortable
Breakfast was not good, noise from the other room, we asked for slippers and they didn’t provide, empty refrigerator even no water in it
Dear Navid! Thank you for choosing Hotel Chez Swann for your recent accommodation in Montreal. We are glad you found our location comfortable. We are confused with your comments about slippers which are not in the list of amenities we offer. Water is available in lobby for all the guests. We hope that your next stay at the Hotel Chez Swann will exceed your expectations. Thanking you again, please accept our best regards,
Dear Navid! Thank you for choosing Hotel Chez Swann for your recent accommodation in Montreal. We are glad you found our location comfortable. We are confused with your comments about slippers which are not in the list of amenities … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewWindow on the ceiling of the room (3rd floor) that passes through daylight the entire time. Impossible to hide it and the light is directly above the bed. Very uncomfortable
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewLocation , confortable bed
Nothing , fare
Dear Monika! Thank you for taking the time to rate Hotel Chez Swann. We appreciate your rating! We look forward to welcome you back soon! Best regards, Reception team.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewLocation is excellent — right in downtown Montreal, surrounded by restaurants, bars, and shops. It’s a lively area, perfect for walking around and exploring the city.
When we arrived at the hotel, we encountered some issues. We were first taken to a nice suite, but unfortunately, the air conditioning broke down. Because of that, we had to change rooms. The front desk staff, particularly a very young man who assisted us, was extremely kind, polite, and patient. He even came up to our room and tried to fix the air conditioning himself. Once he realized it couldn’t be repaired, he immediately brought us the key to a new suite. That day was extremely hot, so we really appreciated his quick response. There is no air conditioning in the hallways, which made things uncomfortable, but the reception area smelled nice and looked clean. The biggest issue with the hotel was the breakfast. It was very poor in protein. The only sources of protein available were a single type of cheese, milk, and yogurt — no eggs, ham, or any hot dishes to go with the bread. This was disappointing. Another point to note: parking is not included and must be paid for daily.
Dear Maia! We appreciate you choosing Hotel Chez Swann during your recent visit to Montreal. It was a pleasure to welcome you! We are glad you enjoyed location of hotel! Although we have many guests enjoy complimentary continental breakfast (freshly baked pastries, muffins, cookies, cereal, yogurts, coffee, tea, fruits, juice, toasts, jam etc.) offered, we understand that it is probably not to everyone's liking. We have shared your observations with our hotel team and apologize for any inconveniences related to room change. The air conditioner was fixed. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. Should your travel brings you back to Montreal, we will be more than happy to welcome you! Best regards
Dear Maia! We appreciate you choosing Hotel Chez Swann during your recent visit to Montreal. It was a pleasure to welcome you! We are glad you enjoyed location of hotel! Although we have many guests enjoy complimentary continental breakf… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewLocation and reception personnel.
Not having a restaurant in situ and having difficulty with the AC not working well with days of unexpected heat. However they went out of their way to resolve the issue and ended changing rooms for a bigger nicer one with better AC.
Dear Mariella! Thank you so much for providing your rating! We are glad to see that we were able to reach the heights of your expectations. We're thrilled you liked location of hotel. Our staff members are especially happy to hear that their efforts have not gone unnoticed. You can find a restaurant in the same building and access it without leaving hotel. We apologize for minor inconvenience caused by air conditioner, the issue was fixed already. We are glad you enjoyed complimentary upgrade and liked the bigger room you had to move to. We are looking forward to welcoming you back Hotel Chez Swann! Warm regards,
Dear Mariella! Thank you so much for providing your rating! We are glad to see that we were able to reach the heights of your expectations. We're thrilled you liked location of hotel. Our staff members are especially happy to hear tha… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewBreakfast was adequate.more choices in cereals perhaps. The pastries were good.
Nothing really!
Dear Jean! Thank you for sharing your feedback about your stay at Hotel Chez Swann. It was our pleasure to welcome you! We are glad you liked the pastries ! Our location certainly is ideal for shopping, entertainment, sightseeing, and much more. We hope to see you back once again! Kind regards,
Dear Jean! Thank you for sharing your feedback about your stay at Hotel Chez Swann. It was our pleasure to welcome you! We are glad you liked the pastries ! Our location certainly is ideal for shopping, entertainment, sightseeing, an… Show more
Reviewed: 23 June 2025 · Stayed in May 2025
Verified reviewThe location was very convenient. The room was large and the bathroom was very modern, The staff was very courteous .
Dear Larry! Thank you for your rating! It was a pleasure to welcome you at Chez Swann! We are delighted that the hotel met all your needs and that our team was able to provide friendly service during your stay. We appreciate you being our guest and we look forward to welcoming you back again soon for another comfortable stay! Kind regards
Dear Larry! Thank you for your rating! It was a pleasure to welcome you at Chez Swann! We are delighted that the hotel met all your needs and that our team was able to provide friendly service during your stay. We appreciate you being ou… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewThe staff were exceptional, ready to make last minute changes and gracious hospitality.
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewGreat location! In the heart of downtown
Dear Kema! Thank you for taking the time to review Hotel Chez Swann! We are pleased to know that you enjoyed our central location and comfort of the rooms! It was a pleasure to welcome you! We hope to see you back soon. Kind regards,
Dear Kema! Thank you for taking the time to review Hotel Chez Swann! We are pleased to know that you enjoyed our central location and comfort of the rooms! It was a pleasure to welcome you! We hope to see you back soon. Kind reg… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewSuch an artsy, and quirky decorated hotel! We loved it! A perfect location for walking to shopping, restaurants and attractions. We were able to be picked up for our city tour from hotel. Room was spacious, very clean and we could parking next door underground.
I had trouble with coffee maker but staff was very helpful and replaced the whole unit!
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewSpecial, innovative, yet quite informal, good buzz
Noises that sometimes appear, AC ?