Reviews of Chateau Jasper 3 stars
96 Gelkie Street, T0E 1E0 Jasper, Canada
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Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewBeds were comfortable and location was easy to walk into town. Kids enjoyed the pool.
Overall feeling is quite dated from lobby through to facilities and room. Super old heater/air con in room was very noisy.
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewThe location was a 10 minute walk from central Jasper. Staff were friendly and helpful when it came to providing suggestions for local sights. Parking was ample.
The AC in our room was feckless. This was poor design as it just blew cold air behind the curtains instead of cooling the room. As well as making a racket while attempting to cool the room. The staff at reception seemed non-plussed about our feedback. Confident we will find a better hotel in Jasper for our next trip.
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewVery dated decor. Room clean.
Dear Barbara, Thank you, for your feedback. We appreciate your comments about the décor and facilities, and we'll take them into consideration for future improvements. We hope to welcome you back again soon. Kind Regards, Parv Front Desk Supervisor
Dear Barbara, Thank you, for your feedback. We appreciate your comments about the décor and facilities, and we'll take them into consideration for future improvements. We hope to welcome you back again soon. Kind Regards, Parv Front D… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe hotel was clean and in a good location.
Pool was closed for maintenance, and the hallways especially the doors seemed dated.
Dear Terri, Thank you for your review. We're glad you enjoyed our clean rooms and convenient location. We apologize for the pool closure during your stay and appreciate your feedback regarding the hallways and doors. Your comments have been noted as we work to improve our guest experience. We hope to welcome you back again soon. Kind regards, Parv Front Desk Supervisor
Dear Terri, Thank you for your review. We're glad you enjoyed our clean rooms and convenient location. We apologize for the pool closure during your stay and appreciate your feedback regarding the hallways and doors. Your comments hav… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewI loved big room, two comfortable beds, clean, a small kitchen, Also staff were very friendly and helpful
Long hallways
Dear Azar, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you enjoyed your spacious room and the comfortable beds. It’s also wonderful to know that our team’s friendliness and helpfulness made a positive impression on you. We do understand that our long hallways can be a bit of a walk, and we appreciate you mentioning it. We’re always looking for ways to improve the guest experience and will keep your comments in mind. We hope to welcome you back again soon! Warm regards, Parv Front Desk Supervisor
Dear Azar, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you enjoyed your spacious room and the comfortable beds. It’s also wonderful to know that our team’s friendliness and helpfulness made a p… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClean. Beautiful rooms. Comfortable beds. Excellent TV. Great kitchen set up. Lots of coffee.
I didn’t think the restaurant was all that good
Dear Gloria, Thank you for the excellent rating and the kind words, we're grateful to hear you've enjoyed your stay with us! We're sorry the restaurant was not up to your expectations. This will be shared to the pertinent department. Thank you once more and hopefully we will be seeing you again in the future! Warm Regards, Brenda Front Office Supervisor
Dear Gloria, Thank you for the excellent rating and the kind words, we're grateful to hear you've enjoyed your stay with us! We're sorry the restaurant was not up to your expectations. This will be shared to the pertinent depar… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe hotel is very good, with friendly staff and an excellent location. It also offers convenient underground parking. Thank you for a wonderful stay.
Dear Evgeny, We're delighted to know you've enjoyed your stay with us. Thank you for choosing our hotel and we hope to see you again in the future! Warm Regards, Brenda Front Office Supervisor
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewQuaint
Breakfast wasn’t great.
Dear Douglas, Thank you for your feedback. We're glad you found the hotel quaint and appreciate your honesty about breakfast. We’re always looking for ways to improve and will take your comments into consideration. We hope to welcome you back for a better experience next time. Kind Regards, Parv Front Desk Supervisor
Dear Douglas, Thank you for your feedback. We're glad you found the hotel quaint and appreciate your honesty about breakfast. We’re always looking for ways to improve and will take your comments into consideration. We hope to welcome y… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewBeautiful hotel. Lovely room with modern facilities and kitchenette.
We loved our stay!
Dear Claire, Thank you so much for the wonderful review! We're delighted to hear you enjoyed the room, modern amenities, and our friendly staff. It’s great to know our location made your stay even more enjoyable. We truly appreciate the recommendation and hope to welcome you back soon! Kind Regards, Parv Front Desk Supervisor
Dear Claire, Thank you so much for the wonderful review! We're delighted to hear you enjoyed the room, modern amenities, and our friendly staff. It’s great to know our location made your stay even more enjoyable. We truly appreciate th… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewClose to Jasper downtown. Room was pretty big, large window to overlook the street. Comfortable beds.
Dear Kathleen, Thank you for your kind review! We're glad you enjoyed the spacious room, comfy beds, and our convenient location near downtown Jasper. We hope to see you again on your next visit! Kind Regards, Parv Front Desk Supervisor
Dear Kathleen, Thank you for your kind review! We're glad you enjoyed the spacious room, comfy beds, and our convenient location near downtown Jasper. We hope to see you again on your next visit! Kind Regards, Parv Front Desk Supervis… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewI loved how almost every where you looked you saw mountains! Having breakfast/dinner at the Stillwater? Mountain view! Chilling in the hot tub or swimming in the pool? Mountain view! It was also so quiet and relaxing during our stay! Staff was superb! Location was so close to downtown too!
If you’re over 6”, you may have to crouch in the halls, the ceiling felt low even for my 5”2’ self, and the shower/tub was small, but aside from that A++!
Dear Morgan, Thank you for the glowing review! We're so happy to hear you enjoyed the mountain views, peaceful atmosphere, and our convenient location. It’s great to know our staff helped make your stay special. We appreciate your note about the ceiling height and bathroom size—feedback like yours helps us improve. We hope to welcome you back for another cozy mountain getaway soon! Kind Regards, Parv Front Desk Supervisor
Dear Morgan, Thank you for the glowing review! We're so happy to hear you enjoyed the mountain views, peaceful atmosphere, and our convenient location. It’s great to know our staff helped make your stay special. We appreciate your note… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewClean, comfortable, location was great. Close enough to the town centre to grab what you need but far enough away to not feel busy or crowded.
Hello Matthew, Thank you for your wonderful review! We're delighted to know you've enjoyed your stay with us. Hope to see you soon! Warm Regards, Brenda Front Office Supervisor
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewBreakfast- NA. Location - fine.
It’s all good
Dear Robert, Thank you for your feedback! We’re glad to hear everything met your expectations and that you found our location convenient. We hope to welcome you back again soon. Best regards, Parv Front Desk Supervisor
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLovely quiet and clean room. Good location - just a little walk and you’re in the town.
Nothing
Hello, We are happy to know you've enjoyed your stay with us! Thank you for sharing your generous review. Kind Regards, Brenda Front Office Supervisor
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in June 2025
Verified review