Very dated decor. Room clean.

Stayed in September 2025

Pool was closed for maintenance, and the hallways especially the doors seemed dated.

The hotel was clean and in a good location.

Stayed in August 2025

The hotel is very good, with friendly staff and an excellent location. It also offers convenient underground parking. Thank you for a wonderful stay.

Stayed in August 2025

Breakfast wasn’t great.

Quaint

Stayed in August 2025

If you’re over 6”, you may have to crouch in the halls, the ceiling felt low even for my 5”2’ self, and the shower/tub was small, but aside from that A++!

I loved how almost every where you looked you saw mountains! Having breakfast/dinner at the Stillwater? Mountain view! Chilling in the hot tub or swimming in the pool? Mountain view! It was also so quiet and relaxing during our stay! Staff was superb! Location was so close to downtown too!

Stayed in August 2025

Clean, comfortable, location was great. Close enough to the town centre to grab what you need but far enough away to not feel busy or crowded.

Stayed in August 2025

It’s all good

Breakfast- NA. Location - fine.

Stayed in August 2025

The price is rather high, particularly considering the facilities are relatively basic.

Helpful staff, good location.

Stayed in July 2025

Low value.

For the price of over 500 per night- with no breakfast included- found it to be poor value.

Stayed in July 2025

WiFi signal was quite weak and couldn't pick up many links or articles on our phones. However, even though I complained about the wifi service, that's not what we went to Jasper for - we went to spend time in the mountains and having access to information on our personal devices is secondary to enjoying the mountains and the outdoors.

The bed and pillows were exceptionally comfortable.

Stayed in July 2025

Just be aware that it’s a 20 minute walk into the heart of Jasper.

The room was spacious and modern, with a little kitchenette area, decent-sized bathroom and a table with two chairs. The beds and pillows were super comfy! The staff were very welcoming and helpful and we enjoyed a delicious meal at the restaurant. Underground parking was appreciated.

Stayed in June 2025

NA

Beautiful hotel with very good location, room was spacious and clean.

Stayed in June 2025

That hot tub wasn't working and certain areas were closed off

We liked the cleanliness and the staff

Stayed in June 2025

Rooms are newly updated- but the property looks a bit dated - looks like owners bought an older property and did minor renovations- mostly updating the rooms which were nice but still overpriced

Newly renovated- free parking

Stayed in June 2025

A bit pricey for what you get, but seems to be more or less the going rate in Jasper. For a hotel that offers pools & hot tubs, it would be nice to have bathrobes included. Cell service in the room was bad and the wifi wasn't much better.

Good location, quick 5-10 minute walk to reach the main streets of Jasper. There is also a bus nearby. Heater wasn't too loud like many other hotels.

Stayed in June 2025

Very good location & recently refurbished amazing restaurant

Stayed in June 2025

Very comfortable and it feels more than 3 star hotel. The rooms are spacious, bed comfortable, plenty of coffee for the morning.

Stayed in June 2025

Nothing

Clean and comfortable

Stayed in June 2025

Nothing

Comfortable

Stayed in June 2025

There wasn’t anything I didn’t like

Great location and very clean

Stayed in June 2025

Power outage when we got there. Staff at front desk not pleasant. They looked bored and asked us what we wanted. They suggested we go across the street and get something to eat and come back about 5:30. No offer to pay. We waited about two hours after a long drive and being very tired. Breakfast in restaurant was expensive and mediocre. This was a "planned power outage" they said. Being planned, they should have planned to take care of the guests better.

Waitress in restaurant was very pleasant. Vicki at the front desk, checked us in and out. Very pleasant and accommodating.

Stayed in June 2025

Great value for money. The beds were large and very comfortable. Friendly staff. Nice bonus to have a microwave and kettle in the room.

Stayed in April 2025

We felt other guests that were in a group were noisy and thought themselves more superior and did not respect others. Just after check in a party of Japanese arrived and the noise in the corridor outside our room was awful, I opened the door and asked them to be quiet. The second morning we went for breakfast and there is a sign "please wait to be seated" so we stand in the queue but people behind us walked straight in when we said there was a queue they said they were a group. The restaurant manager did not correct them, so we left with no breakfast. If the hotel policy is that groups get preference maybe they should not take individual bookings. This spoilt our stay

We loved the hotel

Stayed in June 2025

An outdoor spot to chill would be a nice addition

Very clean and comfortable. Good location and good value.

Stayed in May 2025