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  5. Reviews of Charming Family Hotel

Reviews of Charming Family Hotel

10100 Francis Road, V6Y 3Z9 Richmond, Canada

#41 of 46 B&Bs and Inns in Richmond

Guests' Choice

Review score

Based on 43 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.5

  • Location

    8.0

  • Facilities

    8.0

  • Staff

    8.5

  • Value for money

    7.3

  • Free WiFi

    2.5

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Showing 1 – 25

  • Reviewed: 2 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Not enough information on use of amenities

    Location

    Stayed in May 2025

  • Reviewed: 2 June 2025

    7.0
    Good for a quick one night -bring soap. Ask questions some fees aren’t explained till after the non refundable reservati
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No soap, it was highly watered down liquid soap, super dirty bath room rug , no extra towels available per a sign that they put up in the restroom , no late checkout available. additional fees must be paid in cash. A sign that says to close the door because there’s mice outside, I have a mouse fobia, no breakfast,

    Good communication aside from not writing in the listing the50$ for extra people,so customers can know it before making the reservation , very sweet lady.

    Stayed in June 2025

  • Reviewed: 13 December 2024

    9.0
    We have a good stay. We booked within the day of our stay, and we check in easily.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Bed is a little hard.

    Good location, safe parking. Easy check in. Polite and friendly staff. Spacious room and bathroom.

    Stayed in December 2024

  • Reviewed: 10 December 2024

    9.0
    Nice place
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 3 nights

    Not at all

    Good location

    Stayed in December 2024

  • Reviewed: 13 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    The owner was very nice.

    Stayed in September 2024

  • Reviewed: 23 June 2024

    7.0
    It was ok
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It was quite expensive and I had to share the bathroom, which I don’t really like.

    Stayed in June 2024

  • Reviewed: 12 September 2023

    7.0
    Good
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Just had one towel and there’s no hand towel in the toilet for drying hands etc.

    Location

    Stayed in September 2023

  • Reviewed: 26 May 2023

    7.0
    Bit far from Vancouver but cute place for a night's stay
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No drinking water supplied

    Spacious room and bathroom

    Stayed in May 2023

  • Reviewed: 28 August 2025

    3.0
    It was horrible, I left and moved somewhere else at 10:30pm.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    I didn't like that it was on the 2nd floor. I didn't like that it had road noise, so rest was next to impossible. I didn't like that the quiet time was midnight and not the more common 10pm. I didn't like that I ended up with shared bathroom reservations. I didn't like that there was nobody available to assist in person. And no, the bed wasn't comfortable, since you asked.

    Nothing, really. Apparently, I made a mistake in booking. I was sure that I reserved the room with private bathroom, but it turned out that it wasn't -- so that may be on me.

    Stayed in August 2025

  • Reviewed: 22 July 2025

    5.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Very unclear when we booked that toilet & bathroom were shared. No sink in room. Very poor views of mountains or gardens.

    Location

    Stayed in July 2025

  • Reviewed: 22 July 2025

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    This was my first truly terrible experience renting a room. I could never have imagined there would be a house rule prohibiting guests from showering after 10 PM — especially when this rule was never mentioned in the listing. I drove from Calgary to BC and arrived around 9:30 PM. The host did not allow us to shower after 10 PM, and while I was in the middle of my shower, the water system was shut off. I couldn’t even finish washing myself. I respectfully request that Booking review this host’s standards and listing practices. Not only was this rule unreasonable and undisclosed, but the way it was enforced was completely unacceptable and caused significant discomfort.

    Stayed in July 2025

  • Reviewed: 10 January 2025

    1.0
    Our stay was brief, noisy with a squeaky bed on a broken bed frame and we were openly ripped off.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    First of all, the house was poorly lit. We arrived when it was dark and it was not obvious what house to go to. The outside lights were off which made it feel unsafe. The sign on the inside of the front door about mice did not help. Parking was promised on site, there was none. When we arrived, the hostess asked for $50 cash for a third person. It was an honest mistake - I booked for 2 adults and didn't notice the "1 child" had somehow disappeared. No receipt or recording of this payment. The hostess said she prepared the room (2 queen beds) for two people. We paid extra and didn't get a 3rd towel. No hand towel or washcloths provided. We spent literally 7 hours in the property. A rip-off! Coffee machine on desk but no coffee. No view as promised. Very noisy next to a busy street. The listing stated garden/mountain view. We had a neighbours house at close proximity and constant vehicle traffic. As a non-Chinese family we didn't feel very comfortable.

    Room and bathroom was spacious.

    Stayed in January 2025

  • Reviewed: 15 September 2023

    10
    Full of basic necessities.
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Location, cleaning, organized.

    Owner/staff lady was very polite, cooperative & helpful.

    Stayed in August 2023

  • Reviewed: 29 June 2023

    5.0
    Just for a night on the go
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The room has horrible ergonomics due to the large table and chairs Parking is rather limited Our room shared a locked door with shared bathroom which meant very little sound insulation

    Place is very clean

    Stayed in June 2023

  • Reviewed: 18 June 2023

    1.0
    Don't advise any one to stay there
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night

    It was advertised as 25 square metres and it was in fact 12 sqm. There was some dark powder in a jar labelled black garlic which was apparently coffee but no cups. Asked for tea and received chinese tea. TV did not work. There was a set of nail clippers on the table Bed sheets were stained (see picture) and we found a hair in the bed. Where walls had been painted / patched the color was not the same as the remainder of the wall. Turning on the shower needed instructions. Living room had a refrigerator parked in the middle of it. Owners did not speak English - very poor communication to access the property - they sent codes to the wrong email address apparently. No idea of hospitality. Just a money making exercise we had to pay $160 for.

    Nothing. The place was awful

    Stayed in May 2023

  • Reviewed: 6 June 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bed sheets had stains and there was a half used soap in the shower

    Location too close to traffic

    Stayed in June 2023

  • Reviewed: 27 May 2023

    1.0
    don’t go here
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    they are deceiving this was someone’s home and it smelled bad old linens and shared a bathroom

    nothing good

    Stayed in April 2023

  • Reviewed: 10 March 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very good host

    Stayed in February 2023

  • Reviewed: 11 November 2022

    5.0
    a below average stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    dull room

    location

    Stayed in August 2022

  • Reviewed: 1 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: 1 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2025

  • Reviewed: 15 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2025

  • Reviewed: 4 February 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: 9 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2024

Showing 1 – 25

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