Reviews of Canadas Best Value Inn Kelowna 2 stars
2679 Highway 97 North, V1X 4J6 Kelowna, Canada
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewWas glad to have a room on the nack sidw of the building away from the highway. Was cheaper and cleaner and better kept than the hotel we stayed in the previous night.
Thank you for the awesome review! We are glad you enjoyed the stay
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewProperty is much older…
Not to sure about Secuity here. Drifters shooting up around the area.
Dear Trish, Thank you for sharing your feedback. We're very sorry to hear that your experience did not meet expectations, especially regarding the service at the front desk. Please know that this is not reflective of the standard we aim to uphold, and we are addressing this matter directly with the staff involved. We're glad to hear you had a positive interaction with one of our team members, and we’ll be sure to acknowledge her efforts. We also want to reassure you — the property is secured with 24/7 staff presence and security cameras throughout the premises. The safety and comfort of our guests is a top priority, and we take any concerns seriously. That said, we understand how your experience may have affected your overall impression, and we regret that it left you feeling uncertain. Thank you again for your comments. Feedback like yours helps us improve, and we hope to have the opportunity to provide you with a better stay in the future.
Dear Trish, Thank you for sharing your feedback. We're very sorry to hear that your experience did not meet expectations, especially regarding the service at the front desk. Please know that this is not reflective of the standard we ai… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThat they were druggies that stayed live didn't feel very safe at all
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewLocation was convenient. Nice backyard pergola and lawn.
facility was sketchy, needing revitalizing. appliances need replacing bed was saging to the middle
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewNothing.
No one available at the front desk between 8 pm and 9 am. Don't lock yourself out of your room. Noisy room. We heard everything from both room beside us and the hallway. One room was watching TV until 3 am. The TV wasn't loud either, but we heard it clearly. Walls and doors were DIRTY! We felt gross and we couldn't wait to leave.
Hi Tess Thank you for your feedback. We’re sorry to hear that your stay didn’t meet your expectations, and we appreciate you taking the time to share your experience. We’d like to clarify that while our front lobby is closed during evening hours, we do have staff available 24/7, and an emergency contact number is clearly posted at the entrance. We're sorry if that wasn’t clear during your stay — we'll work on improving communication around that to avoid any confusion in the future. We're also sorry to hear about the noise and cleanliness concerns. We want every guest to feel comfortable and safe, and we’ve shared your comments with our housekeeping and maintenance teams to address those issues right away. We understand that you didn’t have the experience you were hoping for, and we truly regret that. Your feedback helps us identify where we need to do better, and we hope we’ll have a chance to improve your impression in the future.
Hi Tess Thank you for your feedback. We’re sorry to hear that your stay didn’t meet your expectations, and we appreciate you taking the time to share your experience. We’d like to clarify that while our front lobby is closed during evenin… Show more
Reviewed: 6 August 2025 · Stayed in June 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe room was so dirty and a lot of hair in the floor and towels!
Dirty
Hi Daria We’re very sorry to hear about the cleanliness issues you experienced — that is absolutely not the standard we aim to uphold. Your comment about hair on the floor and in the towels is unacceptable, and we've addressed this with our housekeeping team immediately. We appreciate you bringing this to our attention, and we truly regret that your stay left you feeling disappointed. We’re taking steps to ensure this doesn’t happen again and hope you'll consider giving us another chance in the future.
Hi Daria We’re very sorry to hear about the cleanliness issues you experienced — that is absolutely not the standard we aim to uphold. Your comment about hair on the floor and in the towels is unacceptable, and we've addressed this with… Show more
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewGreat service
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewLocation was great, staff were truly helpful, room was clean and comfortable
Hallways were a bit dirty, doors to the outside didn't open easily with the key
Thank you for the review!