Reviews of Canada's Best Value Desert Inn & Suites 3 stars
1069 South Trans-Canada Highway, V0K 1H0 Cache Creek, Canada
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewNot much. They had a seating area that was unkept but could have been a nice place to hang out. Really I don't have anything. The location was ideally situated for us traveling from up north and wanting to drive the Sea to Sky highway. That's about it.
The staff were not engaged or particularly friendly. Mostly the cost ($150/night) for this low end motel seemed unacceptable to me. There were no amenities like a pool, the air conditioner was loud but necessary because it was 39 degrees outside at 9pm that night, and the neighbourhood was not great. Additionally, the return to letting people smoke up on their patios or shared motel/hotel spaces is pretty awful from a non-smoking perspective. You can't sit outside anymore or leave windows open.
Thank you for sharing your feedback. We apologize for not meeting your expectations and will take your comments seriously to improve our customer service, maintenance, and ambiance. We'll also reconsider our pricing strategy and smoking policy to better accommodate our guests. Thank you again for your feedback.
Thank you for sharing your feedback. We apologize for not meeting your expectations and will take your comments seriously to improve our customer service, maintenance, and ambiance. We'll also reconsider our pricing strategy and smoking po… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe carpet in my room was very old and dirt stained.
Thank you for sharing your honest feedback about your stay with us. We apologize for not making you feel welcome and for the condition of the carpet in your room. We take pride in providing clean and comfortable accommodations, but clearly, we fell short in your case. We'll take your feedback seriously and use it to improve our rooms and our hospitality. Can you please contact us directly so we can discuss your stay further and make things right?
Thank you for sharing your honest feedback about your stay with us. We apologize for not making you feel welcome and for the condition of the carpet in your room. We take pride in providing clean and comfortable accommodations, but clearly… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewVery convenient for our trip. The towels and linens seemed new and were very nice and comfortable.
The small window air conditioner needs to be updated somehow. It is very small for the room and takes quite some time to cool things down.
Thank you for your kind review! We're glad to hear that you enjoyed your one-night stay with us and found our location to be convenient for your trip. We're especially happy to hear that you appreciated the quality of our towels and linens. We strive to provide comfortable and clean accommodations for all our guests. Regarding the air conditioner, we apologize for any inconvenience it may have caused. We'll definitely take your feedback into consideration and look into upgrading our air conditioning units to better serve our guests. Thank you again for choosing to stay with us, and we hope to welcome you back in the future!
Thank you for your kind review! We're glad to hear that you enjoyed your one-night stay with us and found our location to be convenient for your trip. We're especially happy to hear that you appreciated the quality of our towels and linens… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe bed was newer and comfortable. It's just off the highway making it convenient and it's not far from back country roads to explore the outdoors.
Cache Creek tends to have some overpriced hotels but there still should be more value for the money here. There was only one bedside light (although staff brought one immediately when asked) and no overhead light. The room was clean but there was a strong smell, possibly pet odor. We didn't ask for or need a pet-friendly room but I think we got one anyways. Fixtures are older and there wasn't any hair dryer.
Thank you for taking the time to share your detailed feedback about your stay with us. We're glad to hear that you found our bed comfortable and our location convenient for exploring the outdoors. We apologize for the issues you experienced with the room's lighting and amenities. We appreciate your feedback about the need for more value for the price, and we'll take this into consideration for future improvements. Regarding the strong smell in the room, we apologize for the inconvenience. We'll look into this and take steps to eliminate any pet odors in our rooms. We're committed to providing clean and comfortable accommodations, and we'll use your feedback to make improvements. Thank you again for choosing to stay with us.
Thank you for taking the time to share your detailed feedback about your stay with us. We're glad to hear that you found our bed comfortable and our location convenient for exploring the outdoors. We apologize for the issues you experience… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewFantastic overnight motorcycle destination. Plenty of local rides in the area and a relaxed atmosphere.
Would have been nicer to have all our rooms on the 1st floor
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our accommodations to be a great value for the price and location. We're especially glad to hear that we were a fantastic overnight destination for your motorcycle trip! Cache Creek is indeed a great base for exploring the beautiful local rides in the area. Sorry to hear that we couldn't accommodate your request for all rooms to be on the 1st floor. We'll do our best to meet specific room requests in the future. Thanks again for choosing to stay with us, and we hope to welcome you back on your next motorcycle adventure!
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our accommodations to be a great value for the price and location. We're especially glad to hear that we were a fantastic overnight de… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewWe arrived late at night and a helpful staff member checked us in. The motel was adequate for the price and conveniently located off the highway for our road trip.
The motel could be updated.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe front office girl was very helpful snd nothing was a problem.
The room was very clean and had all we needed. The bed noisy and not that comfortable and the mattress needs replacing. Ensure you know your check out time.
Thank you for taking the time to share your feedback! We're delighted to hear that our front office staff were helpful and accommodating. We're also glad you found your room to be clean and well-equipped. Sorry to hear that the bed wasn't comfortable and made some noise - we'll definitely look into replacing the mattress. And thank you for the reminder about checking the check-out time. We'll make sure to clearly communicate this to our guests. Thank you for choosing to stay with us, and we hope to welcome you back again soon!
Thank you for taking the time to share your feedback! We're delighted to hear that our front office staff were helpful and accommodating. We're also glad you found your room to be clean and well-equipped. Sorry to hear that the bed wasn't c… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 March 2025 · Stayed in March 2025
Verified reviewRoom was poor but bed seemed cleaned and comfortable.
Room was in poor shape with broken appliances and furnishing.Sewer backed up while showering.🙁
Thank you for your honest feedback. We apologize for the room not meeting your expectations, but we're glad to hear that the bed was clean and comfortable. We'll take your comments into consideration to improve our room standards. Thank you for choosing to stay with us. Best regards, Max
Thank you for your honest feedback. We apologize for the room not meeting your expectations, but we're glad to hear that the bed was clean and comfortable. We'll take your comments into consideration to improve our room standards. Thank … Show more
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewVery clean. Good functional fridge. friendly staff.
Thermostat was stuck on so room was very hot even with the air conditioner on all night. The bath/shower cold fixture was installed backwards making it tricky to adjust the water temp of the shower. Tub was not level. Surprise fee of $20.00 for pet. This should. be much more obvious on the booking site.
Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the issues you experienced with the heating and water control systems in your room. We understand how frustrating these problems must have been, and we're truly sorry for any discomfort or inconvenience they caused. We want to assure you that we take all feedback seriously and are taking immediate action to address the issues you mentioned. We're working to upgrade our heating and plumbing systems to prevent similar problems in the future. We appreciate your kind words about the cleanliness and affordability of our motel. We're proud to offer a clean and comfortable stay at a budget-friendly price. If you would like to discuss your stay further or have any additional feedback, please don't hesitate to contact us directly. We value your input and would like the opportunity to make things right. Thank you again for your feedback. Max
Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the issues you experienced with the heating and water control systems in your room. We understand how frustrating these problems must have… Show more
Reviewed: 5 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in January 2025
Verified reviewStaff was excellent and the rooms were very clean
Nothing
Thanks for the review and see you soon again!
Reviewed: 17 January 2025 · Stayed in December 2024
Verified reviewThe breakfast was delicious with lots of nice choices. The coffee was fantastic. I was impressed by how clean my room was, it was super clean!
There was honestly no room for improvements, I would give it a sixth star!
Thanks for the review and hope to see you again soon.