Reviews of Calgary Marriott Downtown Hotel 4 stars

Dear Ying-Ning, We are delighted to hear that you found the location of the Calgary Marriott Downtown Hotel convenient. It is wonderful to know that our central location suited your plans and allowed easy access to the city. Thank you for sharing your feedback, and we look forward to welcoming you back for another enjoyable stay. Sincerely, Jennifer Collins Director of Operations

Dear Ying-Ning, We are delighted to hear that you found the location of the Calgary Marriott Downtown Hotel convenient. It is wonderful to know that our central location suited your plans and allowed easy access to the city. Thank you for s… Show more

Dear Neha, We sincerely apologize that your recent stay did not meet your expectations. It is disappointing to hear that you found our accommodations uncomfortable and experienced issues with housekeeping. Your feedback has been shared with the appropriate teams to help ensure such occurrences do not happen again. We also regret the unfavorable interactions you encountered with our associates, as this is not the level of service we aim to provide. These matters have been addressed with the relevant individuals to prevent similar experiences in the future. Thank you for bringing these issues to our attention and for sharing your thoughts. We hope you might consider giving us another opportunity to provide the seamless and comfortable stay you expect and deserve. Sincerely, Jennifer Collins Director of Operations

Dear Neha, We sincerely apologize that your recent stay did not meet your expectations. It is disappointing to hear that you found our accommodations uncomfortable and experienced issues with housekeeping. Your feedback has been shared with… Show more

Dear Jesse, Thank you for choosing to stay with us again. We truly appreciate your continued trust and loyalty. We're glad our location suited your plans and that our services aligned with what you’ve come to expect from previous visits. However, we sincerely apologize for the disruption caused by the fire alarm on your first night. We truly regret the inconvenience this caused you. Your feedback regarding the AC control is also appreciated. We recognize that comfort preferences vary, especially during warmer days, and we’re currently assessing our room climate systems to offer better temperature flexibility. Thank you again for your valuable insights. We’re committed to making your future stays even more seamless and comfortable. Sincerely, Jennifer Collins Director of Operations

Dear Jesse, Thank you for choosing to stay with us again. We truly appreciate your continued trust and loyalty. We're glad our location suited your plans and that our services aligned with what you’ve come to expect from previous visits… Show more

Dear Breanna, We are pleased to know you enjoyed our prime location and that the wedding you attended was held in such an elegant setting. We are also glad you had a positive visit to our signature restaurant, Milestone's. Having said that, we regret that the view from your room and overall value did not meet your expectations, and that the other dining venue did not offer the variety or cost options you were hoping for, especially for children. Your comments regarding menu selection and rates have been shared with our team for consideration as we continually look for ways to enhance our offerings and services. We appreciate your feedback and hope to have another chance to host you and your family in the future. Sincerely, Jennifer Collins, Director of Operations

Dear Breanna, We are pleased to know you enjoyed our prime location and that the wedding you attended was held in such an elegant setting. We are also glad you had a positive visit to our signature restaurant, Milestone's. Having said t… Show more

Dear Ananth, While we are happy to know you found our hotel inviting and in excellent condition, we are deeply concerned about the interaction you described with one of our front desk associates. Please accept our sincere apologies for the conduct you encountered. We will certainly follow up with the appropriate individual and take suitable action, as treating our guests with respect and authentic hospitality is our top priority. We are, however, glad to hear that another team member was able to turn your stay around through her support and thoughtful resolution efforts, and we will be sure to pass along your compliments. Your experience has been brought to the attention of our management, and we will address the matter internally to ensure it does not happen again. We value your feedback and hope you will consider giving us another opportunity to provide you with the genuine and considerate care you deserve from the moment you arrive. Sincerely, Jennifer Collins, Director of Operations

Dear Ananth, While we are happy to know you found our hotel inviting and in excellent condition, we are deeply concerned about the interaction you described with one of our front desk associates. Please accept our sincere apologies for the … Show more

Dear Oiza, We sincerely apologize the service shortfalls and the condition of the carpet. We regret the inconvenience and impact it had on your children. That's certainly not the experience we aim to provide, and we understand how frustrating that must have been. Cleanliness and comfort are top priorities, and your comments have been shared with our housekeeping leadership team to prevent the challenges you experienced from occurring in the future. On a brighter note, we appreciate you mentioning that you enjoy the extra space in your room and the great bed. Thank you for choosing us, and we hope to have another opportunity to provide you and your family with an exceptional stay. Sincerely, Jennifer Collins Director of Operations

Dear Oiza, We sincerely apologize the service shortfalls and the condition of the carpet. We regret the inconvenience and impact it had on your children. That's certainly not the experience we aim to provide, and we understand how frust… Show more

Dear Nasir, Although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality and convenient location. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Jennifer Collins Director of Operations

Dear Nasir, Although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality and convenient location. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Si… Show more

Dear Charissa, We apologize for these concerns. Unfortunately, inquiries on reservations made through a third-party, prepaid booking site must be made through them, and we suggest you contact them directly. We are also sorry for the inconvenience it caused you, including missing your meetings and spa appointment. We value your comments and are grateful for your patience. We hope to have another opportunity to accommodate you on your next visit to the area. Sincerely, Jennifer Collins Director of Operations

Dear Charissa, We apologize for these concerns. Unfortunately, inquiries on reservations made through a third-party, prepaid booking site must be made through them, and we suggest you contact them directly. We are also sorry for the inconve… Show more