Reviews of Best Western Plus The Inn at St Albert 3 stars
460 Street Abert Trail, T8N 5J9 St. Albert, Canada
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation was good for the purpose I needed
The peloton bike didn’t work, screen would not allow for touch response. Not a big deal but minor annoyance
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWifi wasn’t the best
Thank you for your feedback, Joyce. We’re sorry to hear that the Wi-Fi did not meet your expectations during your stay. We’ll be reviewing this with our team to ensure a more reliable connection for future guests. We hope to see you again soon!
Thank you for your feedback, Joyce. We’re sorry to hear that the Wi-Fi did not meet your expectations during your stay. We’ll be reviewing this with our team to ensure a more reliable connection for future guests. We hope to see you again … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewPool
Cupped fresh fruits tasted a little bitter, the addition of almond/oat or soy milks would have been great. A water filling station that does not require a key would have been great too
Thank you for sharing your feedback with us, Mercedes. We’re glad you had the opportunity to enjoy the pool during your stay. We also appreciate your suggestions regarding the fruit, plant-based milk options, and easier access to a water filling station. Guest feedback like yours helps us identify ways we can improve both our offerings and convenience for future stays. We’ll be sharing your comments with our breakfast team for consideration. We hope to welcome you back again soon and provide an even better experience.
Thank you for sharing your feedback with us, Mercedes. We’re glad you had the opportunity to enjoy the pool during your stay. We also appreciate your suggestions regarding the fruit, plant-based milk options, and easier access to a water fi… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBreakfast was very good. The bed was very comfortable.
We were shocked at the grounds around the hotel!! The weeds at the entrance sign and around the hotel were completely out of control. Canadian thistles everywhere. Rag weed 4 feet high!! The lack of tidiness around the exterior entrance did not sit well with us. If the owners neglected caring for this, what else are they neglecting? Food safely, cleanliness? Will not be staying here again. The Best Western Plus are our "GO TO " hotel when traveling and we have never seen this in other location.
Thank you for taking the time to share your feedback, Swanson. We’re pleased to hear that you enjoyed breakfast and found your bed comfortable, but we’re very sorry to learn that the condition of our exterior grounds impacted your stay so negatively. Please accept our sincere apologies. We recognize that first impressions are important, and the maintenance of our property’s exterior is a reflection of the care we want to show our guests. Your comments have been shared with our management and maintenance teams so immediate improvements can be made. We truly value your loyalty to Best Western Plus and regret that we did not meet the high standards you’ve come to expect from our brand. We hope to see you again in the future to improve upon the experience you had with us.
Thank you for taking the time to share your feedback, Swanson. We’re pleased to hear that you enjoyed breakfast and found your bed comfortable, but we’re very sorry to learn that the condition of our exterior grounds impacted your stay so n… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewBreakfast was great, lots of options. Close to Sturgeon Hospital for visiting a family member.
Thank you for sharing your experience, Laurel! We’re glad you enjoyed the breakfast options and found our location convenient for visiting Sturgeon Hospital. It’s always our goal to make our guests feel comfortable and cared for during their stay. We hope to welcome you back again soon!
Thank you for sharing your experience, Laurel! We’re glad you enjoyed the breakfast options and found our location convenient for visiting Sturgeon Hospital. It’s always our goal to make our guests feel comfortable and cared for during thei… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewNo TSN on tv wanted to watch cfl football luckily I could stream from my phone
Thank you for your feedback, Rob. We’re glad you were still able to enjoy the CFL game via your phone, though we apologize for the inconvenience of TSN not being available on the TV. We appreciate your input and will share it with our team as we continue to improve our guest experience. We hope to welcome you back soon!
Thank you for your feedback, Rob. We’re glad you were still able to enjoy the CFL game via your phone, though we apologize for the inconvenience of TSN not being available on the TV. We appreciate your input and will share it with our team … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe staff was extremely pleasant and helpful. The Breakfast provided a great selection of hot and cold option, and the staff were very attentive. The rooms were clean and comfortable. A great stay!
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team made such a positive impression and that you enjoyed the breakfast selection and your comfortable room. It’s always our goal to provide a memorable stay, and your kind words reaffirm that we’re on the right track.
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team made such a positive impression and that you enjoyed the breakfast selection and your comfortable room. It’s always our goal to provide a memorable stay, an… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewRoom was really clean. Breakfast was great
Thank you Sue, for the amazing scores! We are happy to hear that you found the room clean and had a great breakfast experience. We hope to see you again soon!
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewDidn't go for breakfast p
Nothing
Thank you for the 8/10 and we hope to welcome you back again soon!
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewLove the keto friendly breakfast! Those egg bites were awesome! Beds comfortable and rooms are very quiet.
That we couldn't stay longer!
Thank you so much for the kind words, Lisa! We're thrilled to hear you enjoyed breakfast—those egg bites are a guest favorite! Glad the beds were comfy and the quiet rooms gave you a restful stay. We wish you could've stayed longer too, and hope to welcome you back soon!
Thank you so much for the kind words, Lisa! We're thrilled to hear you enjoyed breakfast—those egg bites are a guest favorite! Glad the beds were comfy and the quiet rooms gave you a restful stay. We wish you could've stayed longer … Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewBFK was very good with choices.
NTR
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewClean comfortable
The work room could have been colder
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewThis is my go to hotel when visiting family and friends in St. Albert and the surrounding area. The location is good. The staff helpful and welcoming. I don't always take advantage of the pool and exercise rooms but have enjoyed them when possible.
Thank you Carol, for the 9/10! We're thrilled to be your go-to hotel when visiting family and friends in St. Albert. It's wonderful to hear that our location, welcoming staff, and amenities like the pool and fitness center have helped make your stays enjoyable. We truly appreciate your support and look forward to welcoming you back on your next visit!
Thank you Carol, for the 9/10! We're thrilled to be your go-to hotel when visiting family and friends in St. Albert. It's wonderful to hear that our location, welcoming staff, and amenities like the pool and fitness center have … Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewRoom was clean and welcoming, complimentary breakfast tasted good too. Had minor issues with our key cards not working but the staff were quick to rectify the issue and very friendly!
Thank you Tana, for the amazing scores! We're glad to hear you found the room clean and welcoming, and that you enjoyed our complimentary breakfast. We apologize for the inconvenience with your key cards but are happy to know our team was able to resolve it quickly. Your feedback means a lot to us, and we hope to welcome you back again soon!
Thank you Tana, for the amazing scores! We're glad to hear you found the room clean and welcoming, and that you enjoyed our complimentary breakfast. We apologize for the inconvenience with your key cards but are happy to know our team w… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewLocation
Nothing I liked it and will be back
Thank you, Naomi, for the 9/10! We're thrilled to hear you had a great stay and even happier to know you'll be returning. We look forward to welcoming you back soon!
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewClean
Price is higher than other comparable hotels
Thank you Angela, for the 9/10! We are glad to hear that you found our hotel clean and if you have any suggestions on how we can improve our breakfast and services so in your next stay so we can provide more value to the price you are paying, please let us know. We hope to see you again soon!
Thank you Angela, for the 9/10! We are glad to hear that you found our hotel clean and if you have any suggestions on how we can improve our breakfast and services so in your next stay so we can provide more value to the price you are p… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewGreat location
Breakfast could be improved. Less instant eggs and poor pancakes
Thank you for your feedback, Shannon! I'm glad to hear you found our location convenient. I also appreciate your comments about the breakfast offerings—particularly the instant eggs and pancakes. I’ll be sure to pass your suggestions along to our breakfast team for review. If you have any other ideas on how we can improve, please don’t hesitate to reach out. We hope to welcome you back soon!
Thank you for your feedback, Shannon! I'm glad to hear you found our location convenient. I also appreciate your comments about the breakfast offerings—particularly the instant eggs and pancakes. I’ll be sure to pass your suggestions al… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in May 2025
Verified reviewExcellent disability room - ground floor room; spacious; good disability shower and shower stool; comfortable bed at a good level; uncluttered Good breakfast Friendly staff Easily accessible parking lot Centrally located to stores in ST. Albert; easily drive to my family
There was nothing to dislike about my stay.
Thank you, Leslie, for the wonderful review! We're thrilled to hear that our accessible room met your needs and that you found our breakfast staff friendly and welcoming. I’ll be sure to share your kind words with the team—they’ll truly appreciate it. If you have any suggestions on how we can make your next stay even better, we’d love to hear them. We hope to welcome you back soon!
Thank you, Leslie, for the wonderful review! We're thrilled to hear that our accessible room met your needs and that you found our breakfast staff friendly and welcoming. I’ll be sure to share your kind words with the team—they’ll truly… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewLocation , separate rooms, good breakfast room.
Room very dark, needs more light or lighter wall paint. Never did manage to get coffee machine to work. Next time I will ask for a demo.