Reviews of Best Western PLUS City Centre Inn 3 stars
11310-109th St , T5G 2T7 Edmonton, Canada
#38 of 81 hotels in Edmonton
Guests' ChoiceReview score
Based on 402 hotel reviews
8.0Score breakdown
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Cleanliness
8.5
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Comfort
8.6
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Location
8.7
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Facilities
8.2
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Staff
8.6
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Value for money
7.8
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Free WiFi
8.8
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Reviewed: 27 August 2025
Wendy
Canada2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
No elevator in #5. Had to move to one with an elevator and cost me more $. More than I wanted to spend.
Rooms were nice and close to Roger’s place, mall etc
Stayed in August 2025
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Reviewed: 12 August 2025
Tracy
Canada5 reviews8.0“Clean and comfortable for a 5-day stay”- • Leisure trip
- • Group
- • Queen Suite with Two Queen Beds
- • Stayed 5 nights
- • Submitted via mobile
For the second year in a row we have not had a working fridge when we arrived. As a suggestion, it would be better if you guys turned up the fridge and made sure it was cold before your clients came as some of us come with food and it's a hassle
We did not have the breakfast. The location was fine as it's right across from Kingsway Mall. We were impressed. There was less desirables hanging around than in previous years. The staff was friendly but not overly friendly. We found the maid service amazing as anything we need was easily brought to us or given to us. We have stayed there several times and this was the best day
Stayed in August 2025
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Reviewed: 11 August 2025
Kendra
Canada3 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Queen Room
- • Stayed 2 nights
- • Submitted via mobile
I had a bit of a hard time getting hot water for a shower the one night, it didn't get hot at all, just warm. Not a big deal but a little disappointing.
The staff, both at front desk and the house keeping ladies. I had very lovely experiences with them. The room and size was nice, it was just what I needed to enjoy my trip.
Stayed in August 2025
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Reviewed: 10 August 2025
Debbie
Canada15 reviews1 helpful vote9.0“Best stay”- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The property was very clean and quiet, even though it appeared to be quite busy. The staff were absolutely wonderful. I had to come to Edmonton for medical reasons and the staff were very accommodating, including reducing our room rate, which was unexpected but very much appreciated. We will certainly book again, whether it be for medical or leisure. The property is conveniently located near hospital, restaurants and shopping. 💛
Stayed in August 2025
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Reviewed: 30 July 2025
Mpynten
Canada19 reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Outdated room.
Great location. Would stay here again if needed a room for a short visit
Stayed in July 2025
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Reviewed: 29 July 2025
Chezzi
Canada1 review8.0Very good- • Leisure trip
- • Solo traveller
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
No smoking
Big comfy bed
Stayed in June 2025
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Reviewed: 28 July 2025
Kikomachineph
Canada23 reviews8.0“Best in the West - Best Western”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
I wish that free breakfast was included in the room price. Don't get me wrong, food was great but it would have been nice not to worry about bringing cash or credit card early in the morning.
I like its proximity to the mall. The restaurant food was amazing. So far the best breakfast we've ever experienced. The old Filipina lady was so cheerful and welcoming and provided free fruits for us! Although the room is small, it lived up to expectations. The interior lay out was well-planned, there are no dull spaces. Air conditioning is just right. The bathroom is clean and looked fresh.
Stayed in May 2025
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Reviewed: 26 July 2025
Sarah
Canada1 review8.0“Fantastic staff, clean rooms, love the pool, but the $10 breakfast was unexpected and didn’t like that, wish it was the”- • Leisure trip
- • Group
- • Queen Suite with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Replace carpets
Loved the pool
Stayed in July 2025
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Reviewed: 17 July 2025
Dwayne
Canada17 reviews1 helpful vote9.0“Nice”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Location
Clean
Stayed in July 2025
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Reviewed: 23 June 2025
Hung
Canada16 reviews1 helpful vote9.0Superb- • Business trip
- • Solo traveller
- • Queen Room
- • Stayed 2 nights
nil
Good to have a mini store inside, essential for late traveler as other shops are closed. Great location, just next to the Kingsway Mall
Stayed in June 2025
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Reviewed: 22 June 2025
Melissa
Canada13 reviews1 helpful vote8.0“Celebrated birthday with my girlfriends and had a great time!”- • Leisure trip
- • Group
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Beds were comfy, pool was a lot of fun
Stayed in June 2025
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Reviewed: 19 June 2025
Todd
Canada6 reviews7.0Good- • Leisure trip
- • Couple
- • King Suite with Hot Tub
- • Stayed 3 nights
- • Submitted via mobile
Crew working in the room above us until after midnight. Front desk claimed nobody was working until several calls later
Stayed in June 2025
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Reviewed: 17 June 2025
Pierunek
Canada2 reviews7.0“Stayed to have surgery”- • Couple
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
That the ac unit didnt blow out cool air
Room was nice
Stayed in June 2025
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Reviewed: 28 May 2025
Shane
Canada8 reviews2 helpful votes8.0Very good- • Leisure trip
- • Solo traveller
- • Queen Room
- • Stayed 1 night
There were lots of kids running around at all hours, but it might have been due to a sporting event. It wasn't as quiet as it could have been.
The location is excellent. Unfortunately the Edmonton airport is extremely far away. The convenience of walking over to the mall was nice though. The staff was super helpful and friendly, and when I left my charger for my computer they shipped it to me.
Stayed in May 2025
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Reviewed: 4 May 2025
Ty
Canada1 review8.0“Had a great experience. I recommend staying here with family! The pool was fun.”- • Leisure trip
- • Family with young children
- • Family Suite with One King Bed and Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Had a simple breakfast included.
Wish the price included a breakfast. That’s always such a treat when staying at hotels. But overall it was a big suite and good beds and impressed with everything else.
Stayed in May 2025
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Reviewed: 13 April 2025
Amanda
Canada1 review8.0“Besides check in it was good”- • Leisure trip
- • Couple
- • King Suite with Hot Tub
- • Stayed 1 night
- • Submitted via mobile
The fact that when I checked in and no where on my online booking did it say I needed a major credit card to have the deposit down.
Stayed in April 2025
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Reviewed: 13 March 2025
Chelsea
Canada2 reviews7.0“It was a pleasant stay despite my daughter getting sick and staff were supportive.”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 5 nights
- • Submitted via mobile
I wish there was a continental breakfast, even if it were basic like fruit and yogurt and toast and coffee.
I felt supported when I wanted to change my room due to heavy noise and for wanting to be closer to staff and facilities. Plus my daughter was sick so I wanted to have better access to main doors.
Stayed in March 2025
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Reviewed: 9 March 2025
Ilias
Canada8 reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
The extra $500 charg
Location really
Stayed in March 2025
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Reviewed: 6 March 2025
Bowen
Canada1 review8.0“Great location and spot for the family”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Some of the sketchy vagrants wondering outside
Breakfast was great and the pool was awesome for the kids to enjoy
Stayed in March 2025
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Reviewed: 28 January 2025
Foley
Canada3 reviews9.0Superb- • Business trip
- • Family with young children
- • Queen Suite with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Close to mall
Stayed in December 2024
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Reviewed: 17 January 2025
Lois
Canada2 reviews9.0“Comfortable bed, great food, nice staff”- • Solo traveller
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
I was on main floor
Location to mall
Stayed in January 2025
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Reviewed: 14 January 2025
Shasta
Canada1 review9.0“Great location, clean room, friendly staff, nice pool/waterslide for the kids”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
Wasn't a fan of the pillows. They were way too soft for me, but thats the only thing I wasnt a fan of which all in all is not a big deal!
Staff were very friendly and helpful. Pool and waterslide were a great FREE thing for my kids to enjoy and they both loved being able to swim right at our hotel. Our room was wonderful. It was clean, beds were comfy, one of the bests full nights sleeps that I have had in a LONG time.
Stayed in January 2025
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Reviewed: 30 December 2024
Kimberley
Canada8 reviews7.0Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted via mobile
$500 deposit, and room charge upfront with credit card.
Stayed in December 2024
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Reviewed: 14 December 2024
Nelu
Canada1 review8.0“enjoyable stay”- • Leisure trip
- • Solo traveller
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Good food, accommodating staff and prompt service.
Stayed in December 2024
