We were on the first floor. It would have been better if the platform or pathway from the parking to the room is ramped instead of steps so the luggage is easily transported or wheeled by the guest. The guest has to lift the luggage. Otherwise, the property was stellar. Also, this is the first time payment was deducted from the credit card by booking.com? instead of paying to the hotel. We were supposed to use a different card there.

Very clean and updated

Stayed in August 2025

Hot tub access is uncomfortable because it was only one and you have to wait if someone using it.

Located at town center and all the establishment are near walking distance like grocery, restaurant and liquor store.

Stayed in May 2025

Portable aircon doesn’t work properly.

Like it

Stayed in July 2025

As seniors we did struggle with being on the upper level with our luggage.

It was well stocked and clean. The washer and dryer were excellent to have. Air conditioners in the bedrooms were great. It was perfectly located to travel into Banff, Lake Louise, etc. The views from our windows were amazing.

Stayed in July 2025

The air conditioner in the living room/first floor was not working and so we need to open the windows

Stayed in July 2025

Convenient location.

Stayed in July 2025

Bunk bed

Everything

Stayed in July 2025

Ant issues. It also was not too tidy. But overall not bad!

Location and hot tub

Stayed in June 2025

Loud party at midnight across the street although earplugs are provided; dusty floor in the living room area-have to wipe it out before letting my little one play on the floor.

Convenient location-walkable distance to nearby restaurants and cafes. The 3-bedroom units are perfect for group travelling.

Stayed in May 2025

It's near the train tracks. I was taken a back the first night at how it rattled the doors but got used to it the next day.

Love that it feels like home away from home.

Stayed in April 2025

Close to train tracks (but manageable) Didn’t receive online check in link properly so need to go to lobby for in person check in Limited parking slots

Spacious and clean

Stayed in April 2025

I would like to suggest adding ventilation in the bathrooms and perhaps additional ventilation in the kitchen. When we arrived, the unit had a strong scent probably from the previous occupants cooking. We had to open all windows to air it out despite of the cold winter air coming in.

Stayed in April 2025

The place was good, close to banff, perfect for family , and they got everything you need

Stayed in April 2025

We were missing a drain plug for the kitchen sink and called in to the desk as well as informing a cleaner but no plug arrived. Other than that everything was great!

Stayed in March 2025

Check in was a bit unorganized. We were suppose to get instructions ahead of time to enter but it never came. Went to the main building front desk and sorted out the issue of ID sent ahead of time was not clear enough for them. They dealt with it efficiently and pleasantly. Railway right beside the hotel so noisy trains rumbling by, but earplugs were supplied so not much of an issue.

Room was nice, recently renovated and clean. Outdoor hot tub was nice. Price was good. Suite above us had noisy kids stomping up and down the stairs, otherwise fine.

Stayed in January 2025

In-suite shower had slow drainage.

Internet was good, place was clean and kitchen well stocked.

Stayed in March 2025

Our only concern was noisy guests above on one night having a party and sound proofing was not great.

A very spacious and comfortable apartment with its own laundry and full kitchen. An easy walk to town and the staff were very helpful and happy to mind our luggage (at lodge next door) until check in offering coffee in upstairs lounge area with a gorgeous fireplace. Ground floor access made luggage easy to manage. Was already aware of adjacent train line and was not bothered by the noise (no toots, just chugs, which was fine).

Stayed in February 2025

The location is very nice and we felt really welcomed

Stayed in February 2025

The pillows were all too thick.

Very clean and spacious. Great views from our room

Stayed in February 2025

Parking stalls are pretty tight to accommodate bigger vehicles/ pickups with trailer towing mirrors.

Stayed in February 2025

Noisy people above us

Great location

Stayed in February 2025

Our stay was pretty much perfect other than a few things. The kitchen only has one tray and one pan (along with a few pots) so we had to get a little bit creative. We knew there was only 1 parking spot but for 3 bedroom apartment we had to park a couple of cards across the street which was only inconvenient because of how cold it happened to be. We requested a crib, which it says is based on request, which was never confirmed and when I called the day before arrival they told me it was going to be there but said it in a way that made it seem I ought to have known that. In the end, it was a pack and play without a mattress. The baseboards on the main floor were pretty beat up but other than these few minor things it was a great place for a family getaway.

The 3 bedroom apartment was really nice and cozy. We like the full kitchen and big dining table for us to have family meals. The bath products are really nice, the beds are comfortable, the hot tub is large and hot, and the tea and coffee included were tasty. It was nice and clean and in a pretty great location!

Stayed in February 2025

Probably the only issue were the loud neighbors running "over our heads" in the upstairs condos and narrow parking places for the large SUV we rented.

We were prepared for the train that was on the other reviews. Condos were very comfortable and spacious. Staff was EXCELLENT! Very friendly and helpful! Loved having a washer/dryer available, even though they were small (to be expected).

Stayed in December 2024

Noise from tenant above quite loud.

Stayed in January 2025