Reviews of Hotel Universel Montréal 4 stars
5000 Rue Sherbrooke Est, H1V 1A1 Montréal, Canada
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewRate
Bathtub was large maybe walk in shower for elder
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewLocation staff and accommodations
Elevator was out of order in front and had to use rear elevator less convenient
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI was there with my 8 year old grandson - he really enjoyed his stay. The staff treated us both very well - friendly and tolerant of his questions, etc. We enjoyed the restaurant which had good choices for children. The waitress who served us both mornings was particularly nice. We were in Montreal to visit the Biodome which is right across the road so the location was very handy,
Nothing occurs to me.
Thank you very much for your kind review. We're delighted to hear that you and your grandson enjoyed your stay, as well as the service from our staff and restaurant team. It was a pleasure having you, and we hope to welcome you back again soon. Kind regards, Front Desk
Thank you very much for your kind review. We're delighted to hear that you and your grandson enjoyed your stay, as well as the service from our staff and restaurant team. It was a pleasure having you, and we hope to welcome you back aga… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe staff was very friendly and helpful.
The room was not cleaned during our stay. As we only started 2 nights it wasn't a problem. The vending machine was cash only.
Thank you for your feedback. We’re glad you found our staff friendly and helpful. Regarding the room cleaning, it is done only upon request, and our team likely forgot to mention this—we apologize for the oversight. We also appreciate your note about the vending machine accepting cash only. Kind regards, Front Desk
Thank you for your feedback. We’re glad you found our staff friendly and helpful. Regarding the room cleaning, it is done only upon request, and our team likely forgot to mention this—we apologize for the oversight. We also appreciate your … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAll was very good.
Location. But it's my fault :)
Thank you for your lovely feedback. We’re happy to hear you had a great family stay and that everything met your expectations. We hope to welcome you again soon! Kind regards, Front Desk
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewParking, very clean, spacious, and close to activities.
A little too far from downtown
Thank you for your kind review. We're glad you enjoyed the cleanliness, spaciousness, parking, and proximity to local attractions. We understand the distance from downtown may be a downside for some, and we appreciate your feedback. Kind regards, Front Desk
Thank you for your kind review. We're glad you enjoyed the cleanliness, spaciousness, parking, and proximity to local attractions. We understand the distance from downtown may be a downside for some, and we appreciate your feedback. Ki… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe staff were very helpful, and the pools were amazing
The bed was very hard and uncomfortable. The room was pretty cramped as well.
Thank you for your feedback. We’re glad to hear you enjoyed the service from our staff and the pools. We’re sorry the bed and room size did not meet your expectations. Your comments will help us improve. Kind regards, Front Desk
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe bed was very comfortable,the pool and gym and sauna we liked so much.
There was no rug in the bathroom, and the floor got wet after a shower/bath.It is nice if there's a cleaner who would automatically clean the room every day and change the towels and throw the garbage.Free breakfast could make our stay extra special.
Thank you for your feedback. We’re glad you enjoyed the comfortable bed, pool, gym, and sauna. We appreciate your suggestions regarding the bathroom mats, daily housekeeping, and complimentary breakfast, which we will take into consideration to enhance our guests’ experience. Kind regards, Front Desk
Thank you for your feedback. We’re glad you enjoyed the comfortable bed, pool, gym, and sauna. We appreciate your suggestions regarding the bathroom mats, daily housekeeping, and complimentary breakfast, which we will take into consideratio… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewRestaurant was very tasty, parking was free, room was large
Very dated facilities, room smelled, housekeeping left a humongous vacuum cleaner hose outside our room for hours which was a major tripping hazard, exterior pool was DIRTY, staff was barely friendly
Thank you for your feedback. We apologize for the issues you encountered with cleanliness, outdated facilities, and staff service. Your comments have been shared with the relevant teams to address these concerns and improve our guest experience. Kind regards, Front Desk
Thank you for your feedback. We apologize for the issues you encountered with cleanliness, outdated facilities, and staff service. Your comments have been shared with the relevant teams to address these concerns and improve our guest experi… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewParking Entrance
Location Seems old hotel
Dear Sam, Thank you for sharing your feedback and for rating us 7/10. We are glad you appreciated the fair price, convenient parking, and location. We also take note of your comments regarding the hotel’s appearance, as we are always working on improvements to enhance our guests’ experience. We hope to have the opportunity to welcome you again. Best regards, The Hôtel Universel Montréal team
Dear Sam, Thank you for sharing your feedback and for rating us 7/10. We are glad you appreciated the fair price, convenient parking, and location. We also take note of your comments regarding the hotel’s appearance, as we are always w… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLoved the outdoor pool and the location, perfect walking distance to activities and concerts. The staff was very friendly and approachable.
I don't have anything negative to say
Thank you very much for your positive feedback. We’re glad you enjoyed our great location and friendly staff. We look forward to welcoming you back soon. Kind regards, Front Desk
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewI wish the restaurant was open for all meals.
My faucets in the sink and shower are lose
Hello, Thank you for your feedback. We’re glad you appreciated your stay overall. We apologize for the issues with the faucets and the limited restaurant hours — your comments are noted. Best regards, Front Desk
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewI had a disappointing stay. The room was very noisy — I could hear sounds from next door, footsteps from the upper floor, and too many disturbing noises overall. While the reception area looked modern, the actual room and atmosphere felt more like a basic roadside motel. I would not recommend this place, especially for families with kids
Dear Srinivasa, We’re truly sorry your stay did not meet expectations. Your feedback is valuable and will help us improve both comfort and guest experience. The Hôtel Universel Montréal team.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewTwo pools, good restaurant
No continental breakfast No ice machine
Dear Ann, Thank you for your great review! We’re glad you enjoyed the location and amenities. We’ll keep your feedback in mind regarding breakfast and ice machines. The Hôtel Universel Montréal team.