Reviews of Auberge des 21 4 stars
621, rue Mars, G7B 4N1 La Baie, Canada
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Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewThe location was awesome for us. A little hiccup happens with the kids. However, the gentleman was a great sport!
Thank you for sharing your feedback and for highlighting how much you enjoyed our location and the comfort of our rooms. It was a pleasure to welcome you and your family, and we’re glad everything worked out well in the end. We always strive to create a warm and understanding atmosphere for all our guests so everyone can fully enjoy their stay.
Thank you for sharing your feedback and for highlighting how much you enjoyed our location and the comfort of our rooms. It was a pleasure to welcome you and your family, and we’re glad everything worked out well in the end. We always stri… Show more
Reviewed: 11 January 2025 · Stayed in October 2024
Verified reviewLocation and view
Old and outdated. Mattress and pillows needs replacing. The bathroom needs a revamp. For the value and star rating of the property it was not what I expected.
Thank you for your feedback, Preeya. We’re glad you enjoyed the location and the view! 😊 Since your visit in October 2023, we’ve completed several renovations to enhance our guests’ experience. We hope to welcome you back soon so you can see the improvements! 🌟
Thank you for your feedback, Preeya. We’re glad you enjoyed the location and the view! 😊 Since your visit in October 2023, we’ve completed several renovations to enhance our guests’ experience. We hope to welcome you back soon so you can se… Show more
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewFriendly staff
Clean
Thank you so much for the perfect rating! We're delighted to hear that you found our staff friendly and the place clean. We look forward to welcoming you back to Auberge des 21!
Reviewed: 18 August 2024 · Stayed in August 2024
Verified reviewThe location was good and room and facilities very comfortable
No gym, or restaurant of note. Breakfast was between 7-9am, too early for us when we are on vacation.
Thank you for your feedback. We’re glad you found our location and the comfort of our rooms and facilities to your liking. You're correct that we don't have a gym, and as mentioned on our platforms, our restaurant is open for dinner from Tuesday to Saturday, and we offer breakfast on weekdays from 7 to 9 am, and on weekends from 8 to 10 am.
Thank you for your feedback. We’re glad you found our location and the comfort of our rooms and facilities to your liking. You're correct that we don't have a gym, and as mentioned on our platforms, our restaurant is open for dinner… Show more
Reviewed: 30 July 2024 · Stayed in July 2024
Verified reviewReviewed: 2 July 2024 · Stayed in June 2024
Verified reviewReviewed: 30 May 2024 · Stayed in May 2024
Verified reviewFacilités were nice. Evening front desk manager imdid not know much local knowledge.
No gym in the facility. Breakfast offered was expensive for a continental breakfast.
We are delighted to hear that you found your stay comfortable and that our downtown location was convenient for you. We regret to learn that you were unable to obtain all the local information you desired upon your evening arrival. Our receptionists, who work from 6 AM to 8:30 PM, are experts in local tourism are always happy to answer all our guests questions during. Our night guard, whose primary role is to ensure security, may not always be able to provide detailed tourist advice. We confirm that there is no gym on-site. However, our central location offers easy access to several nearby options. Regarding breakfast, we offer a continental breakfast as an optional service. Our downtown location also allows our guests to choose from several restaurants to suit their preferences. Thank you again for your feedback.
We are delighted to hear that you found your stay comfortable and that our downtown location was convenient for you. We regret to learn that you were unable to obtain all the local information you desired upon your evening arrival. Our rece… Show more
Reviewed: 23 March 2024 · Stayed in March 2024
Verified reviewReviewed: 19 February 2024 · Stayed in February 2024
Verified reviewReviewed: 30 October 2023 · Stayed in October 2023
Verified reviewReviewed: 11 October 2023 · Stayed in October 2023
Verified reviewLocation was great right on the bay. It was close to restaurants and a beautiful park across the street with a view of the bay.
Since it was off season and not very busy, it would have been nice to upgrade us.
Thank you for sharing your feedback. We're delighted to hear that you enjoyed our fantastic bayfront location, with its proximity to restaurants and the beautiful park across the street. We hope to welcome you back soon for another great experience.
Thank you for sharing your feedback. We're delighted to hear that you enjoyed our fantastic bayfront location, with its proximity to restaurants and the beautiful park across the street. We hope to welcome you back soon for another grea… Show more
Reviewed: 22 August 2023 · Stayed in August 2023
Verified reviewAmazing location
The spas were not available . I could'nt have Milk for my Coffee in the room. Breakfast not included . Poor decorations in the room even if the paintings were funny .
Thank you for your feedback. As clearly stated in the description of our establishment, we do not have a spa or pool, and this has been the case for several years. In your room, you do have a coffee maker with coffee, tea, and powdered milk and cream. Additionally, starting at 6 am, we offer freshly brewed coffee with fresh milk in the Café du Fjord, available for free, so we have options to suit all tastes. Breakfast is never included as we understand that everyone's preferences differ, and not everyone enjoys a continental breakfast. We prefer to let our guests choose where to eat based on their preferences, and being located in the city center, there are several options within walking distance.
Thank you for your feedback. As clearly stated in the description of our establishment, we do not have a spa or pool, and this has been the case for several years. In your room, you do have a coffee maker with coffee, tea, and powdered milk… Show more
Reviewed: 26 July 2023 · Stayed in June 2023
Verified reviewLocation, good room
No possibility to bring bike in the room, view from room was fair
Thank you so much for your kind review! We're thrilled to hear that you found our location convenient and enjoyed your stay in our good room. Providing a convenient and comfortable experience for our guests is what we strive for, and we're delighted that we could meet your expectations.
Thank you so much for your kind review! We're thrilled to hear that you found our location convenient and enjoyed your stay in our good room. Providing a convenient and comfortable experience for our guests is what we strive for, and w… Show more
Reviewed: 12 June 2023 · Stayed in June 2023
Verified reviewBreakfast was lackluster and formulaic, though adequate. On the final day of our stay I had an unfortunate injury while returning from an activity which left me incapacitated at the time. The hotel staff were responsive and very helpful during this time of my distress. I am grateful and thankful for their assistance.
I was dismayed that the restaurant I had looked forward to eating at was closed. The advertising in the booking.com site did not indicate that this would be the case, they did say that the spa was closed, so I expected that. There were very few restaurants open in town during our stay, in fact.
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your kind words about our responsive and helpful staff during the time of your distress. Providing assistance and support to our guests is of the utmost importance to us. We would like to offer our sincere apologies for the inconvenience caused by the unavailability to book a table at our restaurant during your stay. We understand that this was disappointing, and we regret any inconvenience it may have caused. We would like to provide some clarification regarding this situation. Due to an unforeseen circumstance, our head chef experienced a sudden health issue, specifically a heart attack, which required him to take time off for recovery. As a result, we had to operate with reduced capacity and temporarily suspend additional reservations for our restaurant in order to prioritize the well-being and recovery of our chef. We understand that this may have impacted your dining experience, and we genuinely apologize for any inconvenience caused.
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your kind words about our responsive and helpful staff during the time of your distress. Providing assistance and support to ou… Show more
Reviewed: 6 June 2023 · Stayed in April 2023
Verified reviewReviewed: 1 June 2023 · Stayed in May 2023
Verified reviewReviewed: 5 April 2023 · Stayed in April 2023
Verified reviewReviewed: 7 March 2023 · Stayed in March 2023
Verified reviewReviewed: 5 March 2023 · Stayed in March 2023
Verified reviewReviewed: 30 January 2023 · Stayed in January 2023
Verified reviewReviewed: 23 January 2023 · Stayed in December 2022
Verified reviewReviewed: 13 January 2023 · Stayed in December 2022
Verified reviewReviewed: 29 December 2022 · Stayed in December 2022
Verified review