All vending machines were out of order!

Clean, friendly staff.

Stayed in August 2025

No hot water to take a shower in my room

Waterpark, nice clean room

Stayed in August 2025

Would have liked a better view from our room but I understand that the price reflected what view we had.

The water park on site at a decent price.

Stayed in June 2025

Location a bit far from the city

Good

Stayed in July 2025

Warmer climate within the pool area.

The kids loved the water park.

Stayed in August 2025

My daughter in law needed handicap parking, and there is only one at each of the back entrances ....we were unable to get a spot for her.

All staff from the front desk to the cleaning staff was friendly and helpful.

Stayed in August 2025

The main behind the front desk was not friendly or helpful

I like that they provided me with an additional hair dryer when asked

Stayed in August 2025

The water park was small, extremely crowded and dirty. My kids refused to swim in it after finding things floating in the pool. I’ve been to many water parks before and this is the only one my kids refused to use.

Large suites, friendly staff

Stayed in July 2025

Back enterence and the AC needs a through cleaning. There is an unexpected smell sometimes. The internet connection is not stable, wifi needs to be improved.

Staff members are very friendly and helpful. Convenient location, decent waterpark and arcade room.

Stayed in August 2025

The evening we checked in, we went down to reception to purchase some snacks from the canteen, and there was no one to be found for approx fifteen minutes. So we just went back to our room. No sign saying they were going to the washroom, or when they would return, they just weren't there. There were a couple people lined up waiting to check-in and a couple other guests had questions as we did, and we all were left waiting. The one thing that is always associated with a negative when traveling to a hotel is the beds. A firm bed with a soft pillow is not proper support for anyone. And that's how it always is. By the time morning comes, my shoulder is up in my neck, with a crick in my neck because my head has parted the pillow like a red sea, and my head is now on the mattress. It would be nice not to have to worry about neck and shoulder discomfort when traveling.

The water park was excellent and perfect for our family. The location it was great.It was off the beaten path, just a little. The cleaning staff were very kind and polite. The facility was very clean and easy to get around. We had a lovely visit to the spa as well.

Stayed in July 2025

Access to cream and Splenda or honey for night coffee.

The indoor water park.

Stayed in July 2025

The Check-out process was so lengthy, breakfast options were very limited, and the breakfast was not value for money at all. Parking is paid despite plenty of parking available.

Rooms are spacious and clean, the check-in process was very smooth, water park access was fun for the kids, parking in the hotel, and employees are generally nice.

Stayed in August 2025

The beds where to hard

Clean and nice staff

Stayed in August 2025

the location to niagara fall, the 25$ parking fees

The room is good, water park good, just a little small

Stayed in August 2025

Room nice

Stayed in August 2025

There really wasn’t much to not like. We had to ask for more towels as there were only 2 sets. We required 3 and we had to ask twice for them. Our cards didn’t work as soon as we were given them and the one employee blamed us for it. She may need to improve on her customer service because she was the one that forgot our towels too as we had to ask twice for them. Aside from that, the service was friendly. I should have asked for her name but didn’t want to cause any fuss.

It was clean, comfortable and safe.. Easy to navigate and find things. Service was friendly.

Stayed in August 2025

Clean and good.

Clean and good.

Stayed in August 2025

Cost Location is not close enough to the falls to walk Parking cost

Clean Welcoming Staff members were helpful

Stayed in August 2025

I got an ear infection after the water park

Spacious rooms

Stayed in June 2025

Paying extra for parking…if we already chose to stay with your hotel obviously this includes our cars Recommend: 1-Hand held shower head to easily shower children 2-Full body mirror in room 3-Including breakfast with stay

Awesome water park area

Stayed in August 2025

Price

Waterpark, clean rooms and excellent facilities

Stayed in August 2025

They should hire more qualified lifeguards as they dont pay yoo much attention to the people there. They just shows up to get paid and most of the time makes fun of people by giving each other signs.

Rooms are cleaned and all through out the building. Waterpark has improved a lot and chlorine ia not overwhelming anymore as maybe one of the reason was the doors and windows are open to let the air out. Water is warm and cozy.

Stayed in August 2025

The room was carpeted, as most hotels, but there was a wet feeling to the carpet and odor. Could have been just the cleaning product used to clean or the wet feet everyone uses from the Waterpark!

Breakfast was great. Lots for the kids to choose from!

Stayed in August 2025

Nothing to see or do bearby

Big & clean room, comfortable beds, great waterpark

Stayed in August 2025