Staff missed giving clean towels and paper towels after making the room. The room smelled like wet towels - no external ventilation. Not the best value for the money.

Great breakfast and location.

Stayed in August 2025

Cleanliness

Location

Stayed in July 2025

Excellent breakfast with plenty of choice. The location was perfect just by the main shopping mall and across the main road to the promenade. The promenade was approx 10k all along the shore line and great for an early morning walk/run. spacious room with a view across the bay.

Stayed in March 2025

Bit of an outdated hotel, needs an update

Good location, nice view

Stayed in January 2025

Room, mattress, shower

Breakfast, location, lounge, staff

Stayed in February 2025

Many things are showing signs of usage. I guess with small investments the rooms could have an air of new. Room service also came cold and very industrial. Below standard of a five stars hotel. Breakfast also little bit below…

Everything except the maintenance and room service.

Stayed in December 2024

We were very unhappy with our Executive suite on floor 12 room 1201 as soon as we were shown to our room immediately you could smell a strong odour of damp/ mustiness which was overpowering and not happy about the fact the reception gave us very little information when checking in so we had to ask about the hotel ourselves . The first morning we woke up to find the entire living area floor was extremely wet and this was clearly an ongoing issue, and explains why the room smelt so musty and damp. When we complained about the wet floor we were told it was due to our air conditioning was on a too higher setting and causing the floor “to sweat’ because the room below was on a very cold setting 🤔Our coffee machine was broken and eventually got replaced on the 3rd day. We were shocked to discover on the first day when we went to use the outdoor pool that there was major construction work next door to the property and the noise of drilling/piling and dust was awful . Nobody at the time of booking the Majestic Palace hotel ever advised that we would have this construction activities whilst we stayed for 4 days and totally spoilt our time relaxing by the pool. Breakfast time was chaotic due to so many people all going about the same time and made breakfast time incredibly noisy and definitely not at all relaxing and it seemed as though the hotel was struggling with organising a process and timing system to control things and finally the staff generally looked very unhappy and totally demotivated

Location was great and near to an excellent shopping mall and lots of bars and restaurants. Some good facilities but not enough to suggest a 5 *

Stayed in February 2025

The bathroom, it was good, nice, clean but i thought it would be a little bigger

I had an amazing vieuw from my window, looking down on the boardwalk and the beach. The pool is amazing aswell with an amazing vieuw. The hotel is big, know and ideal placed if your looking for good restaurants. I will book this again !

Stayed in February 2025

The tidy up of the rooms by the maids

The people I met.

Stayed in January 2025

Wifi horrible Breakfast… not good at all

Location

Stayed in January 2025

However, the decor feels a bit outdated, reminiscent of the early 2000s. As a Palace Hotel, I would expected a higher standard in hospitality and facilities. We were charged 20 BRL for two oral hygiene sets that included a travel-sized toothbrush and toothpaste, which are typically provided as complimentary amenities in hotels of this caliber. Overall a good experience, but it left us wishing for a bit more elevated hospitality experience.

Excellent location at Beira Mar avenue, and good service overall. Breakfast offers a good selection of Brazilian staples, including pão de queijo, tropical fruits, fresh juices, and Minas cheese.

Stayed in January 2025

The staff is very helpful and extremely kind. There is a lot to do around the hotel and in the hotel- if you wanted to never get in a cab and just chill in this area, you would be fine. Huge mall across the street and great dining all around. The hotel dining is good as well. The hotel is older , but they have kept up with it well.

Stayed in December 2024

Great location for the hotel but the room are a little dated. The breakfast was very good and wifi was spotty at times. The cigar lounge on the main level is excellent with amazing staff!

Stayed in January 2025

"For the high price range in Brazil, this hotel is disappointing and far from 5-star standards. The apartments were not properly cleaned, and many features felt outdated and poorly maintained. The TV quality was subpar, and although I spent most of my time outside, it was still underwhelming. The gym was also outdated and did not meet expectations. Overall, the hotel lacks the modernity and quality that should justify its premium pricing."

Stayed in December 2024

The hotel is fine, but it is not a 5 star. Maybe a good 3 star. Noisy bedroom, outdated and poor furniture, lack of room amenities (no towel hangers, poor bathroom lighting, etc.).

The location despite not having a beach is comfortable to go for a walk and is very fast transit to move to the beaches of the island.. The breakfast is very good and varied. The friendliness of the staff. The room is comfortable and clean.

Stayed in December 2024

My room was allocated in a floor where guests were constantly speaking loud. And when I requested the room, I even asked why my room was a family room, which gave access to a second bedroom. The staff said I shouldn't worry, since that adjacent room wouldn't be used. However, at midnight, women were laughing, talking very loud in that exact room the staff mentioned wouldn't be booked for the night. Overall, that was not a good night of sleep!

The hotel is in a very previlege location, close to the center, but still in a very safe area of the city, right across a shopping mall. The restaurant has great meals, the service was excellent.

Stayed in October 2024

The gym and the parking staff. The latter did nothing to help the cars move faster. There was a traffic jam everyday by the parking lane.

The location, the room and the breakfast were excellent! The gym is quite small and limited. Thankfully, I could run on the track by the beach.

Stayed in September 2024

Average breakfast, we stayed in 14th floor, rooftop is very loud

Amazing location, but very expensive, hotel is getting old

Stayed in October 2024

I don’t think it is a good value for the money. The rooms were simple, they are charging for the location. Plus the bathroom disability handle was broken in our room, thankfully we didn’t have any disabled person with us.

Extremely good location. Also it has a good view of the bay.

Stayed in August 2024

amazing breakfast, great location

Stayed in August 2024

Old, in need of some renovation

Location and breakfast

Stayed in August 2024

Very noisy guests during the whole Night ! Yelling at the corridors. Tried the reception at 1am and 4 am. Nobody answered!

Location

Stayed in September 2024

old bad smell like old and dated

close to beira mar

Stayed in May 2024

Comfortable beds, very clean, great location.

Stayed in July 2024