Reviews of Grand Amazon Expedition - All Inclusive 5 stars
Rua Marques de Santa Cruz, 25, Manaus, CEP 69005-050, Brazil
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewFabulous way to see the Amazon. Very well organised. Super knowledgeable and friendly staff and guides.
All good!
Hello Peter, Thank you very much for your review of Grand Amazon Expedition and for taking the time to share your experience. We are delighted to hear that you had a positive experience and that our team's dedication and the organization of the trip contributed to a memorable journey through the Amazon. We look forward to welcoming you again soon. Best regards, Online Reputation Management Grand Amazon Expedition
Hello Peter, Thank you very much for your review of Grand Amazon Expedition and for taking the time to share your experience. We are delighted to hear that you had a positive experience and that our team's dedication and the organization o… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewRoom was larger than on other cruise ships. It was nice to have a balcony.
I got bit by spiders on my legs and back. Food choices were not to my liking.
Hello George, Thank you for your review of Grand Amazon Expedition. We are glad you enjoyed the spacious room and balcony. The comfort of our guests is a priority, and your feedback is valuable to us. We will address the concerns you mentioned to improve future experiences. We hope to welcome you again soon. Kind regards, Online Reputation Management Grand Amazon Expedition
Hello George, Thank you for your review of Grand Amazon Expedition. We are glad you enjoyed the spacious room and balcony. The comfort of our guests is a priority, and your feedback is valuable to us. We will address the concerns you menti… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewRoom is spacious and excursions are designed quite well. Staffs are very welcoming. There are very few English speaking guests but cruise is trying to accommodate.
Communication is very poor prior to cruise start. Try to call the number provided but no English speaking staff available to answer the phone. There is no acknowledgement of booking even after payment are fully paid. I have booked through booking.com. But I do expect some kind of confirmation. Everything does work out but
Dear Winnie, Thank you for your valuable review of Grand Amazon Expedition and for taking the time to share your experience. We are pleased to hear that you enjoyed the spacious room, well-designed excursions, and the warm welcome from our team. The dedication of our staff to creating a positive experience is one of the core values we uphold, and we appreciate your recognition of their efforts. We also appreciate your feedback, and we are working on improving this aspect to ensure a smoother process for all guests in the future. We look forward to welcoming you again. Kind regards, Online Reputation Management Grand Amazon Expedition
Dear Winnie, Thank you for your valuable review of Grand Amazon Expedition and for taking the time to share your experience. We are pleased to hear that you enjoyed the spacious room, well-designed excursions, and the warm welcome from our… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewIt is a great experience. The staff are very friendly, attentive and knowledgeable. They make sure you are comfortable and enjoying your trip. Everything is well prepared and you will never go hungry, the food doesn't stop coming!
When you visit a local community on the river, they separated the English speakers because the greeting and performance by the community is in Portuguese. So we were unable to watch, which defeats the point of the excursion. They should rather let the English group watch the performance and then the tour guide can provide an explanation afterwards.
Dear Richard, Thank you for your review of the Grand Amazon Expedition and for taking the time to share your experience with us. We are pleased to know that your journey with us was enjoyable and that our team’s attentiveness contributed positively to your overall impression. At the Grand Amazon Expedition, one of our core values is delivering exceptional service, and we are glad this was reflected during your stay on board. Your feedback is truly appreciated and will help us enhance future experiences for all our guests. Warm regards, Online Reputation Management Grand Amazon Expedition
Dear Richard, Thank you for your review of the Grand Amazon Expedition and for taking the time to share your experience with us. We are pleased to know that your journey with us was enjoyable and that our team’s attentiveness contributed … Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 May 2025 · Stayed in March 2025
Verified reviewGreat experience, amazing staff!
Dear Guest, We sincerely appreciate you taking the time to share your impressions of the Grand Amazon Expedition. We strive to attend to every detail to provide the best possible experience, so it brings us great joy to know that your journey was fantastic, and that the efforts of our team left a positive impression on you. We look forward to welcoming you back for another memorable adventure. Kind regards, Quality Manager Grand Amazon Expedition
Dear Guest, We sincerely appreciate you taking the time to share your impressions of the Grand Amazon Expedition. We strive to attend to every detail to provide the best possible experience, so it brings us great joy to know that your jou… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewAmazing experience! Go for it!
Nothing
Dear Guest, First and foremost, we would like to sincerely thank you for your kind review of your recent holiday with us. It is always a great pleasure to receive such positive feedback, as it reaffirms that our daily efforts are meaningful and that we are on the right path in our commitment to providing memorable holiday experiences. Once again, we truly appreciate your comments, and we look forward to welcoming you back in the near future. Best regards, Quality Manager Grand Amazon Expedition
Dear Guest, First and foremost, we would like to sincerely thank you for your kind review of your recent holiday with us. It is always a great pleasure to receive such positive feedback, as it reaffirms that our daily efforts are meaningf… Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewIf you already reading to comments, don't hesitate... just book... you won't regret it. Accommodation, food, excursions and staff were just fantastic. Exceeded expectations.
No information provided about the cruise, especially key information like booking confirmation, check in times, where to check in, what to expect, what to pack, etc. Not very responsive either... but it all worked out beautifully in the end.
Dear Monisha, Thank you for taking the time to share your feedback. We are thrilled to hear that your experience aboard the Grand Amazon Expedition exceeded your expectations in terms of accommodation, gastronomy, excursions, and staff. It is wonderful to know that your journey was a memorable one. We also appreciate your constructive comments. We are continuously working to improve our communication and will take your feedback into account as we strive to enhance the guest experience. We look forward to welcoming you back for another incredible adventure. Best regards, Online Reputation Management Grand Amazon Expedition
Dear Monisha, Thank you for taking the time to share your feedback. We are thrilled to hear that your experience aboard the Grand Amazon Expedition exceeded your expectations in terms of accommodation, gastronomy, excursions, and staff. It… Show more
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewAll inclusive! 4 days of paradise. Boat,food, expeditions , all were excellent! And i am not the person to give compliments for nothing.
Boat is a bit dated,yet kept in a very good condition.
Dear Customer, Thank you for choosing Grand Amazon Expedition. We are grateful for your feedback and are pleased to know that you enjoyed your time with us. Your observations are valuable, and we are happy to hear that the overall experience met your expectations. We hope to welcome you back for more unforgettable moments in the future. Warm regards, Online Reputation Management Grand Amazon Expedition
Dear Customer, Thank you for choosing Grand Amazon Expedition. We are grateful for your feedback and are pleased to know that you enjoyed your time with us. Your observations are valuable, and we are happy to hear that the overall experi… Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewThe motorboat excursions were exceptionally good; excellent guides and drivers - they were very knowledgeable. The professionalism of the excursion teams.
Nothing specific
Dear Lesley, Thank you for your kind words regarding your Grand Amazon Expedition. We're thrilled you had a positive experience and appreciated the professionalism of our staff. We look forward to having you join us again soon! Kind Regards, Online Reputation Management Grand Amazon Expedition
Dear Lesley, Thank you for your kind words regarding your Grand Amazon Expedition. We're thrilled you had a positive experience and appreciated the professionalism of our staff. We look forward to having you join us again soon! Kind Reg… Show more
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 8 February 2025 · Stayed in February 2025
Verified reviewJust finished the 4 night cruise and it exceeded our expectations. Although the boat is a little tired it is spotlessly clean (cabins serviced twice per day) and well appointed. Good size cabins, all with a balcony and enormous comfortable bed, tv, wifi, minibar, dressing gown, slippers etc. it was a floating hotel room. The staff are all lovely, a particular we would like to thank to Moura in the dining who took such good care of us. He was very kind and attentive, I was a little apprehensive as some reviews said the food was not good & the wine was undrinkable but actually we found the opposite. Lots of Amazonian fish, fresh salads, fruit (plus lots of treats if you preferred). We particularly enjoyed the captain’s dinner on the final night Food was delicious. It was followed by a wonderful show. Several excursions per day so the boredom get a chance to take hold. Although it seems expensive when you book it, you don’t have to spend a single cent whilst on board. It is, fully all inclusive and once you add everything up, it feels like good value. I wouldn’t hesitate to recommend the cruise. It’s a once in a lifetime experience.
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Dear Joanne, Your wonderful feedback after your stay made our day. We look forward to your next visit. Best Regards, Online Reputation Management Grand Amazon Expedition
Reviewed: 1 February 2025 · Stayed in January 2025
Verified reviewReviewed: 1 February 2025 · Stayed in January 2025
Verified reviewThe Staff made a genuine effort to make our stay both comfortable and memorable. All safety precautions were appropriate both on board and during excursions. The ship and it's amenities was fisrt class. The bars were well stocked and very well staffed. Overall and exceptional 4 days on one of the natural wonders of the world.
I would like to have seen more of the river and some narrower riverways but acknowledge that there are 3 main impediments, 1) fuel use and excessive CO2 emmisions (although it lies amidst one of the great CO2 consuming regions on the globe), 2) navigational limitations of such a large vessel on narrow waterways with shifting channels, and 3) operational costs. Still some shift from night travel/ day anchor towards night anchor/ day travel might provide more adventure for the guests.
Dear Brad, Thank you for sharing your impressions of your recent visit to our Grand Amazon Expedition. It is great to know that we met your expectations regarding our facilities, restaurants and shows. We will continue working to make each stay of our visitors a moment to remember. Regarding your comment, we have qualified professionals to ensure the well-being and quality service for our guests, but please know that we will forward it to the responsible department for evaluation and future improvements. We hope to welcome you again, ensuring an increasingly better stay. Hugs from the entire Iberostar Family. Kind Regards, Online Reputation Management Grand Amazon Expedition
Dear Brad, Thank you for sharing your impressions of your recent visit to our Grand Amazon Expedition. It is great to know that we met your expectations regarding our facilities, restaurants and shows. We will continue working to make eac… Show more
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewRooms were clean and comfortable, each with their own balcony, fridge and smart tv. The food was great and the service excellent. Truly all inclusive, the excursions were top class.
Nothing
Hello Natalie, It has been a real pleasure to read this excellent review of your recent holiday with us at our ship and we really appreciate that you took the time to write and share it with us. The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Online Reputation Management Grand Amazon Expedition
Hello Natalie, It has been a real pleasure to read this excellent review of your recent holiday with us at our ship and we really appreciate that you took the time to write and share it with us. The fact that we were able to exceed your … Show more
Reviewed: 24 January 2025 · Stayed in January 2025
Verified reviewReviewed: 9 January 2025 · Stayed in December 2024
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewWe had a great time on the Iberostar Grand Expedition. The food variety was good, the cocktails were great, and the excursions were quite fun—especially the piranha fishing. The staff (shoutout to Ale and the guides) were super friendly. The bed was very comfortable
Definitely not worth the €600 per night. The ship is very old (see attached photos), with decaying and crusty cabins that felt far from luxurious. To make it worse, water constantly dripped from the ceiling due to the air conditioning—really uncomfortable. We were also let down by the lack of wildlife. While I understand this isn’t the ship’s fault, we only saw birds, birds, and more birds, plus a couple of pink dolphins. Not the experience we were hoping for. Overall, the ship’s condition and the overall experience just didn’t live up to the price tag.
Hello Riccardo, First of all, we would like to thank you for letting us know about your recent stay at the Iberostar Grand Amazon. We truly appreciate your compliments, but even more so the valuable opportunities for improvement that you have provided. Rest assured, we will share your feedback with our management team and work on them together. We hope to have the opportunity to welcome you to Iberostar Hotels & Resorts once again. Kind regards, Online Reputation Management Grand Amazon Expedition
Hello Riccardo, First of all, we would like to thank you for letting us know about your recent stay at the Iberostar Grand Amazon. We truly appreciate your compliments, but even more so the valuable opportunities for improvement that you … Show more
Reviewed: 24 December 2024 · Stayed in December 2024
Verified reviewReviewed: 16 December 2024 · Stayed in November 2024
Verified reviewReviewed: 8 December 2024 · Stayed in October 2024
Verified reviewReviewed: 22 November 2024 · Stayed in November 2024
Verified reviewIt was a 5 star experience. Amazing from Day 1 to last day. Extremely enjoyed the 5 star luxury service. Worth every penny.
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Hello Maria Elena, Thank you for your kinds words and positive feedback! I am so happy to hear that you received such wonderful service while with at Grand Amazon Expedition and that everything was to your liking during your stay. I will be sure to share your compliments with the entire hotel team as I know they will be delighted to hear it. We hope to welcome you back again soon and wish you safe travels in the meantime. Warmest Regards, Online Reputation Management Grand Amazon Expedition
Hello Maria Elena, Thank you for your kinds words and positive feedback! I am so happy to hear that you received such wonderful service while with at Grand Amazon Expedition and that everything was to your liking during your stay. I wi… Show more