Bathroom sometimes smells a bit like sewage

Easy check in and check out Beautiful breakfast, with lots of options! Hotel close to everything

Stayed in June 2025

the pool was closed for mantainance

Hotel was nice and clean

Stayed in February 2025

breakfast is very basic.

very clean and comfortable.

Stayed in January 2025

Bad Breakfast and Parking Lot!

Cleanliness.

Stayed in September 2024

Breakfast was disappointing. Very below the standard that I would expect for the hotel.

Great location, clean and modern

Stayed in July 2024

The Breakfast is really boring because it´s every day the same and the choice is not large!

Good Hotel in a perfect location at the Piracicaba River.

Stayed in June 2024

Nothing really affected my stay

Infinity pool

Stayed in March 2024

I believe exhaustion system is connected with another room, sometimes had the impression of Cigarette smell coming from bathroom. Parking lot are not enough, every night was completely full and exciting the capacity, every night was forced to park the car out of parking spaces (access driveway)

Staff very friendly and helpful

Stayed in March 2024

Room are really small. I booked an “executive suite” and found a really tiny room. Mattresses are not the most comfortable. Maintenance is lacking, several points of wear and tear left unfixed.

Well located hotel, close tongue university and the innovation center. Bathrooms are very modern. Breakfast is good.

Stayed in December 2023

Wifi didn't work at all during the visit with any of my devices.

Stayed in October 2023

Towels were old, and there weren’t many in our room upon arrival.

Good location, efficient staff

Stayed in September 2023

Poor soundproof windows for traffic noise

Room size, comfy pillows

Stayed in June 2023

Fotos don't reflect reality. Hotel is already old and need some refresh. It is rather a 3 star than a 4 star hotel. If you are up to cleanliness, you will not like it. Bathroom isn't properly clean, towels are already quite used and you can see dirt everywhere. The carpet on the various floors haven't seen a vacuum cleaner for some time. As people normally use the elevator, probably nobody has seen the stairs, where things (building material and other stuff) are laying around, is dirty and dark.

Staff at reception is friendly and polite. Breakfast was good, with various options

Stayed in June 2023

Breaksfast could have had more choices. Staff fid not speak english.

Good location, spacious and modern rooms with nice bathroom. Breakfast was good, but a bit limited. Staff was very polite, but did not speak English.

Stayed in May 2023

the breakfast was too messy in the morning

the swimming pool

Stayed in September 2022

Attention and Agility

Stayed in September 2022

Checked-in was on a rainy day and staff still asked us to drive all the way to the back so had to walk our suitcases in the rain. Facility looked modern on photos, but it is actually old. Our toilet tap had some weird thick white layer all over it- looked almost like plaster. We also found past clients hair in our bedding. Corridors had a bad smell - likely due to very old carpets without adequate maintenance. Security not top priority either, anyone guest or not can get anywhere in the hotel. We weren’t provided enough towel, but they provided on request. Parking was a bit of a nightmare - gets really full at night. They also seem to run events at night which just add to the problem. Staff wasn’t rude, neither friendly. We came from another hotel where people were actually friendly and helpful, so difference was absurd. Poor area also lacking maintenance and cleanliness. Breakfast was mainly carbohydrates based - some pastry, cakes, bread. Some sad eggs.

It is well located. Check out was quick. May have been deceived by photos, be aware this is a very very basic hotel. Restaurant grilled chicken was good.

Stayed in June 2025

The bed in our room was awful, it was just as hard as sleeping on the floor. The cleanliness of the bathroom was appalling, mold lines all over the shower. The entire room had a funky smell and the state of maintenance was really a let down.

The location is good, the breakfast is decent.

Stayed in October 2024

You wouldn’t believe you were at the hotel you saw on booking, online it looked really good, new modern but in reality it’s a sad rundown old hotel with dirty windows, uncomfortable beds and tiny rooms, a very unpleasant experience. Breakfast was ok, just ok.

Location was good.

Stayed in August 2024

Noisy and dirty property Towels smells really bad Untrained staff Gym out of service Sauna out of service Won’t recommend and won’t stay again

Pool, location that’s it !

Stayed in March 2024

Beautiful property, nice restaurant, good location. Mostly important, one of their front desk staff is outstanding! Level of professionalism and friendliness is top notch. Just book it. You woke be disappointed

Stayed in February 2024

It's our second time in this hotel, so for us the hotel was great.

Stayed in December 2023

Initial Utility Issues: Right upon arrival, we faced a significant issue with the lack of electricity and water, which wasn't resolved until 11 PM that night. Air Conditioning Problems: During one of the nights, the air conditioning system failed for 2-3 hours. This was eventually fixed but caused discomfort in the meantime. Cleanliness Concerns: The cleanliness, especially in the pool bathrooms, was not up to the mark. Despite bringing this to the attention of the staff, there was no noticeable action taken to improve the situation. Staffing Shortages: There seemed to be a general shortage of staff, particularly noticeable in cleaning and maintenance roles. This not only affected the cleanliness but also the overall efficiency in addressing guest concerns and maintaining the hotel. Overall Impact on Experience: These issues, combined with the evident struggles in staffing and maintenance, significantly detracted from the overall experience at the hotel.

Responsive Management: The hotel management promptly refunded us for the first night due to the inconvenience of the power and water outage, without us having to request it. This was a thoughtful and fair gesture that I appreciated. Nice Setting: The Class Hotel, from its appearance and ambiance, has a nice setting which initially seemed promising for a comfortable stay.

Stayed in November 2023

The property is in urgent need of maintenance and more staff. The wall in the bathroom had a hole because of something that was removed and not replaced. The curtains and all towels have something written on them such as the room number which makes them look dirty. The carpet on the hallway is very dirty. There is barely no staff during breakfast so the tables aren’t clean. I called the reception 4-5x times during my stay and no one picked up. It’s not the staff’s fault as there aren’t many of them, 2 at the most but usually only 1 person at the reception.

The rooms are spacious and the location is good. One receptionist helped me out when I felt a cigarette smoke coming into my room through the bathroom, they managed to solve the problem.

Stayed in November 2023