The hotel has only 2 elevators and the waiting time can be long; Staff is not friendly, they do not even greet you once you go in or out from the reception.\ Breakfast is just below average, poor cleaning of the restaurant. Paid valet service, which is fine, but normally there was only one guy working who was not able to handle alone all cars, so be ready to wait. It was a very cold night and there were no blankets available.

Great location, easy access in Santo Andre, near the Shopping ABC, very easy to move around. the room is of good size, cleand and in ok conditions.

Stayed in August 2025

Living room need a more comfortable sofa, bathroom with no Barr handle inside the shower, faucet sink is to hard to shut off, getting a water liking

Location, staffs, room service, cleaning, breakfast fantastic!

Stayed in August 2025

Nothing

Clean, safe, nice breakfast, helpful staff. Thank you

Stayed in March 2025

The overall experience was very good.

I liked the accommodations, the staff was very friendly and helpful, the hotel locations was near stores, restaurants, public transportation and a shopping mall which made my stay more enjoyable.

Stayed in February 2025

The sofa was a little bit dirty, no microwave in the room.

The breakfast was very good, great assortment of things to eat. The location of the hotel was great, with great access to downtown Santo André, supermarkets, restaurants and bars...

Stayed in January 2025

They don't have outlet adapter, but they sell at very expensive price. I arrived at the hotel during the night and I have lots of bags, the staff of that shift didn't help us and told me some guest got the cart and haven't returned. I had to do two trips with my nails for my wedding not fully dry. But this situation happened just with 1 staff that was not very helpful only, The others were amazing

Some of the staff were very friendly, but they don't speak English. Although they put effort to understand the guests and make sure we they provide what they need. The shower is good. They have some renovated suites and I got one of them. Bed is very comfortable, shower has a good pressure of water. Breakfast was very good including variety of fresh fruit, bread, juice. I loved the tapioca and pao de queijo.

Stayed in October 2024

No good blankets for the temperature, it was too cold outside and inside and the blankets where not enough

Location and Good where Good

Stayed in August 2024

Gym

Breakfast and Room

Stayed in September 2024

Crowdy breakfast, poor options for room service, bad food

Big apartment, nice place with restaurants and a mall close by

Stayed in August 2024

Valet parking paid everyday

Stayed in July 2024

The small kitchen space in the room is pretty good, bur that aren't any appliances, nor silverware, nor plates, nor glasses... In fact, kitchen was just a sink with some cabinets. Not useful at all. Not even glasses?

Room space is quite confortable. There is a small kitchen and a living area separated from the room and a balcony. The breakfast is Ok. Very silent during night. Good neighborhood.

Stayed in May 2024

Accommodation conditions and team availability to provide service to customers;

It was a pleasant experience staying at your hotel, I liked the breakfast, particularly the fact that you served sweet potatoes, but I recommend that you serve more locally produced food from the countryside instead of lots of bread, cheese and other sausages; I promise to return as soon as possible; Thank you very much;

Stayed in March 2024

The fact that we were 4days and 3 nights and the house keeper on the 4th floor didn’t clean our room… she barely made the beds and folded the towels. The floors and the bathroom were never cleaned!

Well located, overall the property was very nice clean and the staff was great at the restaurant specially Mr Henrique!!! Every morning he made sure to take great care of us

Stayed in April 2024

No. Every thing was good. Thanks

Stayed in December 2023

room equipment was a bit basic - bathroom a bit old and not 100 % clean

Hotel staff at reception was very friendly - room was large - location was safe, but a bit far away from the Sao Paulo - breakfast selection was quite large

Stayed in December 2023

A lot of noise from a certain equipment near to my room in the top floor.

Big and comfortable rooms.

Stayed in November 2023

old furniture

good location

Stayed in June 2023

Nothing - overall a good experience here.

Stayed here a couple of times. Helpful and friendly staff. Breakfast is fresh and tasty. Walking distance from shopping mall and restaurants/bars. Paid parking available. Clean and tidy room on arrival, also a decent size with small balcony area.

Stayed in May 2023

convenient location, great breakfast, good value.

Stayed in March 2023

The room keys are not working fine sometimes.

The location is very good.

Stayed in January 2023

Parking: So bureaucratic, expensive and require you wait a long time to get your car parked or back and have a lot of papers and payments all time, could be more simple and efficient. Maintenance: an old build, furnitures and restroom require be renewed.

Stay in a nice place, near the mall and downtown.

Stayed in December 2022

There wasn’t a blackout curtain for the sunlight; there wasn’t a microwave like in the pictures; it was noisy - we could hear ppl from the other rooms

The bed was comfy

Stayed in January 2025

The room was pretty disappointing. The hallway smelled bad (maybe like mold), and in the room for three people, we found a few problems. The TV remote didn’t work (it got replaced after a few hours), there was one bath towel missing, and the room felt dirty and dusty. The single bed had a totally deformed and uncomfortable mattress, and the worst part was that the bed linens were obviously dirty and stained, like they hadn’t been changed after the last guest (and they smelled bad). When I mentioned this at check-out, the staff member said it was already a complaint from other guests and asked me to report it on the website so they could register the issue.

The location, room view, and staff are definitely positive points of the Blue Tree Santo André. The breakfast offers a wide variety of options to suit all tastes.

Stayed in December 2024

Best hotel i ever stayed . Very clean

Stayed in October 2024