Slight damage to some of the room features (did not affect use) no iron or board in room and once delivered on request had to be returned within half an hour (not helpful for business travel) Servicing room was limited (I ran out of toilet paper on my last day) Be prepared with a translation app to sort out your check in, check out and special requests (common throughout SP)

Location, spacious room and good wifi. Excellent breakfast buffet daily and very helpful friendly staff

Stayed in May 2025

Location of it

Stayed in April 2025

Poor maintenance. air con not working, toilet got clogged, shower mediocre. Poor quality toiletries. Also overpriced small bottles of water in the minibar

Good location.

Stayed in April 2024

Gym is small, rooms not well sound-proofed, low quality breakfast.

Good location, friendly staff

Stayed in April 2024

The breakfast was average

Stayed in November 2023

The price was too expensive for the hotel

Spacious and bright

Stayed in November 2023

Initially, the WiFi did not work, but the staff helped in solving the problem.

A very pleasant and conveniently located hotel. The room was comfortable, with a really good bed. I very much enjoyed the breakfast. The staff was very friendly and helpful.

Stayed in October 2023

Nothing really. It’s on a steep hill but so is most of São Paulo!!! 😄

Good location, helpful staff, really good rooms for when on business with large desk and work area. Breakfasts were amazing (daily variety) and balcony with an amazing view was a bonus! Colleague used the pool, while small was good enough to feel like you’d had a swim. All-round excellent value.

Stayed in October 2023

Breakfast could be better, considering the wonderful Brazilian cuisine. It was below average. My room was not well maintained and there was broken lamp, broken picture on the wall, there is no sound proofing whatsoever and the rooms are super close to the elevator, so you hear everything.

The bed was okay, the room too. Location is great, really convenient. Staff is the star: friendly, kind, helpful, wonderful Brazilian people as its best!

Stayed in May 2023

Good location. nice staff

Stayed in April 2023

English knowledge at the front desk was not sufficient for an international 4-star hotel in the main economic city of Brazil.

Hotel is centrally located around 700m from Avenida Paulista and the shopping area within Jardins area. Hotel as a decent pool and gym on the rooftop. Nice choice of food with different fruit juices / fruits at the breakfast.

Stayed in November 2022

English knowledge at the front desk was not sufficient for an international 4-star hotel in the main economic city of Brazil.

Hotel is centrally located around 700m from Avenida Paulista and the shopping area within Jardins area. Hotel as a decent pool and gym on the rooftop. Nice choice of food with different fruit juices / fruits at the breakfast.

Stayed in November 2022

the breakfast, not healthy at all, not vegan at all. Coffee wasn t very good, either. The kitchen is very low level, we stayed for dinner once and after 40 minutes we’ ve got a sandwich and a omelette that seemed bought in a chesp bar.

The room was incredible, large and well equiped

Stayed in November 2022

The street is noisy and there is no chance for a restless night sleep unless you sleep through anything. A light sleeper would certainly struggle with the very late and very early morning street activity including heavy traffic and construction

The location is great with short walks to restaurants and cafes. The area is very nice.

Stayed in September 2022

Shower / bathroom area could had been cleaner. Operation of switches was totally messed up and confusing.

Bed was comfortable and big.

Stayed in September 2022

The construction didn't let us use the pool and the gym

Everything, especially the staff

Stayed in January 2025

- The holy building was under construction - there was no hot water. An Absurd - mold on the bathroom

Location

Stayed in December 2024

Noisy as they are refurbishing the front desk access as well as the pool area. Also, they claim to have a king size bed but it is in fact 2 single beds united that do not align the height of the mattress

Shower and amenities

Stayed in November 2024

The Breakfast (very poor) and the Elevator (small size, one of the elevator is not functioning and the staff of the hotel is using during the check in time.

The size of the room.

Stayed in July 2024

The staff could hardly speak English. The breakfast was very basic and staff not very helpful. Nothing like omelettes or fried eggs were offered. My kids were disappointed with the breakfast.

The location, however, there is a construction site right next door with hammering early in the morning. The hotel is rather small with only two small elevators and one wasn’t working for the 2 days we were there. I requested 2 rooms on the same floor, one 3 beds for my kids and 1 double. They gave me on two separate floors. I was not pleased about this.

Stayed in June 2024

Excellent service from the reception staff. Huge room with lots of light and even a small balcony. Well stocked mini bar. The location is ideal, close to pharmacies, bars, restaurants, etc. We would definitely choose to stay here again!

Stayed in February 2024

As soon as we entered the room we found a used condom on the floor. They changed us to another room with the exact same configuration but the new room had a clogged drain in the shower. At the end, even Accor decided to not credit us with reward points.

The location. The management gave us chocolate with an excuse note to apology for the the mistakes.

Stayed in August 2023

if you’re get used to 4 stars Mercure this hotel doesn’t have any common. Rooms are in very poor and outdated condition. No bathrobe, no slippers, no dental kit. Super glitchy internet, no sound proof rooms. Very poor breakfast, all you have a lot of bread and omelet.

The stuff is super friendly and hospitable. that’s the only +

Stayed in July 2023

Nothing

Everything

Stayed in November 2022