I asked help with the receptionist for UBER booking but she refused to book the UBER. This I don't like. In rest of the country's hotel receptionist are helping us with full co-operation.

Stayed in May 2025

For people visiting from other countries, the choices could have been more.

Overall, a good setup and open till 10:30AM.

Stayed in April 2025

Excellent hotel, comfortable and cool facilities.

Stayed in November 2024

Some little nucks and cranies needed maintenance but didn't intervene with my experience at the hotel.

I needed to stay in Sao Caetano so the location was excellent for me. The amenities fantastic and for the price, the hotel was exactly what me and my family needed.

Stayed in December 2024

quiteness

always feel comfortble during my stay

Stayed in January 2024

Bathrooms need to be taken care of. Better cleaning needed @ shower or rekaulking. Restaurant attendants need to be more attentive.

Two thumbs up to staff. Every single person (front desk, housekeepers, bartender, restaurant staff), were super friendly & helpful.

Stayed in January 2024

so simple

Stayed in May 2023

The first room we booked was a studio and on the website the pictures are very deceiving as the room looked much bigger, but when we got in there we were immediately overwhelmed with how small it was. As soon as we arrived we asked to upgrade to a suit as we could not have stayed in the studio for 1 night let alone 7 nights. There was not even room to put a suitcase down. We were really unhappy and dissatisfied that the pool was closed whilst we were there, the only reason we booked this particular hotel was because of the pool and us wanting to use it everyday. We feel we should have been told in an email or the website should have advised of the closure. We feel we should have been offered a discount or at least got our upgrade of our room as complimentary due to the inconvenience of no pool.

The location was not as we thought and was quite a long way from everything. The breakfast was good. All staff were friendly and helpful and always had a smile. The lady receptionist who checked us in was extremely helpful throughout our stay. Also as my partner is Brazilian and I am English with very little use of the Portuguese language it was great that this lady spoke excellent English.

Stayed in February 2023

The room was smelly, like mold. The safe didn't work.

The location is amazing. Very convenient.

Stayed in April 2025

Needs a fresh paint inside the property and a new carpet

Location

Stayed in January 2025

Old fashioned, seen better moments. Rooms need renovation and deep cleaning.

Central location and close to several important companies in Sao Caetano

Stayed in June 2024

Bedroom very small. Food is not good.

Localization and good shower.

Stayed in July 2023

Very dirty and outdated room Black mold everywhere, walls were disgusting! Staff extremely rude Would never expect this from such a well stabilized brand Disappointed

Very dirty and outdated room Black mold everywhere, walls were disgusting! Staff extremely rude Would never expect this from such a well stabilized brand Very disappointed

Stayed in June 2023

Olá, noise, dirty. Horrível. Nor standard Accor group

Nothing

Stayed in April 2023

One day came to room and there was a guy fixing AC. Don’t think everything was working in the room and they figured it out before we reported it Was strange. One time came back to room and door was wide open

Food is awful. Breakfast terrible. No good restaurants around so have no choice.

Stayed in January 2023

Nothing appealing. Good at hotel is awful

Disgusting

Stayed in January 2023

internet is weak studio small but enough for one person

location is good , breakfast nice , next to hotel is supermarket , pharmacy , mall ten minutes away and many other near by restaurants

Stayed in January 2023

- room smelled like urine, had mold in several places and the floor was so dirty that our feet’s were black at the bottom. - changed rooms and the guy at the front desk gave me a key to the wrong room. I opened the door and a man was inside the room. then I got the right key… - I ordered a coffee at the restaurant and it took 45 minutes to receive it. A SIMPLE COFFEE. - needs renovation immediately - a couple girls at the front desk need training to be more welcome. I felt pretty bad trying to solve a few problems with them. I speak Portuguese, so it would be easier to talk to them, until we got to the point that I was tired of speaking to them and receiving bad looks that I had my English-only speaker husband to talk to them to see if they could treat him better or try to actually solve the issues.

good location

Stayed in September 2022

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in December 2023