The rooms were large, well laid out with great views. Spa/ wellness treatment was also done with excellence.

Stayed in September 2025

We were misquoted dollar wise for a day tour and when we went to check out early morning the front desk clerk showed us a tour menu with prices. Something that wasn't shown to us when we booked the day tour.

Location, rooms, breakfast, and overall service were top notch. The hotel even picked us up at the airport for a reasonable rate at 300AM which made our arrival stress free. Couldn't have asked for a better hotel experience!

Stayed in August 2025

There was nothing I didn’t like about this property.

The staff were amazing. I arrived with a broken shoulder following an accident at Lima airport. They were so helpful arranging a doctor, accommodating extra nights stay and generally being caring and attentive. The room was lovely, right next to a shopping centre and cable car station. The views were amazing.

Stayed in August 2025

Unfortunately i stayed only one night, but for the price paid is an absolutely stunning hotel. The staff is incredible, i was really look after at check in (i don’t remember the names of the 2 employees) and the man at the bar was amazing. He let me taste some of the best bolivian drinks, while explaining me the historical side. Breakfast staff also special, looking after me and all the other guest. In the end, Carla and Daniel, made the checkout really smooth and kept my luggage for two days in deposit, because i had to go on an excursion. The room has everything and the view on the city is stunning. Super recommended

Stayed in July 2025

The temperature control for the heating/ac is complicated and there is no cable tv in my room only local channels. I don't speak Spanish. although I was out most of the time it would be nice to hear some white noise while I'm in the room. In English.

I like the room size and its clean. I would suggest that they put room slippers because the floor is so cold. Also, for the tv, the cable is not working.

Stayed in July 2025

A single elevator.

Great location close to a teleférico station. Had a refrigerator. Comfortable bed. Friendly and helpful staff.

Stayed in June 2025

I really needed to refresh my energies after a trip to uyuni, and this hotel was amazing in everything! The breakfast was super rich and the room very comfortable and clean :) The staff is super professional and ready to help for anything.

Stayed in June 2025

Room design can be better.

Very nice breakfast buffat with a good variety. You can also order a la carte.

Stayed in June 2025

At night it was very cold (winter) and the heater does not warm enough the room to reach a comfortable temperature.

The view is very nice! Very good location.

Stayed in June 2025

The hotel in on “embassy row,” a very nice neighborhood, but somewhat far from what I would consider the heart of town for tourists.

Excellent, modern hotel, with excellent service, good restaurant and spa.

Stayed in May 2025

There was just one thing that I reckon could be improved. David, the waiter from the restaurant was kind of pushy in getting tipped. The word “TIP” in the bill was always highlighted but not the main amount. Also, when I said that I can pay my bill using my card, he was kind of insisting that I pay his tips in cash. This was a bit let down for me. I reckon, tipping should be voluntary and not mandatory (unlike in the US)

Excellent property, quite new and well decorated. The bed was very much comfortable. The room was spacious with a beautiful view of the La Paz city. Special thanks to Marcelo and Camila from the front desk, in making my stay an enjoyable experience.

Stayed in May 2025

Staff, Restaurant

Stayed in May 2025

Great central location

Stayed in May 2025

A flawless stay from start to finish. The hotel itself is refined and comfortable, but what truly sets it apart is the staff: Marcelo, in particular, was outstanding. Every transfer we arranged was managed with impeccable precision and punctuality. Truly seamless service. Highly recommended.

Stayed in April 2025

Haven’t got the spa available

The staff was amazing

Stayed in April 2025

The location can’t be beat. The cable cars, which serve as La Paz’s metro, are steps away. You’re in a vibrant neighborhood with shops, cafes, and restaurants. The hotel provides free passes to a fabulous gym in the attached mall. The historic center is easily accessed. This is the nicest place I’ve stayed in Bolivia. I love the floor-to-ceiling windows with stunning mountain views. The WiFi works well and the staff speaks fluent English. For my last visit to La Paz, I stayed at a different hotel with a higher rating. This is better. It’s my preferred place to stay.

Stayed in April 2025

best choice you can do

Stayed in April 2025

When we checked in we got weird room where see through shower room sticking out to room! But it was resolved. They changed room for us. May be fancy ? Funky? for some but not for us , oldies !

Breakfast was nice. Room spacious and bed comfy. Water bottles in room made less work. And we can get cold and hot water on the way in and out. We didn’t order breakfast last day because we checked out at 2:45 am but we were still given breakfast to go so we didn’t need to look for breakfast at airport. Nice touch. Thanks.

Stayed in March 2025

Nothing

Location and cleanliness

Stayed in March 2025

La Paz is not very touristy and this hotel is one of the few 4 star hotels. The location, rooms, breakfast, service and hotel restaurant were all very good. The hotel occupies two floors in a modern high-rise building. For a nice view over the city, ask for the high floor.

Stayed in February 2025

Nothing

La Paz is not very touristy and this hotel is one of the few 4 star hotels. The location, rooms, breakfast, service and hotel restaurants were all very good.

Stayed in February 2025

Check-in and restaurant staff

Stayed in January 2025

Excellent customer service and customer orientation

Stayed in December 2024

For a 4-5 star hotel, it would have been nice to have a kettle in the room to make a hot drink without having to leave the room. Your policy of charging guests for damage to the white linen - I have never seen a policy like that in any other hotel that we have stayed in. You charge quite a lot as well, $100 USD for a bath towel,etc. The day we were leaving I saw another customer get extremely agitated with the reception team when he was asked to pay for a towel. Now, I don't know if he deliberately damaged the linen or not but I do believe it is possible to charge a little lesser even if it was deliberate damage. I felt sorry for the lady at reception who had to deal with the irate customer so hopefully management can reconsider this policy.

Everything was great. The staff are so helpful and kind - they do everything they can to make your stay comfortable. Location - great, right next to a telefric station. It is also in the same building as a mall so you have access to a food court if you need one. There is a nice chinese restaurant that we went to a couple of times (same street as the hotel). Rooms - the room we got on the 12th floor had a fantatsic view of Mt Illimani and the city. Very comfortable beds and the shower was great. Restaurant - we ate in Terra one night and it was really good. I had the burger and my wife had empanadas. Our son is a very fussy eater but the restaurant staff were amazing, they gave us exactly what we needed. A sweet lady working there even gave my son a gingerbread man cookie which made him really happy :). Spa - my wife went for a relaxing massage (additional cost) and she liked it. Overall, fantastic stay and we would gladly stay here again.

Stayed in December 2024