24 Tsar Simeon I Street, 2500 Kyustendil, Bulgaria
#5 of 13 hotels in Kyustendil
Guests' ChoiceBased on 407 hotel reviews
8.5Cleanliness
8.7
Comfort
8.5
Location
9.2
Facilities
8.5
Staff
9.1
Value for money
8.2
Free WiFi
8.7
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End of dialog contentReviewed: 15 July 2025
Светлозара
Bulgariathe hotel is a bit outdated
the spa, outdoor pool, massage, location
Stayed in July 2025
Reviewed: 6 April 2025
Radka
BulgariaNothing
Everything!
Stayed in April 2025
Reviewed: 1 March 2025
Andrey
BulgariaThe water could be a little bit more clean
The hotel and the staff are great
Stayed in February 2025
Reviewed: 24 February 2025
Maria
Bulgariathe facilities need renewal, as they look worn-out. Overall design of the hotel is too kitch for my taste. Far from 5 stars.
food was very delicious
Stayed in February 2025
Reviewed: 14 February 2025
Marija
North Macedoniathe spa part, it would be desirable if the hotel staff would collect the water that accumulates around the jacuzzi and the pool and that the cleaners would clean it every day, so that I don't have to hang a reminder to clean it
The breakfast was exelent and location too
Stayed in February 2025
Reviewed: 25 January 2025
Olgica
North MacedoniaFour days stuff didnt clean the room and change the bed.Every day they cnange the towels
We like the stuff,food,pool and spa
Stayed in January 2025
Reviewed: 23 January 2025
Hristo
BulgariaMany things ...
Perfec location for city trip.
Stayed in December 2024
Reviewed: 6 January 2025
Georgi
BulgariaFood at dinner could have been better and more varied. Room cleanliness could have been better.
Spa center and facilities were good. Great location in Kyustendil close to restaurants and coffee shops. Breakfast food was good.
Stayed in January 2025
Reviewed: 1 January 2025
Tatyana
BulgariaShould be added water in the evening as a beverage
Stayed in December 2024
Reviewed: 30 December 2024
Ekaterina
BulgariaEverything was great, very clean, good food, good spa. Great value for the money.
Stayed in December 2024
Reviewed: 21 December 2024
Danail
BulgariaThe empoyees were very nice and kind, especially Izabela and Sofia from the restaurant - my gf told them I have a birthday so I got a compliment - two small cakes and a bottle of wine! It was really nice!
Stayed in December 2024
Reviewed: 11 October 2024
Ilias
GreeceIt's a bit old and it started to look like it. The mattresses need to be changed. Poor light inside the room.
A decent choice, helpful and smiling stuff, spa options. Decent open buffet for breakfast and dinner.
Stayed in October 2024
Reviewed: 11 October 2024
Iordanka
BulgariaThe pillows were uncomfortable. The remote and hotel key cards did not work initially but the issues were resolved after an engineer got called to fix them. Just minor inconveniences.
Great hotel that I hope to stay in again. Food was excellent, spa facilities- plentiful.
Stayed in October 2024
Reviewed: 7 October 2024
Renada
BulgariaThe dinner should be better. The heating in the room was switched off and we couldn't control it. In October the night temperatures are low.
The spa and the breakfast.
Stayed in October 2024
Reviewed: 4 October 2024
Thomas
GermanyReasonable dinner (buffet) and breakfast included, therefore good cost benefit ratio. Room a bit dark, carpet a bit run down, but all in all OK
Stayed in October 2024
Reviewed: 27 September 2024
Vyara
SpainCleaning and not changing the coffee cups in the room
GREAT PLACE TO HAVE A REST!!! EXCEPTIONAL PLACE ON A VERY GOOD PRICE!
Stayed in September 2024
Reviewed: 23 September 2024
Malgorzata
Polandcouldn't locate any sockets next to bed, except of one behind the nightstand (that had to be moved to use the socket), no place to put toiletries under the shower, no coat hanger at the door, very poor bathroom ventilation. murky water in some of the spa pools. poor communication.
very decent location, dinner food was tasty and portioned so that you can try everything without overeating, there were working tv and aircon in the room. bathroom was big. elevators up and running. bathrobes were big enough.
Stayed in September 2024
Reviewed: 4 September 2024
Elena
North MacedoniaThe room on the top flow was with ceiling windows only, I didn't like that. Also, the dinner can be improved, as this is 5-star hotel, so I expected more choices. Everything was delicious, just it would have be nice to have more options.
I liked the SPA, it has great pools (indoor and outdoor) and great jakuzzi. Also, Saunas were nice. I liked that the SPA is big enough, so although hotel was full it was not crowded in the SPA
Stayed in August 2024
Reviewed: 31 August 2024
John
United KingdomFood was buffet breakfast and dinner. The disappointment was that breakfast is the same everyday and dinner isnt particularly varied although there are dishes to suit everyone.
Nice professionally run hotel. Staff are excellent, nothing is too much trouble. Spar is great, indoor outdoor pools, Nice clean restaurant and garden area.
Stayed in August 2024
Reviewed: 27 August 2024
Konstantin
United StatesNothing
Location
Stayed in August 2024
Reviewed: 22 August 2024
Zhanela
JapanThe spa centre isn’t as big as other spa hotels.
Good atmosphere, clean, tasty food, kind staff
Stayed in August 2024
Reviewed: 21 August 2024
Nedialkova
BulgariaThe type of the music at the swimming pool was totally inappropriate. It should have been more relaxed and quieter.
The room was clean and well maintained. Breakfasts and dinners were delicious with a good variety of foods. The swimming pool was also in very good condition.
Stayed in July 2024
Reviewed: 14 August 2024
Chantelle
CyprusThe rooms are a little dated, food ala carte menu was nice, buffet was limited and only available for dinner.
The spacious rooms and facilities and good location.
Stayed in August 2024
Reviewed: 12 August 2024
Malgorzataa
PolandGreat hotel, large room with a sofa to sit in, comfortable bed. The breakfast was good, cold and hot. Indoor swimming pool and jacuzzi, great outdoor swimming pool with a bar. Polite staff.
Stayed in July 2024
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