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Reviews of Family Hotel Santo Bansko 3 stars

6 St.Ivan Rilski Str, 2770 Bansko, Bulgaria

#11 of 81 hotels in Bansko

Guests' Choice

Review score

Based on 53 hotel reviews

9.1

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.5

  • Location

    9.4

  • Facilities

    8.4

  • Staff

    9.7

  • Value for money

    9.5

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 6 March 2025

    9.0
    Great value for the money and attentive host.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Mattresses on beds were a bit uncomoftable. The shower drain was a little clogged.

    Location is definitely the biggest advantage of the property. The host Marina is very kind and friendly, she met our needs for everything we asked and was available at any time.

    Stayed in March 2025

  • Reviewed: 26 February 2025

    9.0
    Relaxing
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 7 nights

    The service to get on the mountain.

    Quite area and relaxing.

    Stayed in February 2025

  • Reviewed: 26 February 2025

    10
    We had a great time
    • Business trip
    • Group
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Good breakfast and location, comftarble beds and clean rooms. Very nice staff

    Stayed in February 2025

  • Reviewed: 17 February 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    the beds were a litlle bit uncomfortable.

    staff were very very friendly and helpfull, everything was super clean, location was great. thank you for the hospitality!

    Stayed in February 2025

  • Reviewed: 8 February 2025

    10
    Great hosts, great location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Some people might find the beds too soft.

    The couple who run the hotel are so welcoming and generous. Maria Ana was very accommodating with our breakfast requests and we always started the day full. The hotel is a 5-minute walk from where we hired our equipment and then it was a 2-min walk to the gondola. The room was big and spacious with a decent-sized fridge. They organised our airport transfers for us and everything was very well communicated and punctual. We would return without a doubt.

    Stayed in February 2025

  • Reviewed: 12 December 2024

    9.0
    It was very nice
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    No complains

    The breakfast was nice and the location of the house was great. Would recommend and would go again!

    Stayed in December 2024

  • Reviewed: 26 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The location is great, 5 min to the main street with lots of restaurants and 8-10 min (max) to the gondola. The family who runs the hotel is really nice and helpful. The rooms maybe a little outdated but everything is clean and warm and comfortable. Also every morning we had a rich breakfast.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Very close to the gondola. Welcoming hosts, thank you! Had a very pleasant stay 🙂

    Stayed in February 2024

  • Reviewed: 9 February 2024

    9.0
    Amazing hotel experience
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    The hotel's location is superb! Situated near the gondola lift, vibrant pubs, and excellent restaurants, convenience is at your doorstep. Our room was simple but impeccably cleaned and tidied daily, with fresh towels provided without even needing to request them. One delightful morning, the owner treated us to freshly made pancakes, adding a delightful twist to our breakfast experience. Notably, the couple who own the hotel were incredibly warm and hospitable. Very pleased with our stay :)

    Stayed in February 2024

  • Reviewed: 25 January 2024

    8.0
    Basic hotel in good location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Beds were squeaky

    Location

    Stayed in January 2024

  • Reviewed: 4 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The people are just amazing. Rado is worth his weight in gold

    Stayed in January 2024

  • Reviewed: 11 December 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    Really kind host and a good breakfast!

    Stayed in December 2023

  • Reviewed: 8 October 2023

    9.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very pleasant hosts

    Very good breakfasts - great variety

    Stayed in September 2023

  • Reviewed: 29 September 2023

    10
    A great stay in Bansko
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The home was poorly lightened. We ran into some difficulty with getting a good temperature in the shower.

    Mariana is an incredible host she is very knowledgeable and kind. . The location was very good 👍 just off the main street of Bansko. The breakfast was very good and even customizable, freshly prepared. Unlike most Bulgaria the coffee was great.

    Stayed in September 2023

  • Reviewed: 12 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The facilities are clean, but a bit older

    The host was very nice

    Stayed in September 2023

  • Reviewed: 14 August 2023

    9.0
    Best stay in Bansko
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good price-quality accomodation Really kind host, very flexible and a good breakfast. It was our second stay and definitely come back again when we want to visit Bansko

    Stayed in August 2023

  • Reviewed: 11 March 2023

    10
    faculous stsy in fsntastic location. Very highly recommended
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Liked everything

    location and moreover the charming husband and wife owners who couldn’t do enough for guests. Fabulous

    Stayed in March 2023

  • Reviewed: 8 March 2023

    9.0
    everything is fine!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    n/a

    very nice!

    Stayed in March 2023

  • Reviewed: 3 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The hair dryer was broken and the beds were seperate.

    The owners let us check out in the afternoon without additional charge, which helped us a lot with our ski day.

    Stayed in February 2023

  • Reviewed: 3 March 2023

    9.0
    Nice value for money hotel. Pleasant stay and nice hosts.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    nothing

    The hosts were very friendly. They offered us to stay until late afternoon on the check out day, since they didn't have any other booking for our room. The breakfast was nice.

    Stayed in February 2023

  • Reviewed: 28 February 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    I'd like very much the hosts attention and reliability.

    Stayed in February 2023

  • Reviewed: 24 February 2023

    10
    Ski weekend and stay at Santo
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    All was great

    Amazing place to stay at Bansko, cozy home: - Spacious room, good shower, very warm, radiators working, comfy bed, clean, nice towels, good WiFi - Walking to the ski lift is 10mins, many restaurants are around, but the place is very quiet - Breakfasts are tasty - Hosts are amazing, Mariana is a very friendly and welcoming person. We arrived at 5 am but she was awake and met us.

    Stayed in February 2023

  • Reviewed: 24 February 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 9 nights
    • Submitted via mobile

    One word- excellent customer service

    Stayed in February 2023

  • Reviewed: 20 February 2023

    10
    Homely Hotel
    • Leisure trip
    • Group
    • Double Room
    • Stayed 5 nights

    Just a fantastic hotel with large warm rooms, comfy beds, and powerful showers. They had great ski storage too! The hosts were lovely and super helpful, they really made our trip special! Breakfast was great and filling before a long day of skiing. Usually consisting of some kind of eggs (scrambled/omelette/fried), some cheese, toast, ham, cucumber, jam, and a sweat treat (cake/pastry). Really hit the spot and kept us going. They were able to accommodate veggies too!

    Stayed in February 2023

Showing 1 – 25

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