Reviews of Novotel Sofia 4 stars
115N Tsarigradsko Shosse Blvd., Mladost, 1784 Sofia, Bulgaria
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewClean room
Staff presentation towards Clients needs a lot of improvement. The individual responsible for replenishing clean towels, etc., was extremely rude.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClean rooms
Small room. No slippers, the bathroom was divided in 2 parts, 1 with just the closet very small and 1 with a bathtub.. No bed covers or extra sheets for covering.. The view was blocked by a part of the building. No good value for the money
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNice hotel, friendly staff and well maintained
Quite isolated in terms of location for tourists. Probably well located for business travel due to proximity to airport, close to a major shopping mall etc. but a long walk to main part of town
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewHotel staff / excellent breakfasts / location / comfortability
A little overdried air
Dear Roman, Thank you for your positive comment for Novotel Sofia! Welcome again with us. Sincerely, Ivan Ivanov Assistant Front Office Manager
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe manager , can’t remember what his name was very helpful, got room upgrade and free taxi from the airport after shuttle muck up Breakfast is excellent.
The restaurant in the evening hours is below par, not good at all, the food we ordered was terrible and dubious nature, in fact wasn’t even what we ordered. Stay away
Dear Mr. Plamen. Thank you for taking the time to tell us about your experience at the Novotel Sofia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Sofia we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apostol Bachev Food and Beverage MANAGER
Dear Mr. Plamen. Thank you for taking the time to tell us about your experience at the Novotel Sofia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Sofia we str… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewGreat location Great facilities Great staff
Everything was great
Dear Valya, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ivan Ivanov Assistant Front Office Manager
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe room was very nice and clean
Dear Mrs. Petruta, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ivan Ivanov Assistant Front Office Manager
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified review2 times per year I visit the hotel. I have to admit that is really a very nice place, clean and especially I have to say the best for the staff-reception. I had before years a couple not pleasant experiences here, but I really admit the last years is honestly very 👍🏻. For me for sure a + Place to stay.
I really do not have nothing bad to say.👍🏻
Dear, Thank you for your positive comment for Novotel Sofia! Welcome again with us. Sincerely, Ivan Ivanov Assistant Front Office Manager