Ул. Албатрос 2, Sarafovo, 8016 Burgas City, Bulgaria
#2 of 53 hotels in Burgas City
Guests' ChoiceBased on 121 hotel reviews
9.7Cleanliness
9.8
Comfort
9.9
Location
9.4
Facilities
9.8
Staff
9.7
Value for money
9.5
Free WiFi
9.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 September 2025
Zsolt
HungaryPerhaps the lighting in the room is too bright...
I am glad I chose this accommodation. Everything was perfect! The room had a wonderful view of the beautiful surroundings, the pool and the sea. The breakfast and dinner menus were very satisfying. The staff were very friendly and helpful! We had a great time! :-)
Stayed in September 2025
Reviewed: 4 September 2025
Patrycja
PolandVery nice place, good breakfast, friendly people, very clean
Stayed in September 2025
Reviewed: 31 August 2025
Lucas
NetherlandsUnimpressed by the restaurant menu / not internationally oriented.
New hotel, great spa, good breakfast, comfy rooms.
Stayed in August 2025
Reviewed: 29 August 2025
Maria
AustriaVery good breakfast, a lot of options. The location of the hotel is excellent, we had a room with view to the sea, beautiful. Very friendly staff.
Stayed in August 2025
Reviewed: 27 August 2025
Piotr
Polandn/a
The place out of a storybook. We booked the room with a sea view and it was the best. The room had panoramic windows all around and a direct way to the balcony. The room had a lot of space. Just 5 mins walk to the beach where you can relax and enjoy the sea or if you want to use the hotel facility they have everything jacuzzi, 2 pools, sauna and massage. About the food the restaurant did a great job, very delicious food. They accommodated all our requests from preparing flowers and a cake for my gf to accepting our last minute request for a late checkout. The staff was so very warm and welcoming. Special shout to Daniel from the restaurant and our cleaning lady from the floor, sorry we didn't ask the name. Overall the experience was amazing, we wanted to relax and WE DID!
Stayed in August 2025
Reviewed: 26 August 2025
Nooshin
United KingdomBreakfast could be better
It was a beautiful hotel, very clean and very good spa
Stayed in August 2025
Reviewed: 21 August 2025
Raimondas
LithuaniaExtremely helpful and nice staff, got the best service! Facilities are new, everything is clean. Outside and inside pools are very nice.
Stayed in August 2025
Reviewed: 19 August 2025
Popescu
RomaniaThe rooms and the spa center! Interior and exterior pool!
Stayed in August 2025
Reviewed: 17 August 2025
Tinashe
United KingdomNothing
⭐️⭐️⭐️⭐️⭐️ We stayed as a family of four in Room 407, and from the moment we arrived everything was flawless. Parking in the basement was so convenient, and we were immediately shown the lift that takes you directly to reception – such a smooth start to our holiday. Check-in was warm and welcoming, and every member of staff we met was friendly, helpful, and genuinely cheerful. The rooms were spotless, modern, and beautifully designed, making it a very comfortable stay for our family. The location couldn’t be better – the beach is only a 2-minute stroll away, perfect for families who want both relaxation and convenience. A special thank you to the incredible reception team – Daniela, Gergana, and the manager on duty on Thursday 14th August – for arranging a complimentary late check-out. Their thoughtfulness and hospitality truly made our stay unforgettable and added such a personal touch. This hotel is a hidden gem in Burgas – modern, stylish, and run by a team who really care about their guests. We left with the best memories and will definitely be returning.
Stayed in August 2025
Reviewed: 17 August 2025
Szabolcs
RomaniaDiddi beach could be cleaner - it is indeed a public beach but it can be cleaned - mostly it was seaweed which can put people off.
Stayed in August 2025
Reviewed: 15 August 2025
Damien
FranceVery nice apartment, beautiful sauna area and swimming pool ; we had to leave early so the staff kindly prepared us breakfast bags.
Stayed in August 2025
Reviewed: 15 August 2025
Magdalena
PolandKids playzone should be often more often
It is new and very clean :)
Stayed in August 2025
Reviewed: 13 August 2025
Magdalena
United KingdomThe breakfast was delicious with fresh orange juice and some homemade prepared dishes.
Stayed in August 2025
Reviewed: 7 August 2025
Monik
RomaniaIt is new, it is super clean, the Rooms are big and spacious, we had a big balcony and view to the pool and sea.
Stayed in August 2025
Reviewed: 7 August 2025
Ravit
IsraelWonderful stay at a beautiful hotel The hotel is new, modern, and beautifully designed. The entire staff was extremely kind, helpful, and welcoming throughout our stay. Breakfast was delicious, with a wide variety of options and plenty of everything. We also appreciated the convenient and spacious parking. A special thanks to the manager,gerhana gerhivea who was very kind and allowed us a late check-out — it made our stay even more enjoyable. Highly recommended!
Stayed in August 2025
Reviewed: 5 August 2025
Kristina
BulgariaBreakfast was OK I'm not really a fan of buffet breakfast, its never hot .enough Same for all hotels. Get rid of the juice machine and offer fresh juice.
We had a 2 bedroom apartment. Lovely decor, attention to detail.Beds super comfortable and huge. Coffee machine with wide selection of pods. Kangan water provided every day... I think this is amazing. .Complimentary bottle of wine in our room, a glass of prosecco on arrival. Bathroom products provided are natural and lovely. Spotlessly clean everywhere. Swimming pool was lovely and I believe salt water. The spa was amazing offering 2 different Finnish saunas, steam room, salt room, mineral pool and indoor pool included in the price of the room. Stroll to the beach. I'll certainly go back
Stayed in August 2025
Reviewed: 4 August 2025
Claudiu
Romania-----
Exceptional! An extremely pleasant experience, everything was superlative, the accommodation, the food, the outdoor pool, the Spa center! New hotel, 1 year on the tourism market, responds highly to the most demanding requirements of tourists, for the 4-star classification. We found quality at a good price and we can only come back as often as possible, becoming loyal customers of the resort. We liked the positioning, the accessible and free parking, the professionalism of the staff, the modern building with quality utilities and interesting decorations, a designer and architect who thought of all the details. The outdoor pool is large, clean, well maintained, with quality sun loungers and umbrellas. The water was 30 degrees Celsius at lunchtime. Likewise, the Spa center is superior to others we have visited, with everything necessary for customer satisfaction. The water in the large pool was 32 degrees and you can swim with great pleasure, it is extremely spacious. In the jacuzzi and the pool with hydromassage jets, the water was about 37 degrees. The saunas were very clean, well maintained, as should be normal at any Spa center, enough sun loungers, water, tea, fruit at your discretion, very kind and responsive staff. The restaurant is very good, even if the menu is not extremely rich, but the food is tasty, fresh and the staff very well trained and extremely kind. We felt extraordinary on this vacation and decided to return in just 3 weeks, this season, because we know how to appreciate the effort of the hosts and the quality that they do not discount for the satisfaction of tourists! In this way we thank you and encourage you to keep the bar high. Whenever possible, better, but do not lower the current level, as others unfortunately do... The loss is only theirs! Even though our seaside is closer to home, we prefer to go further afield, where we find quality, professionalism and respect for our clients! I highly recommend it! Good luck! ☆☆☆☆☆
Stayed in July 2025
Reviewed: 4 August 2025
Alex
EstoniaThe lounge music was too repetitive (basically the same ~5 tracks), although during my last two days it was updated - almost as if they read my mind. Possibly my oversight, but I couldn’t find any power sockets near the desk in the bedroom. Otherwise - absolutely zero complaints from me.
(You can read my first review here or via G. maps) Loved every single moment in my room - stylish, fresh, and ultra-modern. Flawless WiFi connection throughout the stay - not a single disconnect. The 2 keycards + a 3rd one already installed in the room for power - very thoughtful and convenient. It genuinely feels like the hotel invests in guest experience instead of cutting corners like many others. One of the best hotels I’ve ever stayed in - no doubt I’ll return.
Stayed in July 2025
Reviewed: 1 August 2025
Saulius
LithuaniaA perfectly equipped and modern hotel offering exceptional comfort. The food at the hotel restaurant is outstanding, featuring a delightful selection of both national and international cuisine. Special appreciation goes to the reception staff, whose warm welcome and helpful advice greatly enhance the overall guest experience.
Stayed in July 2025
Reviewed: 28 July 2025
Elena
BulgariaThere is no such thing
Everything
Stayed in June 2025
Reviewed: 27 July 2025
Kristiyan
BulgariaSmall things mostly, like: - children's day-care is paid additionally. Small, unimportant fee (7BGN/ ~3.5EUR), but to me it feels in such hotel this should go as complementary service. - organization in the restaurants is definitely not stellar. - we had to wait till the minibar was checked for consumption even though they have my credit card details and I have clearly agreed to be charged should they find undeclared consumption. It's not for the 5 min wait, it's just the message you give your guests. - the breakfast - 6 days, 6 days of the same. Not that there is no choice, however for such hotel, it is underwhelming to say the least. Last thing is not related to the hotel per say, but more to the location - the beach is not going to be as per everyone's liking. Thing is once you get like 5 meters in the water you will notice you are no longer stepping on sand, rather on clay. For this reason the water is not clear and the sand is "dusty" (I can't come with better description). For us it was OK, but if you are looking for turquoise waters, well you should go to another beach.
People are great - everyone is really nice and responsive, smiling, greeting and welcoming! Facilities are new and OK maintained so far (trick will be to continue doing so...). SPA - it is good and we enjoyed it much. It also helped that it was not at all crowded, so we could enjoy it pretty much undisturbed. The restaurant is quite OK, though it depend which waiter serves your table. One time we had very nice dinner thanks to our waiter (young, tall guy with beard), while another time we had orders forgotten, wait too much for simple things, etc. It's funny as the waiter with the poor performance could often be overheard to boast how we was working for some 5 star hotels.
Stayed in July 2025
Reviewed: 27 July 2025
Kostadin
BulgariaOur stay with the child was great! The personel is super kind and made all efforts to fulfill all our wishes. The hotel is brand new, clean and has a one of the best reastaurants with great menu and a spectacular atmosphere. We would definately visit it again!!!
Stayed in July 2025
Reviewed: 26 July 2025
Yulia
IsraelThe food in the hotel reastaurant was somehow strange, but the staff were friendly and we found some eatable positions in the menu.
Everything: the room size, the cleanliness. The staff were very friendly. The breakfast was good enough. The way to the sea beach was a little bit challenging and the beach was not so clean, but it still was nice. The pool was good and clean. Thank you, we will return.
Stayed in July 2025
Reviewed: 25 July 2025
Radost
United KingdomN/A
"My stay at this hotel exceeded all expectations. From the warm and professional welcome to the immaculate rooms and exceptional service throughout, every aspect reflected a commitment to excellence. The attention to detail and genuine hospitality made for a truly memorable experience. I would highly recommend this hotel to anyone seeking comfort, elegance, and top-tier service."
Stayed in July 2025
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content