Reviews of Menada Royal Sun Apartments 3 stars
Sunny Beach, 8240 Sunny Beach, Bulgaria
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Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewNothing!
First of all they said room will be ready at 14h, when we arrived they said its not ready till 15h. After 15h they said still not ready(they lack personel) At 19h we took keys and went to room no matter what. All we got was sorry (1 day payed ruined) No wifi you need to pay extra, then you need to pay repair man (40€) coz its not working. Small bed is broken, chairs are broken, bathtub and toilet are leaking, always smell and wet. If You can avoid menada agency at all cost
Dear Guest, Thank you for sharing your feedback. We are very sorry that your stay did not meet your expectations and that you experienced any inconvenience. We would like to emphasize that check-in at our apartments is normally from 3:00 PM. The situation where you were unable to collect your keys until later was exceptional and not standard in our service. We make every effort to ensure that the check-in process is always smooth and comfortable. We also regret that technical issues occurred in the apartment. All your comments have been forwarded to our service department and will be thoroughly investigated. We would also like to emphasize that Wi-Fi access is available for an additional fee – this information is included in the offer description. In the event of any technical difficulties, we always encourage you to contact our team immediately so that we can assist you on-site. We hope that despite these experiences, you will be willing to give us another chance in the future to prove that we can provide a comfortable stay. Sincerely, Menada Apartments
Dear Guest, Thank you for sharing your feedback. We are very sorry that your stay did not meet your expectations and that you experienced any inconvenience. We would like to emphasize that check-in at our apartments is normally from 3:00 … Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewwhen I arrived at the apartment the balcony was dirty I asked them to clean it but no one came and did not clean it I cleaned it myself
we rented an apartment for 3 weeks, during this time no one came or changed the towels, I asked the staff to clean and change the towels, they did it only 2 days before departure. big minus no washing machine small fridge all frozen not enough dishes the staff is always late, if we agreed to meet at the same time, they arrive 2 hours later, they don't even say they are late
Dear Guest, Thank you for your review and sharing your comments. We are pleased that you appreciated the location and amenities of the apartment. We regret that not all aspects of your stay met your expectations. For reservations longer than 10 days, mid-stay cleaning and towel change are included in the price. We regret that this service was delayed in your case – we have passed this feedback on to our team to prevent similar situations in the future. Additional cleaning and towel change are always available upon request for an additional fee. We would also like to emphasize that the apartment furnishings are as described and shown in the photos in the listing – the photos are current and reflect the actual condition of the apartments. Regarding your comment regarding service – we strive to ensure that every interaction with our team is efficient and timely. We are very sorry if this was not possible in your case. We are committed to ensuring that such situations do not occur again. We hope that despite the inconvenience, you will decide to visit us again, and we will do our best to make your stay even more comfortable. Sincerely, Menada Apartments
Dear Guest, Thank you for your review and sharing your comments. We are pleased that you appreciated the location and amenities of the apartment. We regret that not all aspects of your stay met your expectations. For reservations longer t… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewPool
Dirty
Dear Guest, Thank you for sharing your feedback. We are very sorry that the apartment did not meet your expectations in terms of cleanliness. Each apartment is cleaned and inspected before guests' arrival, so we regret that in this case the standard was not entirely satisfactory. Your comments have been forwarded to the housekeeping department to ensure a similar situation does not occur in the future. We hope that despite this experience, you will decide to visit us again, and we will do our best to ensure a more comfortable stay. Sincerely, Menada Apartments
Dear Guest, Thank you for sharing your feedback. We are very sorry that the apartment did not meet your expectations in terms of cleanliness. Each apartment is cleaned and inspected before guests' arrival, so we regret that in this cas… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe pool area
The staff The apartment How dirty it was The shower leak and never worked Dirty bedding since day one Smell of mould or damp in the room we had to spray air fresh all the time
781 / 5,000 Dear Guest, Thank you for sharing your feedback. We are extremely sorry that your stay did not meet your expectations. We apologize for any inconvenience related to the cleanliness and technical condition of the apartment. Your comments have been forwarded to the appropriate departments for immediate review and improvement of the quality of services provided. We would like to add that if you experience any difficulties during your stay, please contact our team – we are available and strive to help resolve any issues as quickly as possible. We hope that despite these experiences, you will give us another chance, and we will do our best to ensure a much more comfortable stay. Sincerely, Menada Apartments
781 / 5,000 Dear Guest, Thank you for sharing your feedback. We are extremely sorry that your stay did not meet your expectations. We apologize for any inconvenience related to the cleanliness and technical condition of the apartment.… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2024 · Stayed in August 2024
Verified reviewExcellent apartment in an excellent complex...The price-quality ratio is more than satisfactory
Thank you very much for your positive feedback! We're thrilled to hear that you found the apartment and the complex to be excellent and that the price-quality ratio met your expectations. Your satisfaction is our priority, and we're glad we could provide a great experience for you. We look forward to welcoming you back in the future! Best regards, Menada Apartments
Thank you very much for your positive feedback! We're thrilled to hear that you found the apartment and the complex to be excellent and that the price-quality ratio met your expectations. Your satisfaction is our priority, and we're… Show more
Reviewed: 19 August 2024 · Stayed in August 2024
Verified reviewReviewed: 19 August 2024 · Stayed in August 2024
Verified reviewThe location
The bed , the sheets and a lot of hair
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the bed, sheets, and cleanliness. We take cleanliness very seriously and will address this issue immediately with our housekeeping team to ensure that such problems do not recur in the future. We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to serve you better in the future. Best regards, Menada Apartments
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the bed, sheets, and cleanliness. We take cleanliness very seriously and will address this issue immediately with our housekeepi… Show more
Reviewed: 4 August 2024 · Stayed in August 2024
Verified reviewThe swimming pool was nice and it’s not so far from the city centre. Overall, it’s good for the price.
In booking it’s mentioned there is available parking, however, when we arrived at the hotel the receptionist told us there is no parking space so we should find one on our own. The room wasn’t that clean, there was a strange smell.
Thank you for your feedback and for highlighting the positive aspects of your stay, such as the swimming pool and the convenient location. We apologize for the inconvenience regarding the parking. We understand how frustrating it must have been to find parking on your own, and we will review our communication to ensure that parking information is accurately conveyed to our guests. We also regret to hear about the cleanliness issues and the strange smell in your room. This is not the standard we strive for, and we will address these concerns with our housekeeping team to prevent such issues in the future. Your feedback is invaluable in helping us improve our services. We hope to have the chance to provide you with a better experience on your next visit. Best regards, Menada Apartments
Thank you for your feedback and for highlighting the positive aspects of your stay, such as the swimming pool and the convenient location. We apologize for the inconvenience regarding the parking. We understand how frustrating it must have … Show more
Reviewed: 6 September 2023 · Stayed in September 2023
Verified reviewComplex excellent
Room shower was broken rang 4 times never sorted bed sheets were not for bed tiny 2 tiny quilts that were covered in stains and filty no pillow cases ended up sleeping on bare mattress terrible
We deeply apologize for the issues you faced during your stay. This is not up to our standards, and we'll investigate and address them. Thank you for bringing this to our attention.
Reviewed: 8 August 2023 · Stayed in August 2023
Verified reviewReviewed: 17 July 2023 · Stayed in July 2023
Verified reviewReviewed: 15 July 2023 · Stayed in July 2023
Verified reviewReviewed: 1 July 2023 · Stayed in June 2023
Verified reviewThe pools outside are wonderful. The kids enjoyed them so much. It's the perfect place for families. The hotel has everything you need: a fridge and kitchenette if you want to cook and a restaurant if you want to eat out; it's close to the beach and there are 2 supermarkets next to the hotel. We enjoyed our stay
We had ants in the room and there was not enough toilet paper. Also, wifi is not free. In this modern age, that was very weird for us. They ask for a deposit of 100 bgn for the rooms but they give you the money back when you leave.
Reviewed: 26 June 2023 · Stayed in June 2023
Verified reviewswimming pools lot area everywhere seem to be clean reception helpful
prices drinks food seem to be high for what it is no entertainment in evening nothing offered most people went to local supermarket get drinks did happy hour 12-2 but you had ask they didn’t just offer it ice creams expensive to other local pubs that offered entertainment seems they didn’t need customers
Thank you for your feedback and compliments on our clean facilities and helpful reception. We appreciate your input regarding pricing and entertainment. We'll take your comments into consideration to improve our services.
Reviewed: 20 June 2023 · Stayed in June 2023
Verified reviewThe location was ideal, the pools were brilliant,
The bed was uncomfortable. The quilt was only a single for double bed. The valcony was small. The restaurant food wasn't that good.
Thank you for sharing your feedback. We're glad you liked the location and pools. We apologize for the discomfort you experienced with the bed, quilt, and restaurant food. Your comments are valuable for us to make improvements.